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Evan Douglas Email: EMAIL AVAILABLE Cel:PHONE NUMBER AVAILABLETECHNICAL SUPPORT SPECIALISTCertified in the followingQualifications include Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users over the phone or email. Can also provide training to end-users.Microsoft CertifiedPowerPoint CertifiedExcel CertifiedPublisher CertifiedCan Type about 60 words per minuteProficient in the following skills, programs and techniquesAdobe PhotoshopComputer repairNetwork TroubleshootingAdobe IllustratorPaint tool SaiPaint studioPart handling & replacementProblem identificationSystem setupFile maintenanceFaxingWORK EXPERIENCETransCoreMay.2020 - July.2021Responsibilities/Tasks: Solve/manage customer payment Issues. Over the phone tech support, Email Ticket base Support.WHL Car staging LogisticsSept. 2019 - Feb. 2020Deliver and pickup packages, Maintain VehiclePDP Group Release of Lean Management department Processer:October 15 2015  May 21 2016Responsibilities/Tasks: Manage sensitive client information on a case by case basis. Pertaining to Lien releases.Pole To Win Technical support Agent:February 2Nd 2014 - September 21, 2015.Responsibilities/Tasks: Take customer cases. Over the phone tech support, Email Ticket base Support.Temporary Office Assistant at Baltimore County Claims Department:November 13 To December 2013Responsibilities/Tasks: Organized information on A spreadSheet, File maintenance,information for arriving and departing passengers. Summer Internship.EDUCATION:GED Harpers Ferry Job Corps January 2011Business Technology Trade completion certification -January 2011Currently Attending FullSail UniversityMajoring in 3D Development and Game Design