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Click here or scroll down to respond to this candidateCandidate's Name
An expert in analytics, product management, account management, businessintelligence, sales, and agile project management, with a proven track record across diverse industries such as healthcare, supply chain, telecommunications, and food & beverage. Successfully managed the entire product lifecycle, developing comprehensive roadmaps and implementing enhancements that improved operational efficiency and profitability. Conducted impactful on-site customer visits to refine processes and introduced innovative practices, while effectively integrating customer feedback to align product development with market needs.ExperienceSenior Product Manager - Analyst and BusinessIntelligenceGHXNov 2020 - PresentSr. Account ManagerSR BUSINESS INTELLIGENCE/DECISION SUPPORTHCA HEALTHCAREOct 2019 - Nov 2020SYSTEM ENGINEER BUSINESS INTELLIGENCESYNIVERSE TECHNOLOGIESRoutingCarrier RelationsFinanceData ScientistANSWERS SYSTEMSJul 2012 - Feb 2013MDX ckage Modification: Modified existing MDX packages to enhance functionality and meet client specifications.EducationMASTERS IN BUINESS INTELLEGENCEUNIVERSITY OF SOUTH FLORIDA Tampa FLDec 2023 - PresentInformation Systems and Technologies,MANAGEMENTINFORMATION SYSTEMSUNIVERSITY OF SOUTH FLORIDA Tampa, FLAchievementsCertifications & CoursesHonors & AwardsEmailEMAIL AVAILABLEAddressTampa FLPhonePHONE NUMBER AVAILABLESocial links, websitehttps://LINKEDIN LINK AVAILABLE-s-08618b24/SkillsStrategic Planning, ProductLifecycle Management, ProjectManagement, partnershipcollaborations,Cross-Functional Team Leadership,Market Analysis and ConsumerInsights, Pricing Strategy andOptimization, Product Developmentand Innovation, Marketing andPromotional Planning, Engineeringand Manufacturing Oversight,Forecasting and Demand Planning,Competitive Intelligence, MarketDistribution Strategy, LegalCompliance and RegulatoryAdherence, Customer FeedbackIntegration,Project ManagementLanguagesEnglishNativeArabicAdvancedSpanishElementaryPartnership Development: Negotiated partnerships to expand GHX's market presence in the US, India, Middle East and Costa Rica, enhancing revenue through direct customer engagement.Business Requirements: Elicited and translated business requirements from customer needs into technical requirements for custom software solutions.Documentation: Collaborated with project teams to document standards, deliverables, and requirements. Created high-quality documentation for business and functional requirements, managing traceability throughout the project lifecycle.Gathering Information: Gathered information through subject matter interviews, business documents, and project notes.Business Processes: Documented technical and business processes in narrative and diagrammatic forms, adhering to standards and guidelines.Testing: Created test and validation plans to ensure solutions meet business requirements.Frameworks/ Reports Delivery: Developed understanding of regulatory frameworks and reporting requirements to ensure compliance.Visualization: Designed data workflow diagrams to visualize application processes for enhanced stakeholder comprehension.Agile: Utilized Agile methodologies and JIRA, participating in Scrum calls and managing project timelines. Assisted in project execution through JIRA, offering tracking and status updates to technical teams and stakeholders.EPIC: Authored EPIC summaries and created feature lists for effective product design and story management.Insight: Conducted data analysis on large datasets to develop actionable insights and high-level summaries.User Guides: Produced user guides for application services to ensure clarity for end-users.Communication: Maintained communication with stakeholders to gather requirements and understand current business processes. Execution:Risks: Managed project risks and issues, collaborating with developers and testers for timely and quality delivery.Product Management: Led product development from ideation to launch, managing the lifecycle and collaborating with cross-functional teams to exceed sales targets and improve customer satisfaction.Team Leadership: Hired, mentored, and evaluated team members, fostering a motivated environment.API Product Lifecycle Management: Monitored each stage of the API product lifecycle, ensuring alignment with business objectives and timely delivery of features and enhancements.Project Portfolio Management: Oversaw projects from development to marketing, ensuring alignment with client needs and smooth integration into business operations.Product Catalog Management: Created a structured product taxonomy with user-friendly navigation and comprehensive information for informed decision- making.Training and Support: Organized training for clients and internal teams to ensure effective implementation and support.Roadmap Development: Executed product roadmaps focused on growth, profitability, and competitive pricing.Risk Management: Identified and addressed potential risks affecting budget and productivity.Data Analytics: Applied analytics to identify gaps and drive organizational objectives. Sales Support: Assisted the sales team in securing renewals and driving growth. Product Release: Managed product documentation, including release notes and marketing materials.Development Collaboration: Worked with engineering teams on feature development and enhancement.Market Engagement: Conducted customer research, presented at trade shows, and integrated feedback into product cycles.UI Testing and Communication: Oversaw product testing and ensured clear communication between teams. Data Governance: Established practices for data integrity and quality. Client Relationship Management: Built strong relationships, acting as the main contact for inquiries and concerns.Project Execution: Managed client projects from inception to completion, ensuring timely delivery and resource allocation.Account Strategy: Developed strategies to drive client success and identify upselling opportunities.Performance Tracking: Set metrics to measure success and conducted regular account reviews.Issue Resolution: Addressed client concerns promptly, implementing solutions to enhance satisfaction.Effective Communication: Prepared presentations and reports, keeping stakeholders informed and aligned.Collaboration: Worked closely with sales, marketing, and support teams to meet client needs and facilitate communication across departments.Guidance and Analysis: Provided strategic insights to C-level and functional leaders on KPIs, metrics, and business decisions through accurate data analysis.Hypothesis