| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of Skills and ExperienceAn extensive background in customer service. Highly enthusiastic Customer Service professional with over 15 years of client interface experience. I am dedicated and motivated to maintain customer satisfaction and contribute to the companys success.HighlightsStrong organizational skills Courteous demeanorActive listening skills Energetic AttitudeSeasoning in conflict resolution Telephone inquiries specialistSharp problem solverEscalate interactions when necessary and appropriateWork with confidential customer informationExperienceVeterans Health Administration, Chicago, ILMedical Support Assistant02/2018 - 04/202440 hrs per week$43,000 per yearProcess all emergency and non-emergency transfers to other VA facilities or private hospitals.Responsible for expediting information by phone and text messages and resolving any conflicts orproblems in a timely manner.Reporting backlogs, difficulties in meeting deadlines or difficulty in securing information from clinicians or records.Schedule and cancel outpatient clinic appointments.Analyze problems, identify significant factors, gather pertinent data, and recognize solutions.Prioritize, plan and organize daily work loads to meet deadlines.Works independently making decisions based on guidelines, precedents and regulations.perform duties in such a manner that only minimal supervision is required.Proficient in communicating effectively orally and in writing appropriately to the age of the customers.Maintains the confidentiality of information obtained to carry out required duties.Teleperformance Call Center, Hobart, INCustomer Service Sales Agent08/2015 - 12/201740 hrs per week$17,000 per yearProvide excellent customer service through active listeningInteract with customers daily to inform of client products and servicesPerform a needs assessment of the customer and recommend products and services or pass alongForward Consumer leads to sales department depending on level of expertiseEnsure and provide quality service to external customersAnswer all customer inquiries in a timely and professional mannerProcess orders and data entry with high level accuracyTake initiative and resolve escalations or complaintsAlways maintain a positive representation of the company and associated brandsPro Staff, Minneapolis, MNRELS Valuation Mortgage Broker, Bloomington, MNCustomer Service Representative/Data Entry Operator05/2013 - 07/201540 hrs per week$40,000 per yearIncoming/Outbound calling (150+ per day) to appraisal offices across the USA to schedule appraisalappointment for newly purchased propertyEnter information for scheduling, using multiple applications and source documentsDocument all information provided by customerInteract with appraisers via telephone or emailProcess high volume of data in a timely mannerInput and update information for further usage by other departments with focus ondetail and accuracy of workResponsible for individual and department goals, including quality and productivityEducation2024Bryant Stratton CollegeMedical Reimbursement & Coding2005Pillsbury United Communities, Minneapolis, MNOffice/Clerical Training1992MSTA Business CollegeOffice Administration |
