| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address
PHONE NUMBER AVAILABLE - PHONE NUMBER AVAILABLEEducationAssociates Degree Criminal JusticeWayne County Community College District, Detroit, MI 2011-2013SkillsActive ListeningCustomer and Personal ServiceService OrientationAdministration and ManagementCritical ThinkingAttention to DetailQualificationsAdept at easily establishing rapport and communication with diverse individuals, defusing hostile situations, and ensuring customer satisfactionKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Conscientious team player motivated to be a major contributor and achieve optimum resultsSelf-motivator that is excellent at multi-tasking and very adaptable to various work environments from production to retail to officeEXPERIENCEConsumers Energy Call Center RepresentativeConcentrix, Farmington Hills, MI 02/2015- 05/2017Provided customer relations support via inbound and outbound callsEnsured first line resolution while expressing empathy for customers in the following areas: credit and collection payment arrangements, hold (delay next credit action), payment options, sealed for non-payment, assistance referrals (refer to Agency for assistance) electric outage and general billing inquiries (balance, payment postings)Used and navigated multiple systems to track, document and research caseProduction Line PersonnelChrysler Company, Detroit, MI 07/2013 08/2013Worked various positions within the Chrysler automobile manufacturing plant after being hired as a temp to provide summer vacation replacementOperated as a replacement for personnel that were vacationingInspected materials, products, or equipment to detect defects or malfunctionsFinancial Aid ProcessorHenry Ford Community College, Dearborn, MI 05/2008 10/2010Responsible for electronically processing a high volume of Title IV awards including loans and grants in addition to reviewing and processing scholarshipsCommunicated with and supporting the campus Financial Aid staff with policy and proceduresProcessed Pell Grant payments and Institutional Scholarships, while resolving applicable errors and assisting in the research of client concerns |
