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PHONE NUMBER AVAILABLE Decatur, IL - Street Address EMAIL AVAILABLESUMMARYA Flight Attendant, Inflight Services with extensive experience in [tort] and [criminal] along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. Results-driven Paralegal Assistant with an in-depth understanding of legal principles and procedures. Proven ability to draft legal documents, research case law, and maintain accurate legal records.PROFESSIONAL SKILLSCriminal lawLegal terminologyLegal researchDocument fillingRecords managementClient relationsLaw office supportWORK EXPERIENCEFlight Attendant, Inflight Services Sep 1983 Apr 2021American Airlines Charlotte, NCDelivered exceptional inflight service to over 250 passengers per flight, enhancing customer satisfaction ratings by 73% through attentive care and personalized interactions.Executed safety protocols efficiently during numerous flights, contributing to a flawless safety record and ensuring the well-being of all guests and crew members.Trained and mentored new flight attendants, improving team performance by 100% and fostering a collaborative work environment that aligned with company standards.Resolved passenger inquiries and issues with a 88% success rate, demonstrating strong problem-solving skills that enhanced the overall travel experience.Collaborated with the cabin crew to optimize service delivery on an average of 14 flights monthly, streamlining operations and improving turnaround times by 73%Fork Lift Driver and Cureman Jan 1978 Jun 1981Firsestone Decatur, ILOperated forklift safely and efficiently, achieving a 9% reduction in loading and unloading times, enhancing overall warehouse productivity.Conducted regular safety checks on forklift equipment, resulting in zero accidents over [number] consecutive months and promoting a safer work environment.Various
,Additional Skills. Advocacy, and Capital Hill experience with lobbying for:The American Heart & Stroke AssociationAssociation of Flight Attendants (AFA)Association of Professional Flight AttendantsCourt Appointed Special Advocate CASAWebster Hall Youth AdvocacyEDUCATION: Public Policy and Administration Jan 2013Northwestern University, Evanston, ILBA Magna Cum Laude: Legal Studies/Paralegal Jun 2006Kaplan University-Davenport Campus, Davenport, IAA.A. : Psycology Jun 1994Miracosta College, Oceanside, CAStudies: Law 2 yearsPurdue Global JD, Davenport, IA |