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Candidate's Name
Swissport Korean Airlines Customer Service AgentEMAIL AVAILABLE PHONE NUMBER AVAILABLE 1369 81ST, 1st Floor, 11228 Brooklyn ProfileProfessional Summary Versatile and results-driven Customer Service Specialist with over two decades of dynamic experience in high- volume, fast-paced environments. Demonstrated adaptability to diverse customer needs, consistently fostering trust to enhance satisfaction, address concerns, and cultivate enduring loyalty. A consummate professional known for surpassing customer service expectations, maintaining composure in high-stress scenarios, and achieving optimal outcomes.EducationPresentNew Utrecht High School, Brooklyn, NYHigh School Diploma Jun 2001EmploymentCheck-In Agent Nov 2020 - Apr 2024Austrian Airlines, Lufthansa Airlines, & Swiss Air / Hallmark Aviation Services, Queens, NYSkillfully managed passports, visas, and baggage services, consistently delivering exceptional customer service for multiple airlines.City Carrier Assistant Aug 2019 - Nov 2020United States Postal Service, Brooklyn, NYExecuted precise mail delivery operations, meticulously organized routes, and consistently provided exemplary customer service. Mail Handler Nov 2018 - Jan 2019United States Postal Service, New York, NYOperated advanced mail processing equipment, maintained precise tracking, and facilitated efficient loading of delivery trucks. Customer Service Agent / BaggageService AgentJul 2018 - Oct 2018QATAR AIRWAYS/ AIR INDIA, Queens, NYOrchestrated passenger check-ins, managed travel documentation, and consistently delivered superior customer service. Airport Customer Service Agent /Baggage Service AgentDec 2017 - Jul 2018Emirates Airlines / Hallmark Aviation, Queens, NYFacilitated seamless check-in procedures, generated itineraries, and SalvatoreDate of birthApril 11, 1983Place of birthBrooklyn New YorkDriver's licenseNew YorkGenderMaleNationalityItalian AmericanSkillsAmadeuscargo containersMS OfficeMS WindowsadaptabilityFriendly DemeanorEnergeticEnthusiasticProblem Solverproactiveresults-drivenmanaged baggage services for flights.Apprentice Iron Worker May 2017 - Nov 2017FJM FERRO INC., Brooklyn, NYAcquired comprehensive experience as an apprentice iron worker, contributing to the successful execution of various projects. Office Manager Jan 2017 - Oct 2017NYNJ Trucking, Freehold, NJOversaw the streamlined functioning of office operations for a prominent trucking company.Swimming Pool Technician / ShiftSupervisorApr 2012 - Nov 2016Clear Water Pools LLC, New Egypt, NJProvided oversight for swimming pool maintenance and installations, ensuring operational excellence.Longshoreman, Checker, Tallyman, Clerk Oct 2002 - Nov 2011 ILA Local 1 - Checkers, Newark, NJManaged cargo containers, supervised cargo placement, and handled truck driver credentialing.Korean Jul 2024 - PresentSwissport USA, JamaicaKoren Airlines Customers Service Agent.Check-In Agent, Arrivals Departure Agent Gate Agent Airlines Customer ServiceAgentCustomer Service AgentLanguagesEnglishItalianHobbiesFishingRunningPlaying Softball andBaseball