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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-OH-Marion
Email Available with paid plan
Phone Available with paid plan
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To Whom It May Concern,As an Administrative Assistant for 17+ years, I acquired many skills. A brief description of some of my responsibilities is outlined below.For fifteen years I was the Administrative Assistant to the President of an Orthotic supply company as well as the Human Resources Manager. We employed 4-Regional Managers, 26-Marketing Representatives and approximately 50 In-House Employes. I was responsible for assisting the sales force, creating multiple product sales & customer sales tracking reports. My priority of responsibilities was with the company President. Some responsibilities included developing sales force budgets, calculating commissions & bonuses, complete & submit customer contracts, customer database upkeep, track inventory. I handled employee benefits as well as payroll.The following two years I was employed as an Administrative Assistant to the Owner & General Contractor of a Remodeling & Roofing company. Daily task included submitting bids/proposals to customers, maintaining receipt logs for materials/supplies, customer invoicing & tracking employee time sheets. I created detailed reports outlining profit & loss summarys for houses being flipped by the company.In 2017 I returned to my previous employer, RCAI, to become the Office Manager / Administrative Assistant. Along with returning to my previous responsibilities I also became the Office Manager & began training for Production Management. I continued to perform Human Resources, handling employee benefits & payroll as well.Expert using Microsoft Excel & great with numbers. I create reports to display data in a professional, informative format. I am a master at creating charts & graphs as well. I maintain & track customer databases to provide useful detailed reports. I was also responsible for completing & submitting contracts & pricing in order to obtain approved vendor status for several companies including VAMC contracts.Expert in Microsoft Word as well. From Mail Merge documents & memos to labels & form letters, I create professional business documents. I type over 60-words a minute & am extremely proficient on the numeric key pad.I am well organized & able to prioritize & manage time to meet deadlines. I have the ability to use & maintain office equipment (faxes, postage machines, copiers, scanners, etc.).My goal is to obtain a position utilizing my many business office skills to develop a long lasting, rewarding business relationship. The assets I bring will guarantee a mutually beneficial partnership in which the company & I will both be successful.A position that would allow advancement & increased responsibilities through time & dedication, within the company would be idea. I enjoy assisting other departments broadening my understand of how the company works as a whole.Thank you in advance for taking the time to review my resume. I look forward to hearing from you, please feel free to contact me at any time.Regards,Candidate's Name
Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEADMINISTRATIVE ASSISTANTCandidate's Name
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEAdministrative Assistant with 17+ years' experience. Worked directly with the President & CEO of Orthotic manufacturing company. Expertly skilled in Microsoft Excel & Word. Able to create multiple formula calculations, graphs, charts & Mail Merge documents. Skilled in Human Resource Management. Maintained employee benefits & hire screening. Skilled in Customer Service as well. Able to professionally assist customers place orders & resolve product questions.Ability SummaryOffice SkillsMicrosoft Office - Highly SkilledMicrosoft Excel - Highly Skilled (create multi formula spreadsheets, update current spreadsheets, etc.)Microsoft Word - Highly Skilled (business letters, form letters, mail merge, memos, etc.)Effectively Navigate Internet - (research, novice at company web pages, up-keep etc.)Power pointCustomer Contracts - (complete & submit applications & renewals, pricing/product updates, etc.)Customer Service - (friendly & effective CS skills, order processing, product returns/replacements, etc.)Inventory Spreadsheets - (adjusting for manufacturing, product shipped & new product additions, etc.)Create/Update Budgeting Spreadsheets - (customer & sales force budgeting upkeep, projections, etc.) Create Graphs/ChartsMail MergeData Base (Excel or Access, Create or Up-keep)Answer Multiple Telephone Lines - Distribute incoming calls to correct departmentsE-mailFacsimilePostage MachineMaintain other standard office equipmentHuman Resource SkillsMaintained Employee FilesMaintained Employee Benefits (Health, Dental, etc.)Maintained ISO FormsCreate Employment ads for open positionsPreviewed & Screen Resumes for Ideal CandidatesEmployment HistoryOFFICE MANAGER / ADMINISTRATIVE ASSISTANT08/2017 - 05/2019 RCAI, St. Petersburg, FLADMINISTRATIVE ASSISTANT08/2014 - 07/2017 Affordable Home Solutions of W. Coast FL, LLC, St. Petersburg, FLADMINISTRATIVE ASSISTANT/HUMAN RESOURCES04/1998 - 05/2013 RCAI, St. Petersburg, FLSWITCH BOARD OPERATOR03/1996 - 08/1997 West Central Answering Service, St. Petersburg, FLOccupational Licenses & CertificatesBusiness Software Applications PTEC 01/1997Education & TrainingPinellas Technical Education Center - Gradated with Certification in Business Software ApplicationsSPC FL 2 Years of College - Completed all Course work pre-MajorHigh School Diploma

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