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Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEAPRIL 2021 CURRENTSECURITY MANAGER/COOLER, GUARDIAN SECURITYSECURITY MANAGER:Developed and implemented comprehensive security strategies and protocols to safeguard personnel, assets, and facilities.Conducted risk assessments and vulnerability audits, identifying potential security threats, and recommending appropriate countermeasures.Managed and trained a team of security personnel, ensuring their adherence to protocols and standards for optimal operational effectiveness.Implemented access control systems, surveillance technologies, and alarm systems to bolster security measures.Collaborated with law enforcement agencies and emergency response teams to coordinate security operations and facilitate swift incident response.Established and updated emergency response plans, including evacuation procedures and crisis management protocols.Conducted investigations into security breaches, thefts, and incidents, documenting findings and implementing corrective actions to prevent future occurrences.Delivered security awareness programs and training sessions to educate employees on security policies, procedures, and best practices.Oversaw compliance with regulatory requirements and industry standards, such as HIPAA, PCI-DSS, and ISO 27001.COOLER - MANAGING OF BOUNCER TEAM:Maintained a vigilant presence and ensured a safe and controlled environment within bars, nightclubs, or events.Monitored guest behavior and enforced venue policies and regulations to prevent disruptions and maintain order.Utilized conflict resolution techniques and physical intervention when necessary to de-escalate confrontations or disruptive incidents.Checked identification to verify age restrictions and enforce venue entry policies.Controlled access to restricted areas, ensuring only authorized personnel were granted entry.Collaborated closely with venue management and other staff members to coordinate crowd control and address security concerns.Conducted regular inspections to identify and address safety hazards or potential threats.Assisted in emergencies, such as medical or altercations, by promptly coordinating emergency services and providing necessary support.Maintained accurate incident logs and reports, documenting security breaches, altercations, or other noteworthy incidents.Oversaw the recruitment, training, and supervision of a team of bouncers, ensuring their adherence to venue policies, regulations, and security protocols.Developed and implemented comprehensive training programs for bouncers. Including conflict resolution, customer service, and de-escalation techniques.Conducted regular performance evaluations and provided constructive feedback to bouncers to improve their skills and professionalism.Established and maintained effective communication channels with the bouncer team, fostering a cohesive and efficient working environment.Developed work schedules and assignments for the bouncers ensuring adequate coverage and alignment with value requirements.Implemented and enforced venue policies, dress code, and safety protocols to maintain a secure and controlled environment.Conducted regular meetings with the bouncer team to address concerns, provide updates, and reinforce expectations.Collaborated closely with venue management to address security concerns, develop strategies, and make recommendations for improving overall safety and guest experience.Conducted regular briefings with the bouncer team to communicate specific event or venue-related information, potential risks, and incident response procedures.Maintained accurate records of incidents, including incidents involving bouncers, ensuring proper documentation and follow-up actions.DECEMBER 2020 APRIL 2021ARMORED TRUCK DRIVER, GARDA WORLDUnloading and loading valuables, cash, and important artifacts to verify delivery of requested items.Communicated with dispatch to discuss and report disturbances or occurrences on the route.Performed pre-trip inspections on the armored trucks by checking fluid levels, signals, brakes, and engine functionality.Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.Received and issued receipts from customers to verify successful transfer of valuables.Documented mileage, delivery pickups, customer issues, and damages.Used GPS to plan travel routes by bulk cargo transportation laws.Mapped out destinations ahead of time to ascertain the quickest and safest routes for delivery.Completed on-time delivery by choosing the best and most efficient routes.Maintained the safety and security of armored vehicles by properly securing valuables, locking vehicle doors, and consistently observing surroundings.Inspected load security and checked for any damages.Determined the quickest and safest routes for delivery by using effective planning and organizational skills.Completed routine maintenance on the truck to keep it in working order, including fueling and recharging batteries.Kept detailed records of sales and payments and completed or in-progress deliveries.SEPTEMBER 2020 DECEMBER 2020VALET DRIVER/TRANSPORTER, VALET KING NY LLCVALET KING DRIVER:Provided exceptional customer service by promptly and courteously greeting customers, assisting them with vehicle drop-off, and ensuring a smooth valet parking experience.Safely operated a variety of vehicles, including Mercedes Benz models, adhering to traffic laws and dealership policies.Demonstrated exceptional driving skills and knowledge of various vehicle features, ensuring the safe and comfortable transportation of customer's vehicles.Maintained accurate