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Brooklyn, NYEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCashier/HostessBuffalo Wild Wings - Brooklyn, NYMay 2016 to Present Positively affect customer experience by encouraging a pleasant environment. Successfully develop an engaging program to improve customer purchases. Decreased establishment exposure to liabilities by de-escalating customer complaints. Hostess/ServerThe tuck roomOctober 2018 to April 2019 Contributed to a positive customer experience through client engagement techniques familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.CashierTarget - Brooklyn, NYOctober 2017 to September 2018 Positively affect customer experience by encouraging a pleasant environment. Successfully develop an engaging program to improve customer purchases. Developed new process for employee evaluation which resulted in marked performance improvements. Cashier/HostessApplebee's - Brooklyn, NYJanuary 2013 to June 2015 Improved customer experience by encouraging a pleasant environment Successfully improve customer satisfaction through efficient work ethics. Cashier/RunnerSmashburger - Brooklyn, NYJune 2013 to October 2013 Increased revenues by implementing a customer engagement program. Decreased establishment exposure to liabilities by de-escalating customer complaints. EducationSome college in EnglishBorough of Manhattan Community College - Manhattan, NY January 2015 to June 2019Skills Hostess (5 years) Busser (5 years) Guest Service (5 years) Customer Care (5 years) Customer Service (6 years) Serving Experience Cashiering Creative Writing |