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SUMMARYSKILLSEXPERIENCERHONDADAVISEMAIL AVAILABLEPHONE NUMBER AVAILABLEAugusta, GA 30906Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across 8+ years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life. Clinical Quality Program Standards Compassionate Client Care Progress Documentation Care Plan Management Compassionate Care Dementia Care Knowledge of State Regulations First Aid and Safety Client TransportationPERSONAL CAREGIVER 06/2022 to CurrentMadison Heights Memory Care Facility - Evans, GAPlanned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.Supervised medication administration, personal hygiene and other activities of daily living.Encouraged residents to participate in activities of daily living to enhance personal dignity. Monitored health and well-being of clients and reported significant health changes. Provided ongoing compassionate patient care for each client. Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.Met with various caregivers to promote continuous professional development and implement quality treatment strategies. Kept detailed notes about the progress of each patient's health status. Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.Monitored vital signs and medication use, documenting variances, and concerning responses.Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary. Partnered with registered nurses and physiotherapists to provide care to patients. Assisted patients with daily personal hygiene. Followed safe lifting and transferring techniques to transport residents. Tracked and reported clients' progress based on observations and conversations. PERSONAL CARE ASSISTANT 02/2014 to 11/2018God's Grace Home Health - Atlanta, GAProvided companionship to elderly and disabled clients in their homes or other residential facilities.Accompanied clients to medical appointments and provided transportation services when necessary.Aided with mobility and independence for disabled individuals and continually monitored safety. Contacted medical providers on behalf of clients to follow up on appointments. Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.DRIVER AMLATORY CARE 05/2003 to 12/2013One Step Ahead llc - Augusta, GAInspected vehicle before and after every trip to assess performance and maintenance requirements. Documented daily mileage, gas, and other data. Picked up clients from specific locations to transport and drop off at destinations. Demonstrated professional conduct with clients to deliver outstanding customer service.Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles. Monitored traffic conditions and applied defensive strategies to avoid accidents. ENVIRONMENTAL SERVICES HOUSEKEEPER 08/1999 to 05/2003 Doctors Hospital - Augusta, GA Exceeded facility standards regularly by working with detail-oriented approach. Polished windows, glass partitions or mirrors using sponges or squeegees. Maintained floors with regular sweeping, mopping and vacuuming. Responded promptly to requests for housekeeping services from staff or visitors. Helped prevent spread of infections by sanitizing surfaces, furniture and equipment. Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures. Serviced, cleaned and restocked restrooms.Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes. Dusted, swept and mopped to maintain clean, safe environment for clients. Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors. Kept business entrances clean, tidy and professional in appearance. Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.Adhered to departmental policies regarding safety protocols while performing job duties.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Exceeded customer satisfaction by finding creative solutions to problems. CUSTOMER SERVICE REPRESENTATIVE 04/1997 to 08/1999 Future Call Telemarketing - Augusta, GA Collected deposits or payments and arranged for billing. Upheld quality control policies and procedures to increase customer satisfaction. Adjusted bills and refunded money to resolve customers' service or billing complaints. Answered customer inquiries and provided accurate information regarding products and services.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Exceeded established service goals while leveraging customer service, sales and employee management best practices.CAREGIVER 05/1995 to 03/1997Warren Manor Nursing Home - Selma, AL Laundered clothing and bedding to prevent infection. Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes. Consulted with client care team to continually update care plans. Obtained sources of entertainment for clients to provide full and enjoyable daily EDUCATION ANDTRAININGactivities. Supported bathing, dressing and personal care needs. Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.Monitored vital signs and medication use, documenting variances, and concerning responses.Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.Helped clients communicate with loved ones by typing written messages and relaying verbal messages.Participated in team meetings regarding client progress or concerns raised by family members.Virginia College - Birmingham - Birmingham, ALAssociate of Applied ScienceCosmetology, 06/2019Southside High School - Selma, ALHigh School Diploma05/1990