records of vehicle inspections, noting any existing damages or issues, and communicated findings to the appropriate dealership personnel.Effectively communicated with customers, addressing any inquiries or concerns regarding the valet service and maintaining a professional and friendly demeanor.Collaborated closely with the service and sales departments to ensure efficient vehicle movement and timely delivery to customers.Ensured the cleanliness and presentability of valet parking areas, including organizing and coordinating the parking of vehicles in designated spaces.Assisted customers with retrieving their vehicles, helping with loading belongings, and explaining vehicle features if needed.Demonstrated excellent time management skills to prioritize tasks and provide timely valet service during peak periods.Upheld a high level of confidentiality and integrity in handling customer vehicles and personal belongings.TRANSPORTER:Safely transported vehicles, including Mercedes Benz models, between dealership locations, service centers, and customer destinations.Conducted thorough vehicle inspections before transportation, documenting any damages or discrepancies and reporting them to the appropriate dealership personnel.Loaded and unloaded vehicles onto trailers or transport trucks, ensuring proper securing and protection during transit.Adhered to transportation schedules and maintained communication with dealership personnel to coordinate pick-up and delivery times.Follow all applicable safety regulations and protocols while operating the transport vehicle, including securing loads and obeying weight restrictions.Utilized navigation systems and maps to plan routes, ensuring efficient and timely vehicle transportation.Maintained accurate records of transported vehicles, including mileage, condition, and any necessary documentation.Provided exceptional customer service during vehicle drop-off and delivery, ensuring a positive professional experience for customers.Collaborated with service advisors and technicians to ensure accurate and efficient vehicle movement within the dealership.Participated in ongoing training programs and workshops to stay updated on industry regulations, safety procedures, and transportation best practices.OCTOBER 2016 SEPTEMBER 2020PORTER, QUALITY BUILDING SERVICESMaintained cleanliness and orderliness of assigned building areas, including lobbies, common areas, restrooms, and elevators, ensuring a pleasant and welcoming environment for residents, tenants, and visitors.Conducted routine cleaning tasks such as sweeping, mopping vacuuming, and dusting to uphold high sanitation standards and present a polished appearance.Collected and disposed of trash and recycling materials in designated areas, following proper waste management protocols and maintaining a clean and organized trash disposal system.Monitored and replenished supplies, including paper products, soap, and other restroom amenities, to ensure sufficient stock levels and uninterrupted service.Assisted with basic maintenance tasks, such as changing light bulbs, replacing air filters, and addressing minor repairs, to maintain the functionality and safety of the building.Conducted regular inspections of the premises, identifying maintenance issues, safety hazards, or cleanliness deficiencies, and promptly reporting them to the appropriate personnel.Responded promptly to service requests and addressed residents' or tenant's concerns with a friendly and professional demeanor, ensuring high levels of customer satisfaction.Implemented proper safety procedures, such as promptly cleaning spills, removing obstacles, and ensuring proper signage, to prevent accidents and maintain a hazard-free environment.Collaborated with building management and maintenance teams to coordinate work schedules, prioritize tasks, and ensure effective communication and workflow.Demonstrated strong attention to detail and proactive approach to maintaining a clean and well-maintained building environment, consistently exceeding cleanliness and quality standards.MARCH 2016 OCTOBER 2016PORTER, BUILDING MAINTENANCE SERVICEMaintained cleanliness and orderliness of assigned building areas, including lobbies, common areas, restrooms, and elevators, ensuring a pleasant and welcoming environment for residents, tenants, and visitors.Conducted routine cleaning tasks such as sweeping, mopping vacuuming, and dusting to uphold high sanitation standards and present a polished appearance.Collected and disposed of trash and recycling materials in designated areas, following proper waste management protocols and maintaining a clean and organized trash disposal system.Monitored and replenished supplies, including paper products, soap, and other restroom amenities, to ensure sufficient stock levels and uninterrupted service.Assisted with basic maintenance tasks, such as changing light bulbs, replacing air filters, and addressing minor repairs, to maintain the functionality and safety of the building.Conducted regular inspections of the premises, identifying maintenance issues, safety hazards, or cleanliness deficiencies, and promptly reporting them to the appropriate personnel.Responded promptly to service requests and addressed residents' or tenants' concerns with a friendly and professional demeanor, ensuring high levels of customer satisfaction.Implemented proper safety procedures, such as promptly cleaning spills, removing obstacles, and ensuring proper signage, to prevent accidents and maintain a hazard-free environment.Collaborated with building management and maintenance teams to coordinate work schedules, prioritize tasks, and ensure