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Click here or scroll down to respond to this candidateNFCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Stephenson, VA Street Address
Dedicated Customer Service Specialist and Team Leader, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Account updatingInbound and Outbound CallingSchedulingData CollectionCritical ThinkingRetail sales customer serviceCustomer ServiceShipping and receiving understandingOrder FulllmentKronos SchedulingGoogle SheetsMicrosoft OutlookMicrosoft PowerPointTarget Stephenson, VACustomer Service Representative09/2022 - 02/2023Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Developed strong relationships with customers by providing personalized assistance and support.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Wegmans Leesburg, VAOvernight Team Lead10/2016 - 07/2022Provided leadership and guidance to overnight team members. Conducted regular performance reviews of sta and provided feedback as needed.Ensured compliance with company policies and procedures. Maintained inventory control systems for all products received or shipped out during shift.Scheduled sta shifts and assigned duties to ensure adequate coverage at all times.Trained and developed new employees on safety protocols, job duties, and customer service standards.Worked closely with human resources to support employee management and organizational planning.Displayed strong telephone etiquette, eectively handling dicult calls. Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.SummarySkillsExperienceAssessed company operations for compliance with safety standards. Identied needs of customers promptly and eciently. Evaluated needs of departments and delegated tasks to optimize overall production.Maintained positive working relationship with fellow sta and management.Participated in disciplinary action when necessary according to company policies and regulations.Maintained open communication lines with sta members regarding changes in policy and procedures.Completed paperwork accurately and timely according to established guidelines.Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.Coordinated with other teams to ensure smooth execution of tasks. The National Massage Therapy Institute - Falls Church Falls Church, VA Licensed Massage Therapist in Massage Therapy01/2011Falls Church High School Falls Church, VAHigh School Diploma06/2003Education and Training |
