| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Salesforce Administrator / Business AnalystEMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Experience:6 years of IT experience in various stages of Software Development which includes 6 years of experience as Salesforce Administrator and Business Analyst on Salesforce.com platform.Experience in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabs and Record Types as per the requirements.Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.Experience in designing Custom Formula Fields, Roll up summary, Field Dependencies, Field Updates, and Email generation according to application requirements.Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time.Experience in implementing technology-enabled business solutions.Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.Experience in data migration using Import wizard and Apex Data Loader.Firsthand experience in implementing security and sharing rules at object, field, and record level for different users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.Excellent people skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.Good analytical and communication skills and ability to work independently with minimal supervision and perform as part of a team.Project Experience:Salesforce AdministratorSocotra Miami, FloridaOct 2020 to Present:Responsibilities:Worked with the team to provide support in reporting and functionality to all users.Attended meetings to understand the user stories and worked together to create the best viable solutions with the product team.Analyzed production issues and prioritized the issues based on the severity/user impact and requested business approvals if a hot fix is required.Supported QA and UAT for enhancements and productions fixesEffectively communicated with other development team members and demonstrated the ability to deliver quality results in a timely fashion.Developed, enhanced, and maintained existing Salesforce customized software solutions.Administered, maintained, and enhanced Salesforce implementation for Salesforce licensees.Involved in defining solutions based on the requirements from various Business Functional units such as Sales, Services, Marketing.Developed Custom objects, Custom fields, Tabs, Record types as per the requirements of the organization.Involved in areas such as Lead Management, Campaign Management, Content Management, Customer Service/Case Management, and Dashboard/Report development.Automated business logics in the organization using validation rules, workflow rules and apex triggers.Created and configured Page layouts and search layouts to organize fields, custom links, related lists and other components in detail and edit pages of records.Developed integration processes using Salesforce.com Web Services (using callouts), API and Third party integration tools Apex Data Loader, Pervasive, etc.Implemented Picklists, Dependent picklists, lookup relationship, master detail relationships, validation, and formula fields to the custom objects.Managed data transfer/mapping between Salesforce.com and other applications databases.Worked with the Integration Team during data loads to improve the performance of data loads.Understood Logs, Alerts and troubleshooted all problems related to the Salesforce.comEnhanced the security by configuring profiles, organization wide defaults, sharing rules and roles.Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics)Participated in reviews of new Salesforce features and capabilities introduced every quarter to see how we can take full advantage of the Salesforce.com Platform.Created Simple Process flow diagrams to document the Visio flows of the requirements and worked on the requirements.Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts.Salesforce Administrator / Business AnalystSpectrum St. Louis, MissouriMar 2018 to Oct 2020Responsibilities:Involved in identifying, planning, and implementing new screens, workflows, salesforce.com objects, reports to meet business requirements.Created Profiles, Roles and Page Layouts also configured the Permissions based on the organization hierarchy requirements.Managed users, profiles, security controls and territory management.Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.Created various Custom Objects, Tabs, validation rules, Components.Worked on Data migration from traditional applications to Salesforce using Data Loader utility.Worked on Data Loader for importing and exporting of large volumes of data.Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.Utilized declarative tools such as custom workflow rules, approval processes, campaigns, and process builder to define and streamline business processes.Created workflow rules and defined related tasks, email alerts, and field updates.Implemented pick lists, dependent pick lists, lookup and master detail relationships, validation rules and formula fields to the custom objects.Developed field level security along with page layouts to manage access to certain fields.Developed security and sharing rules at object, field, and record level for different users at different levels of organization.Used sandbox for testing and migrated the code to the production instance after testing.Developed and configured various Reports like Summary reports, Matrix report, pie charts, Dashboards and Report Folders for different user profiles based on the need in the organization.Resolved issues during deployment and monitored all testing processes using Unit testing and regression testing.Conducted joint application development (JAD) sessions involving Business Unit Stakeholders, Financial Analysts and Project Managers to elicit business requirements.Prepared Business Requirement Documents, System Requirements Specification and Use Case Document.Utilized JIRA for issue tracking, user stories management, estimation and backlog prioritization.Coordinated User Acceptance Testing, developed and maintained quality procedures, reviewed Test Scripts and Test Cases; assisted in Black box, UAT and Regression Testing. Education:Bachelor from Punjab university.Skills:Salesforce CRM, MS SQL Server, MySQL, MS Access, MS Office, Project Management, Lightning. |