Testing: Led the transformation of business questions and risks into testable hypotheses, creating experiments to inform recommendations for key stakeholders.Team Management: Managed a team of six in data and statistical analysis, coaching in data mining algorithms and statistical modeling techniques, including clustering, classification, decision trees, anomaly detection, recommender systems, sequential pattern discovery, and text mining.Data Democratization: Increased awareness and democratized access to data across the organization.Collaboration: Worked with industry data experts to enhance insights from various data sources proactively.Representation: Represented the team at leadership meetings and conferences, delivering presentations on the power and value of data.Project Management: Demonstrated proficiency in project management by effectively applying Agile methodologies in software development.Lifecycle Leadership: Led the software development lifecycle, ensuring seamless execution from conception to delivery.Customer Relationship Management: Maintained strong relationships with critical customers and managed project details to align with stakeholder expectations and objectives. Global SalesData Analytics Implementation: Leveraged the data analytics lifecycle to address business challenges and achieve objectives across internal organizations.Partnership Negotiation: Negotiated partnerships with various businesses and third-party companies in the US, China, and the Middle East to expand Syniverse's market presence and drive revenue growth.Sales Support: Assisted the sales team in securing account renewals and increasing revenue with wireless carriers and enterprises through data-driven insights.Product Introduction: Successfully launched a new product for a tier-1 wireless carrier, saving over $1M and generating $200K in revenue by addressing mobile data speed measurement issues.Sales Cycle Management: Managed the complete sales cycle, identifying and expanding business opportunities within existing and new global customer bases.Relationship Building: Developed strong relationships with Syniverse customers worldwide, delivering sales presentations, negotiating, and closing deals effectively.Major Deal Closure: Closed a significant contract with a tier-1 wireless carrier operating in 17 countries, providing monthly subscriber analytics using SQL.Database Creation: Developed a travel intelligence database by integrating data.gov travel industry data with subscriber information, resulting in a new product offering.Profitability Analysis: Conducted product profitability analyses, offering key insights into volume, revenue, and expenses to inform business strategy.Performance Dashboards: Created new dashboards to optimize performance metrics, including labor efficiency, overtime forecasting, and technician skill alignment.Comprehensive Reporting: Delivered complex analyses and reports for major clients, including Amazon, Google, Facebook, Line, Skype, Alibaba, and Twitter.Intelligent Routing Decisions: Made strategic routing decisions to optimize revenue and margins, achieving monthly and quarterly financial targets.Cost/Route Optimization: Conducted analyses based on route quality, volume, cost, and margin to assign customers to appropriate gateways.Operational Management: Oversaw move/add/change/disconnection orders for routes to maintain operational efficiency.Business Expansion: Expanded Syniverse's reach through direct and partner connections, enhancing business operations and messaging revenue.Vendor Relationships: Cultivated strong commercial relationships with key messaging vendors, including Mobile Network Operators and Aggregators.Account Management: Managed accounts in the Middle East, Africa, and Asia, coordinating with Account Management teams to set expectations with carriers.Contract Management: Led contract signing processes with legal departments, ensuring compliance with technical requirements related to short and long code management.Cost Tracking: Monitored costs and margins for A2P messaging products through monthly closings and finance meetings, discussing country-specific details and cost changes.Invoice Management: Utilized business intelligence skills to manage invoices, including approvals, validations, disputes, and reporting on claims and settlements with suppliers.Billing Processing: Handled special billing and credits, managing company setups, invoices, billing variables, and pricing tables.Issue Resolution: Coordinated the resolution of customer billing issues, preparing necessary documentation for corrections as needed.Client Interaction: Engaged directly with customers to gather and understand their requirements.Stored Procedure Development: Designed and implemented complex stored procedures tailored to diverse client business needs.Automation Processes: Created automation workflows using SSIS, SSAS, and SQL for clients seeking to streamline their operations.Report Troubleshooting: Diagnosed and resolved issues with daily Crystal Reports, including payment and earned income reports.Client Support: Managed day-to-day client issues, providing troubleshooting support and conducting end-to-end testing.At Syniverse (Telecom Industry): Successfully launched a new product for a tier-1 wireless carrier such as Facebook, Google, Amazon, Ali Baba, Twitter, Vodafone, and T-mobile, saving over $1M and generating $200K in revenue by addressing mobile data speed measurement challenges.At GHX (Healthcare Industry): Developed and enhanced inventory management software for hospitals, resulting in over $400K in increased revenue and improving user experience for more than 50% of users. Certified Scrum Master (2024) Microsoft Power BI Microsoft Suite 365Excellence in Innovation Award: Recognized for introducing innovative ideas and processes that significantly improved operations and product offerings, leading to enhanced efficiency and customer satisfaction.Customer Impact Award: Celebrated for consistently going above and beyond in customer service, positively impacting client relationships and significantly enhancing overall satisfaction.Team Player Award: Honored for demonstrating outstanding teamwork and collaboration, providing exceptional support to colleagues and contributing to a cohesive work environment.Leadership Excellence Award: Acknowledged for exhibiting exceptional leadership qualities, effectively inspiring and guiding teams to achieve their goals and drive project success.Outstanding Achievement Award: Recognized for making significant contributions to key projects and initiatives that resulted in measurable improvements in organizational performance. |
