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Click here or scroll down to respond to this candidateCandidate's Name
4 Elton Court Norwalk, Ct. Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYPharmacy technician with demonstrated versatility in adapting to ever-increasing complexity in the health care industry. Committed to providing quality pharmaceutical care as an essential link in disease management. Licensed pharmacy technician with a track record of providing excellent customer service in a high-volume facility, serving at least 500 patients daily.SKILLS PROFILE-Energetic and decisive while accustomed to fast pace, tight deadlines and dealing with multiple projects simultaneously.-Motivated self-starter and committed to quality assurance.-Conflict resolution ability-Excellent customer service skills while interacting with patients and physicians on a regular basis.Patient Service Representative, IQVIA 11/07/2022- Present-Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.-Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center-Quickly assess the user's issue and provides first level support for problem resolution.-Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.-Recognize operational challenges and suggest recommendations to management, as necessary.State licensed Pharmacy Technician, SWC Inpatient Pharmacy, Norwalk Hospital 12/30/2013 03/2021-Medication distribution & delivery to Omnicell Medstations.-Helped the pharmacy team implement and execute quality assurance procedures decreasing the amount of medication errors.-Triage Phone calls-Troubleshoot Omnicell related issues.-Prepare IV sterile products, including parenteral nutrition & hazardous medications (chemotherapy)-Adhere to USP 797/800 guidelines.-Usage of Robot RX dispensing system-Address pharmacy & nursing concerns related to medication delivery.State licensed Pharmacy Technician, CVS Corporation4/1/2008 12/20/2013Norwalk, Ct-Exceeding company targets and initiatives within budget and time frames.-Helped the pharmacy team implement and execute quality assurance procedures decreasing the amount of medication errors.-Worked with doctors and patients to find therapeutically equivalent and more cost-effective medications saving patients money and increasing profit margins.-Helped implement pharmacy workflow initiatives creating opportunities for pharmacists to counsel patients therefore increasing medication compliance and exceeding an Influenza vaccine target of 675 by 300-Knowledge and experience with third party providers with a diverse patient base involving commercial, state, and government plans.-Expertise in third party reimbursement involving complex billing procedures with coordination of benefits, ICD-9 codes, Medicaid and Medicare following company and legal guidelines.-Assisting pharmacists with the daily tasks of data entry, filling, and quality assurance-Maintaining the highest customer service score in the region and chosen as the training store for the current president of CVSOther Past Employment-Completed 6 months of training for Textile Designing from Manila Dyeing and Printing Mill, Surat (India)-Worked as a counselor and as an assistant manager for 6 months in India.-Worked as a computer operator gaining experience with cash handling and accounting.EDUCATIONAL BACKGROUND-Completed 3 years College of Diploma in textile designing from Govt. Polytechnic for Girls, Surat, Gujarat (India) with first class distinction.-Registered Pharmacy Technician, state of ConnecticutSOFTWARE KNOWLEDGE-Windows 98, 2000, XP, Vista-MS Office (Word, Excel, PowerPoint)-Photoshop.7, CorelDraw (Designing Software)-C, C++, Visual Basic.6 (Computer Languages)-Tally Versions (Accounting Software)-Microsoft Access-HTML, DHTML-Internet |