effective communication and workflow.Demonstrated strong attention to detail and proactive approach to maintaining a clean and well-maintained building environment, consistently exceeding cleanliness and quality standards.NOVEMBER 2013 MARCH 2016PORTER, KINGS HWY REALTY CORP.Maintained cleanliness and orderliness of assigned building areas, including lobbies, common areas, restrooms, and elevators, ensuring a pleasant and welcoming environment for residents, tenants, and visitors.Conducted routine cleaning tasks such as sweeping, mopping vacuuming, and dusting to uphold high sanitation standards and present a polished appearance.Collected and disposed of trash and recycling materials in designated areas, following proper waste management protocols and maintaining a clean and organized trash disposal system.Monitored and replenished supplies, including paper products, soap, and other restroom amenities, to ensure sufficient stock levels and uninterrupted service.Assisted with basic maintenance tasks, such as changing light bulbs, replacing air filters, and addressing minor repairs, to maintain the functionality and safety of the building.Conducted regular inspections of the premises, identifying maintenance issues, safety hazards, or cleanliness deficiencies, and promptly reporting them to the appropriate personnel.Responded promptly to service requests and addressed residents' or tenants' concerns with a friendly and professional demeanor, ensuring high levels of customer satisfaction.Implemented proper safety procedures, such as promptly cleaning spills, removing obstacles, and ensuring proper signage, to prevent accidents and maintain a hazard-free environment.Collaborated with building management and maintenance teams to coordinate work schedules, prioritize tasks, and ensure effective communication and workflow.Demonstrated strong attention to detail and proactive approach to maintaining a clean and well-maintained building environment, consistently exceeding cleanliness and quality standards.JUNE 2011 NOVEMBER 2013PORTER, PERFECT BUILDING MAINTENANCEMaintained cleanliness and orderliness of assigned building areas, including lobbies, common areas, restrooms, and elevators, ensuring a pleasant and welcoming environment for residents, tenants, and visitors.Conducted routine cleaning tasks such as sweeping, mopping vacuuming, and dusting to uphold high sanitation standards and present a polished appearance.Collected and disposed of trash and recycling materials in designated areas, following proper waste management protocols and maintaining a clean and organized trash disposal system.Monitored and replenished supplies, including paper products, soap, and other restroom amenities, to ensure sufficient stock levels and uninterrupted service.Assisted with basic maintenance tasks, such as changing light bulbs, replacing air filters, and addressing minor repairs, to maintain the functionality and safety of the building.Conducted regular inspections of the premises, identifying maintenance issues, safety hazards, or cleanliness deficiencies, and promptly reporting them to the appropriate personnel.Responded promptly to service requests and addressed residents' or tenants' concerns with a friendly and professional demeanor, ensuring high levels of customer satisfaction.Implemented proper safety procedures, such as promptly cleaning spills, removing obstacles, and ensuring proper signage, to prevent accidents and maintain a hazard-free environment.Collaborated with building management and maintenance teams to coordinate work schedules, prioritize tasks, and ensure effective communication and workflow.Demonstrated strong attention to detail and proactive approach to maintaining a clean and well-maintained building environment, consistently exceeding cleanliness and quality standards.EDUCATIONJANUARY 2015HIGH SCHOOL EQUIVALENCY DIPLOMA, UNIVERSITY OF THE STATE OF NEW YORK EDUCATION DEPARTMENTEASTERN GATEWAY COMMUNITY COLLEGECYBER SECURITY, BUSINESS MANAGEMENT WITH CYBER SECURITYANTICIPATED GRADUATION: THE YEAR 2025EXPERTISEPhotography & Editing: 10+ years in photography with advanced Adobe Lightroom skills.Driving: 15 years of safe driving with extensive knowledge of state roads and navigation systems.Maintenance & Cleaning: 10+ years of maintaining high cleanliness and upkeep standards.Customer Service & Relations: 10+ years in exceptional customer service and client relationship management.Equipment: Expertise in operating diverse equipment efficiently and safely.Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), data analysis, report writing, and troubleshooting.Cash Handling & Financial Management: Skilled in managing financial transactions and balancing registers.Project Management: Experienced in managing projects with a focus on timely delivery and quality standards.Problem Solving & Critical Thinking: Strong at identifying, analyzing, and resolving issues with strategic decision-making.Security & Safety: Licensed security guard with extensive surveillance and safety experience.Leadership & Teamwork: Effective leader and team player with a proven track record.Adaptability & Flexibility: Ability to adapt to changing environments and manage multiple tasks.Interpersonal Skills & Communication: Excellent at persuasive communication, conflict resolution, and building relationships.ACHIEVEMENTS2009CERTIFICATE OF EXCELLENCE FOR THE LCS COMMUNITY SERVICE PROGRAM, DITMASJUNE 2008AWARD OF EXCELLENCE FOR BEING THOUGHTFUL AND CONSIDERATE, DITMASAPRIL 2008CERTIFICATE OF RECOGNITION FOR THE WOMEN IN HISTORY CONTEST, DITMASJUNE 2006SCIENCE ACHIEVEMENT CERTIFICATE, DITMAS |
