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Click here or scroll down to respond to this candidateCandidate's Name
Gardner, MA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking and helpful professional with over 10 years of combined experience as a Sales Representative, Rental Associate, Medical Assistant, Unit Coordinator and Dietary Aide. 1 year in the mental health and substance abuse field. Possess a wide range of de escalation skills, observational and able to work in a fast pace environment as well as under pressure. clerical proficiencies including record keeping, scheduling, typing, proofreading, cashiering, phone etiquette and general office administration.Skills Summary Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills Demonstrate effective professional and positive communication and interpersonal skills with customers and staff, on the phone and in person Solid computer skills, including Microsoft Office and Outlook to schedule, record, and maintain information Good verbal/written communication skills to understand and interpret instructions Able to work in a high-pressure environment independently or as part of a team Work ExperienceBehavioral Health TechnicianSunrise Detox of Millbury-Millbury, MAApril 2024 to Present Provided direct care and support to individuals with behavioral health disorders, SUD, ensuring their safety and well-being Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment Monitored and documented client behaviors, progress, and responses to interventions on a daily basis Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors Maintained a clean and organized environment conducive to therapeutic interventions and client engagement Provided emotional support and encouragement to clients during their recovery process Assisted individuals in identifying triggers for maladaptive behaviors and implementing effective coping mechanisms Conducted regular check-ins with clients to assess their well-being and identify any emerging concerns or changes in symptoms Supported crisis stabilization efforts by providing immediate assistance during episodes of acute distress or agitation Supported individuals in developing social skills through structured activities and role-playing exercises Provided crisis intervention services by assessing risk factors, developing safety plans, and connecting individuals with appropriate resources Assisted in the development and implementation of behavior management plans tailored to individual needs and treatment goals Collaborated with community organizations and resources to facilitate access to housing, employment, or other support services Incorporated evidence-based interventions into daily practice to promote positive outcomes for clients Served as an advocate for patients' needs within interdisciplinary teams meetings focused on treatment planning discussions Take Patient's Vital signs Admitting Patients and Assisting with the Discharge Process Complete Q15 and Q30 RoundsRecovery SpecialistRecovery Centers of America-Westminster, MAFebruary 2023 to March 2024Providing one-on-one support, facilitate support groups, and connect clients' different resources to help them maintain their recovery and improve their overall health and well-being. Helping them with daily needs, teaching them structure and routine.Sales AssociateNASHOBA VALLEY SKI AREA-Westford, MAOctober 2011 to October 2021Hardworking and helpful professional with over 10 years of combined experience as a Sales Representative, Rental Associate, Medical Assistant, Unit Coordinator and Dietary Aide. 1 year in the mental health and Greeted patrons as they arrived at ski area. Sold and collected admission tickets and passes from patrons. Examined tickets or passes to verify they were authentic. Received payment from patrons for tickets and rental equipment. Performed clerical duties such as answering phones, counting/ recording ticket numbers, filing information, etc. Unit SecretaryEmerson Hospital-Concord, MAMarch 2014 to January 2016Unit Coordinator/ dietary aide Worked closely with patients, family members, physicians and nurses. Reported to manager while working under direct supervision of physician. Interviewed patients and measured vital signs, weight, and height. Gave shots to patients and medication under nurses' or doctors' orders. Ordered meals while following the limitations of patients' diets. Assisted front office staff through a team approach by helping with clerical duties. EducationIN PROCESS- BA in Human ServicesSeptember 4th, 2024- CurrentMount Wachusett Community CollegeLeominster CampusCertificate in Medical AssistingThe Salter School-Tewksbury Campus - Gardner, MA2013-2014High school diplomaGoodrich High SchoolAugust 2009 to June 2011Skills Office Administration (5 years) Clerical Experience (10+ years) Medical Terminology (10+ years) Conflict management (2 years) Communication skills Leadership (8 years) Hospital experience EMR systems (10+ years) Customer service (8 years) Vital signs (10+ years) Front desk (10+ years) Cash register (10+ years) Behavioral Health (2 years) Crisis InterventionCertifications and LicensesDriver's LicenseMay 2023 to September 2027Child Abuse Prevention Protecting Minors (MA)Sep 16, 2024 |
