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Candidate's Name
Pittsburgh, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceShift SupervisorAAA The Auto Club Group - Pittsburgh, PAJanuary 2019 to PresentProvide supervision over 15 agents. Provide coaching and tools for them to provide members legendary service. I submit timesheets for approval.Member Services RepresentativeRobert Half Temp Services ( UPMC) - Pittsburgh, PA November 2018 to March 2019 Made outbound calls to members about their insurance. Received inbound calls from members with insurance concerns. Proceed new information into members files. Updated all information needed into members file.Customer Service RepresentativeAlorica - West Mifflin, PAAugust 2013 to February 2014Contacted hearing impaired members to resolve any issues with there system. Recorded and updated information in the system.Made return calls and reported results to supervisor. Assistant ManagerFamily Dollar - North Versailles, PANovember 2011 to June 2012Sold merchandise to customers daily, opened and secured the store. Made bank deposits at retail business.Checked and verified cash distributions to tellers. Took inventory and stocked shelves and tables with new merchandise. Unit SecretaryWest Penn Hospital - Pittsburgh, PAJanuary 2004 to March 2008Admitted patients, answered calls and directed the callers to the intended caller. Scheduled appointments, entered medical information into the computer system. Created permanent files for the doctors and patients. Shift ManagerOriginals Hot Dog Shop - Pittsburgh, PAJanuary 2000 to June 2001Supervised a staff of (5), prepared payroll for my staff. Prepared and severed customers food, rang sales .EducationCertificate in Unit SecretaryBidwell Training Center Inc - Pittsburgh, PAApril 2000 to April 2001GEDConnelly Technical Institute & Adult Education Center - Pittsburgh, PA January 1998 to April 1998Wilkinsburgh High School - Pittsburgh, PAAugust 1994 to March 1997Skills Customer Service Call Center Customer Care Customer Support Hospitality Microsoft Office Banking Supervising Experience Assistant Manager Experience Communication skills Cold Calling Shift Management Payroll