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Click here or scroll down to respond to this candidate`Engagement Coordinator (Hybrid) New York, NYUno Health Feb Street Address Aug 2023 Successfully achieved and consistently exceeded daily operational metrics, demonstrating a commitment to performance excellence in handling sensitive financial data and ensuring compliance with HIPAA regulations. Spearheaded the analysis of financial data, identifying key trends and leveraging insights to develop strategic initiatives that significantly enhanced sales performance. Implemented cutting-edge procedures and technologies, resulting in marked improvements in operational efficiency and streamlined overall business operations. Delivered exceptional customer service by applying a proactive approach to problem-solving and consistently meeting or exceeding customer expectations. Played a pivotal role in enhancing organizational workflows by providing constructive feedback to leadership, contributing to the refinement of metric goals, and optimizing overall operational processes. Actively contributed to the onboarding process by creating and delivering comprehensive presentations for new hires, ensuring a smooth integration into the team and facilitating a strong foundation for success. Demonstrated a proactive and forward-thinking mindset, consistently identifying opportunities for improvement and proposing innovative strategies to drive operational excellence.P ROFESSIONAL E X P E R I ENCE Operational Excellence: Successfully achieved and consistently exceeded daily operational metrics, demonstrating a commitment to performance excellence. Customer Service: Delivered exceptional customer service by applying a proactive approach to problem-solving and consistently meeting or exceeding customer expectations. Leadership and Collaboration: Played a pivotal role in enhancing organizational workflows by providing constructive feedback to leadership and optimizing overall operational processes. Sales and Marketing: Proactively engaged with both new and existing customers to assess their needs, demonstrating strong communication and interpersonal skills to foster positive relationships. S K I L L S C O R E C OMPETENCIESDedicated and results-oriented professional with a proven track record in operational excellence, strategic analysis, and customer service across diverse roles in engagement coordination, event planning, bartending, serving, and sales. Demonstrated success in exceeding performance metrics, leveraging insights for strategic initiatives, and implementing cutting-edge procedures and technologies to drive operational efficiency. A proactive problem-solver with strong interpersonal skills, committed to fostering positive relationships, optimizing workflows, and contributing to organizational success. Seeking a new opportunity to apply my skills and contribute to a dynamic team environment. P ROFILE S UMMARYC r y s t a l M . T o r r e sQueens Village, New York11427PHONE NUMBER AVAILABLE EMAIL AVAILABLE Training Adaptability Problem-Solving Networking Relationship Building Technology Proficiency Process Improvement Financial Data Analysis Event Coordination HIPPA ComplianceE D U C A T I O N Onondaga CommunityCollege, Syracuse NYBusiness AdmissionJan 2011 - Dec 2013 Empire Beauty School, AstoriaNYCosmetology licenseDec 2010 - Dec 2011 High School for Arts andBusiness, Corona NYHigh School diplomaSep 2006 - Jun 2010L I C E N S E S A N DC E R T I F I C A T I O N S Drivers license Mixology license Food handlers certificate Cosmetology licenseEvent Coordinator New York, NYFooda Inc. 2019 2020 Independently managed and meticulously updated the event calendar, ensuring seamless coordination and execution of various events with a focus on precision and attention to detail. Orchestrated catering services, optimizing vendor relationships, and negotiating agreements, resulting in cost- effective and high-quality catering solutions for diverse events. Proactively established and fostered relationships with local businesses and organizations, cultivating a robust network that enhanced event collaboration and support. Led the planning and execution of events, demonstrating expertise in logistical coordination, meal preparation, seating arrangements, and guest management to consistently deliver exceptional experiences. Effectively managed events, demonstrating quick problem-solving skills and the ability to address unforeseen challenges, ensuring smooth and successful outcomes. Conducted client meetings with a focus on building relationships and screening potential clients, showcasing strong interpersonal skills and the ability to understand client needs. Leveraged advanced technological tools including Google Workspace, Slack, Salesforce, Word, and Excel spreadsheets to streamline communication, data management, and reporting processes, contributing to overall operational efficiency.Bartender and Server New York, NYShiftgig 2015 - 2018 Delivered exemplary customer service to ensure a positive and memorable experience for all guests, consistently exceeding service standards and contributing to enhanced customer satisfaction scores. Demonstrated comprehensive knowledge of the full menu and promotional offerings, effectively upselling and cross- selling to maximize revenue and enhance the overall dining experience. Maintained impeccable standards of cleanliness and organization by sanitizing and restocking the bar with precision, optimizing efficiency in liquor, liqueur, garnish, draft beer, glass, and mixer inventory management. Exhibited expertise in cash management by diligently overseeing the cash counter drawer, accurately processing payment receipts and checks, and implementing robust financial controls to minimize discrepancies. Implemented proactive measures to enhance operational efficiency, contributing to a smooth and well-organized bar environment that positively impacted overall customer service and satisfaction. Collaborated with team members to ensure seamless coordination and communication, fostering a collaborative work environment that supported the achievement of team goals. Sales agent New York, NYBandwagon Taxi share Changi 2015 2016 Proactively engaged with both new and existing customers to assess their needs, demonstrating strong communication and interpersonal skills to foster positive relationships. Spearheaded lead generation and conversion efforts, significantly expanding the customer base and contributing to a substantial increase in commission sales from 10 matches per day to an impressive 50. Achieved notable success in identifying and targeting prospective customers, utilizing strategic approaches to lead generation that resulted in a higher conversion rate and increased revenue. Positioned Bandwagon services as a cost-effective and time-saving solution, effectively communicating value propositions to potential customers and playing a pivotal role in driving business growth. Implemented successful strategies to communicate the benefits of Bandwagon services, resulting in heightened customer awareness and an increased willingness to adopt the platform. Established and nurtured positive connections with airport and taxi staff, fostering collaborative relationships that enhanced brand visibility and credibility within the transportation industry. |
