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Candidate's Name  514 1st Street Apt. 2 Lancaster, PA 17603EMAIL AVAILABLE PHONE NUMBER AVAILABLEExperienced in customer service and shift management, competent in both supervising groups of people and resolving challenging situations amicably, always eager to learn and improve skill-setShift Manager: Jimmy Johns - Lancaster, PA(05/2024 - Present)Provide excellent customer service to all guestsMaintain record keeping for daily temps, sales, reports, deposits, tip-outs, food and labor costs, etc.Responsible for opening and closing of store: sending employees home, closing duties, sales reports, turning appliances off, ensuring money is secure in the safe and locking all doorsPrepare and serve food according to company standardsMaintain cleanliness and food safety standards of the restaurantInterview, hire and train team members to ensure smooth operations Deli Cook: Isaacs Craft Kitchen and Brewery - Lancaster, PA(10/2023 - 5/2024)Employ attention to detail in back of house duties: making tickets, ticket modifications, servers adding ticket changes, knife work, food prep, labeling & dating, rotating stock and swapping containers routinelyFollow and enforce ServSafe and OSHA compliance with both food and cleaning chemicalsEmploy attention to detail in front of house duties: order taking, menu or drink modifications, food running, take-out bagging, and money handlingPrioritize needs and balance efficiency of pace with final product and plate presentationUse clear communication and personable problem solving skills with both co-workers and guestsGreet and attend to guests at take-out, ensure payment is processed and pack take-out orders, provide each guest a pleasant experience in the restaurant High School Diploma 2020McCaskey High School1SKILLS:Experienced in customer service, shift management, food preparation, line cook dutiesOrganized and efficient in work ethic, capable of managing many tasks at onceWilling to accept new challenges and responsibilities and to work hard consistentlySociable, adaptable and personable with coworkers and clientele REFERENCES:Amanda Bixler - ManagerIsaacs Craft Kitchen & Brewery PHONE NUMBER AVAILABLEAdrienne Groff - Assistant General Manager (former) 740-993-1549 Isaacs Craft Kitchen & Brewery2