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PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSBilingual in Spanish and English (reading, writing, listening, and speaking).Excellent Telephone Etiquette.Strong Customer Service Skills.Ability to effectively address customer concerns and escalate issues to management when necessary.Experience in public speaking and performing.Comfortable speaking fluently in front of groups.EXPERIENCEWaitress, The Pinos / Reynoldsburg, OHMay 2021 - August 2021Greeted guests and took drink and food orders.Provided attentive service to meet guest needs in the dining area.Delivered food from the kitchen to guests in a timely manner.Sales Associate, Spirit Halloween / Reynoldsburg, OHOctober 2021 - November 2021Assisted customers in finding the right products or services for their needs.Processed customer payments and packaged purchases.Maintained a clean and presentable store environment.Sales Associate, Buckle / Easton Town Center, Columbus, OHFebruary 2022 - November 2022Processed customer payments and packaged items.Handled transactions, including POS, credit, cash, and returns/exchanges.Assisted customers in selecting appropriate products.Managed customer inquiries via phone and in person.Teller Assistant Manager, PLS Financial / West Broad, Columbus, OHApril 2023 - December 2023Utilized communication skills and attention to detail in daily tasks.Trained in check processing and monitored client payments.Handled daily cash and wire transactions, managing over $15,000 daily.Performed opening and closing responsibilities, earning the trust of management.Maintained a clean and organized store environment.Front Desk Receptionist, Lower Lights Christian Center / West Broad, Columbus, OHJanuary 2024 - PresentCustomer service providing patient the best experience.Registered new and existing patients, ensuring accurate completion of paperwork and verification of demographic and financial information.Managed patient reminder calls, rescheduling, and follow-ups.Verified insurance information, collected copays, and informed patients of their financial obligations (serving over 45 patients daily).Registered patients for dental and optometry appointments.Experienced with EPIC systems, electronic medical record (EMR),managing healthcare records improving patient care,increase efficiency and streamline processes.EDUCATIONPhlebotomy Training Program,Phlebotomist training specialistSuccessfully learned venipuncture and capillaries techniques.Develop safety training by following OSHA rules by also wearing proper personal protective equipment when working in the laboratory.Medical terminology and anatomy.Excellent attention to detail.Patient privacy practices, labeling and accuracy of records.Reynoldsburg High School, Encore Academy / Reynoldsburg, OhioClass of 2022Participated in the Performing Arts program as a set assistant, understudy, and stage manager.Recognized by teachers for responsibility and engagement in class.Earned recognition in Honor Class Silver.Eastland-Fairfield Career & Technical Schools / Fairfield, OhioClass of 2022Participated as a set assistant and stage manager.Cast member of Deck the Stage (December 4th and 8th, 2021).