| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
New York NY (Street Address ) 333-0402 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE https://www.angieshomepage.comskillsSchedulingBudgetingCase Management Chinese (Cantonese) Clouds Customer Experience Customer Service Data Analysis Decision-Making Genesys Google Workspace Internet SecurityInterpersonalCommunication Management Market Research MS Office SuitePolicies and proceduresimplementation Problem-Solving Project Management Salesforce Schedule ManagementSuperb time managementTeam Player Tech-savviness Virtual Networks WindowsVirtual Executive AssistantHighly skilled professional with over 11 years of experience in healthcare and e-commerce. Proven expertise in virtual executive assistance, e-commerce strategies, and customer service. Improved executive productivity by 37% and increased online conversion rates by 44% within 5 months.WORK EXPERIENCEBBISNYC Remote 2019 - 2024Virtual Executive Assistant, Ecommerce Specialist Part-timeImproved executive productivity by 57% through effective virtual administrative support, resulting in streamlined operations and increased efficiency.Conducted in-depth research and analysis on various business topics, resulting in accurate and updated reports that supported informed decision-making and optimized business processes.Ensured smooth interaction and alignment among executives and various departments, contributing to enhanced teamwork and cohesive project execution.Contact Center Service AgentHealthfirst * Remote 2022 - 2024Resolved and documented grievances, complaints, and appeals. Researched, claims, authorizations request to trouble-shoot member's concerns on first-call basisMaintained well-developed relationships with members that brought 97% customer satisfaction rate, and assisted fellow teammates using strong problem-solving and prompt issue resolutionsHandled challenging situations calmly and professionally, finding effective solutions under pressure without compromising the quality-of-service deliveryRoyal Care New York, New York, USA 2019 - 2023Personal Administrative AssistantEnhanced 1 executive productivity by managing daily personal and professional schedules, coordinating meetings, and handling travel arrangementsSafeguarded executive time by screening phone calls, sorting mail, and addressing issues that did not require executive inputConducted research and analyzed data to provide detailed reports on various Business topics and updated and maintained confidential databases and recordsOptum Health Remote 2021 - 2022Associate Clinical Admin CoordinatorEnhanced customer satisfaction, scoring 95% by responding promptly to inquiries and addressing concerns professionallyBoosted operational workflows by maintaining well-organized documentation systems and updating records accurately as neededCoordinated or updated schedules with patients and traveling nurse for their upcoming appointment. Reduced logistical errors through meticulous planning of transportation schedulesTEKsystems-EEC Mass Grant Program Remote 2020 - 2021Eligibility SpecialistAssisted approximately 174 clients with accurate eligibility form, application and document completion.Reviewed applications for EEC Grant programs and supporting documentation qualification before determining approving or returning grant applications to applicantsEnhanced efficiency in processing applications by meticulously reviewing and verifying documentation for eligibility determinations.BBISNYC Remote 2017 - 2019E-Commerce SpecialistSuccessfully implemented new promotional strategies, resulting in a 44% rise in online conversion rates and ultimately driving company growth and profitability.Boosted website visibility and traffic by monitoring SEO, resulting in a 35% increase in organic search traffic and 11% improvement in online sales.Communicated with customers via live chat/ phone and trouble-shoot account issues, adjusted orders, and guide of the company's products.Medical Answering Services Llc. Queens, NY, USA 2016 - 2019Medical SchedulerCoordinated/intake/scheduled over 120 medical Trips for appointments, standing orders, hospital discharge, and admissions per day for Medicaid clientsVerified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issuesResolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operationsLESHRC New York, United States 2010 - 2017Patient Navigator/Certified Health CoachNavigated patients into appropriate medical care (Mental Health/HEP C/Neurology, etc.) and also linked patients to Detox, Rehab, and other health servicesInterviewed individuals to collect and record relevant information about their needs to be addressedFacilitated health workshop of 25 to educate or coach clients about total-health, HIPAA/Patient's Rights/Medicaid/HMOs/and MedicationThe Fortune Society, Inc New York, New York, USA 2004 - 2010 Recruiter AssistantInitiated job posting, evaluated applicants' credentials, and conducted pre-screening assessmentUtilized exceptional writing, editing, and proofreading skills to produce engaging and created error-free resumes for class of 35 per 2-week termCollaborated closely with hiring managers to understand specific needs and deliver tailored candidate recommendationsEDUCATIONAssociate of Science inBusiness AdministrationBorough of ManhattanCommunity CollegeNew York, NYGPA: 3.84Certificate in MedicalBilling & CodingBorough Of ManhattanCommunity CollegeNew York, NY, USAAWARDS & SCHOLARSHIPSHole Role AwardsBorough of Manhattan Community College |
