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ASIACASTLEEMAIL AVAILABLEPHONE NUMBER AVAILABLEKingsport, TN Street Address
Advance Call Center Technologies - Check/ID Fraud Analyst Boones Creek, Tn  Street Address /2022 - CurrentHolographic Health - Customer Service Representative Kingsport, TN  09/2021 - 09/2022Frontier Healthcare - Direct Support SpecialistKingsport, Tn  03/2018 - 09/2021WORK HISTORYEvaluated customer data to identify and prevent fraudulent activities.Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Reviewed transactions and receipts to identify any suspicious activity.Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.Handled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Processed customer service orders promptly to increase customer satisfaction. Administered medication as directed by physician. Monitored clients to assess and report physical and behavioral changes to supervisors. Developed rapport to create safe and trusting environment for care. Led patient or group recreational activities for enhanced patient outcomes. Assisted disabled clients to support independence and well-being. Transported clients to medical and dental appointments to provide support.Northeast State CommunityCollegeBlountville, TNAssociate Of Science : MedicalAssistant / Pre-NursingEast Tennessee State UniversityJohnson City, TNCompleted 3 Years Of Course WorkToward Bachelors Degree: Nursing/ Elementary EducationEDUCATIONRelevant Coursework: MedicalTerminology & Anatomy andPhysiology I & IIHonoree of Golden KeyInternational Honor SocietyRelevant Coursework:Communication For HealthProfessional & Care ofCommunities I 3.5 GPA Ranked in Top 15% of class