| 20,000+ Fresh Resumes Monthly | |
|
|
| | Click here or scroll down to respond to this candidate2515 Center West Parkway, Apt 4I, Augusta, US,30909 PHONE NUMBER AVAILABLE + EMAIL AVAILABLECandidate's Name
CSR/Administrative Assistant/Shift ManagerRRRCSR/Administrative Assistant/Shift Manager with 8 years of experience in customer service and administrativeroles. Proficient in data entry, customer assistance, and policy updates, with strong skills in food handling,safety, and supervision. Demonstrates exceptional communication abilities and a commitment to professionalexcellence.EMPLOYMENT HISTORYCSR - Customer Service RepresentativeAmeridial Inc, Canton, OH* Updated auto policy information and performed accurate data entry, ensuring customer records were current.+ Assisted customers with a professional attitude, resolving inquiries and enhancing satisfaction.+ Answered incoming calls, providing timely and effective solutions to customer issues.* Streamlined auto policy updates, enhancing customer satisfaction through efficient data entry and warm, professional call handling.Outbound Sales RepresentativeInfoCision, Augusta, GA May 2020 Sale PSU+ Drove sales growth through targeted outreach, consistently exceeding quotas and building strong client relationships at InfoCision.Shift ManagerDomino's, Augusta, GA May 2020+ Managed shift operations, ensuring timely order fulfillment and customer satisfaction.* Supervised a team of 5, improving efficiency and reducing errors.+ Handled inventory management, ensuring optimal stock levels.* Led training sessions for new hires, enhancing team capabilities.* Maintained cleanliness and safety standards, contributing to a positive work environment.+ Led shift operations, optimizing order fulfillment and team productivity. Streamlined food prep processes, reducing waste andenhancing customer satisfaction.csRResultsCx, Remote jul 2023 - Jun 2024+ Assist members with health insurance inquiries, achieving high satisfaction scores through effective communication.+ Resolved complex member issues, improving first-call resolution rates and reducing follow-up calls.* Utilized analytical skills to identify common issues, contributing to process improvements and better service delivery.+ Spearheaded cross-functional projects, driving innovation and fostering collaboration. Implemented creative solutions, resulting inimproved efficiency and team synergy.EDUCATIONHigh School DiplomaSKILLSCustomer Service CSRExperienced ExperiencedCustomer Support FilingExperienced ExperiencedScheduling Receptionistskillful skillful |