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Click here or scroll down to respond to this candidateCandidate's Name
Contact InformationAddress: Street Address Brooklyn,NYPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryDynamic service industry professional with over 2 years of experience as a hookah specialist and a strong background in the F&B sector. Demonstrated ability to deliver high-quality service, maintain customer satisfaction, and excel in high-pressure environments. Exceptional communication skills in multiple languages enhance the ability to cater to a diverse clientele. Proven experience in team management, hospitality, and providing premium guest experiences.Work ExperienceHookah Specialist, Segafredo Cafe-Bar, Dushanbe, TajikistanPHONE NUMBER AVAILABLE- Expertly prepared and served hookah, ensuring a top-notch experience for guests- Provided knowledgeable recommendations on tobacco and accessories, contributing to increased sales- Ensured cleanliness and organization of the hookah station, adhering to hygiene standards- Delivered exceptional customer service, addressing needs and resolving issues promptly- Trained and mentored new staff in hookah preparation and customer service, enhancing team performanceLLC M-Vector, TajikistanPHONE NUMBER AVAILABLE- Supported marketing management efforts, contributing to effective promotional strategies- Created engaging content for marketing materials, including brochures and newsletters- Managed website and social media platforms, enhancing online presence and engagement- Analyzed customer surveys to identify market trends and needs, informing strategic decisionsDipMaster Educational Center, Moscow, RussiaPHONE NUMBER AVAILABLE- Acquired expertise in international management and integrated strategies across various business domains- Applied management tools such as SWOT analysis and PESTLE model to client projects, providing actionable insightsEducationUniversity of Information Technology and Management (UITM), Rzeszw, PolandPHONE NUMBER AVAILABLE- Bachelor of Management (in progress)- Completed preparatory English course, enhancing language proficiency for professional useLanguages- English B2- Persian (Farsi) C1- Russian C2Skills- Expert in customer-focused service delivery and hospitality- Strong communication and interpersonal skills with multilingual capabilities- Proven leadership and teamwork abilities- Effective time management and multitasking skills- Proficient in problem-solving and maintaining high standards in fast-paced environments- In-depth knowledge of sanitation and hygiene standards- Skilled in managing diverse clientele, including international guests- Detailed-oriented in food and beverage presentation- Expertise in hookah preparation and maintenance |
