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Click here or scroll down to respond to this candidateCandidate's Name
P: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEMurfreesboro, TN Street Address
OverviewAs an expert with over 19 years of industry experience spanning healthcare, telecommunication and banking, my experience has cut across design, development, testing, support, control implementation, business-IT alignment and agile framework implementation. In the last 7 years as a Scrum Master, I have helped organizations in facilitating Agile practices, facilitating team collaboration and stakeholder engagement and leading cross-functional teams to deliver high-quality software products. I am Adept at removing impediments, coaching teams, and driving continuous improvement to achieve business goals. Key Technical Skills Agile Coaching, Scrum Facilitation, Sprint Planning Backlog Management, Conflict Resolution, Continuous Improvement Cross-functional Team Leadership, Process Optimization Incident Management, Root Cause Analysis, Performance Tuning System Monitoring, Application Support, Automation and Scripting Database ManagementEducationMBA, Obafemi Awolowo University Ile-Ife NigeriaB.Sc (Computer Science), University of Ibadan, Nigeria CertificationsPSM I (Professional Scrum Master) from Scrum.orgCertified Azure Fundamentals from MicrosoftCISA (Certified Information System Auditor) from ISACA ExperiencesScrum Master @ PRAVAS IT SOLUTIONS PVT LTD Apr 2020 - Present Providing guidance to both the Scrum and Kanban teams. Creating working agreements, establishing and helping the teams to achieve Sprint Goals Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives. Coordinates directly with various teams and stakeholders in order to remove obstacles, blockers and impediments thereby ensuring teams progress and efficiency. Collect and write detailed user stories and work with the team and client to identify associated tasks and acceptance criteria. Educated and coached the teams on usage of Jira & Confluence tools Collaborated with Product Owners to prioritize backlog items and ensure clarity of requirements Ensure that quality and testing are embedded throughout the development process, thus creating a shared responsibility for quality resulting in high quality product. Helping the QA team ensure that all user stories meet the Definition of Done (DoD) before being considered complete Educated business on usage of Confluence for business requirements Ensures the team remains focused on the sprint goals by shielding the team from external interruptions and scope changes Facilitates collaboration among the Scrum team members and between the team and other stakeholders (enterprise IT team, business teams, as well as other respective project team), helping to ensure effective communication and alignment. Creating an autonomous, collaborative, and high-performing environment for the success of the development team by ensuring open communication, supporting team empowerment and fostering a positive team dynamic Identifies and removes obstacles that might hinder the Operations Teams ability to support the development process. Coach and guide the Operations Team in applying Agile methodologies to improve efficiency. Coached and mentored team members on Agile principles and practices, fostering a culture of continuous improvement. Facilitates cross-functional work between the scrum team and operations team Transitioned teams from waterfall to Scrum Monitor team performance through metrics and provide insights for improvement. Create & maintain live dashboards in Jira (using advanced JQL & Filters) and Creating reports in Confluence by linking Jira and Confluence. Promote transparency and open communication within the team and with stakeholders. Act as a bridge between client and Scrum Team to oversee the vision and lifecycle of product. As a product owner, I oversee the past, present and future of products delivery, service, evolution and support. Technology Lead - Production Support Engineer @ Infosys Limited, Nashville, TN Nov 2021 May 2024 Provided 24/7 support for critical production systems, ensuring maximum uptime and reliability. Managed incident resolution and conducted root cause analysis to prevent recurrence of issues. Implemented performance tuning and optimization techniques to enhance system efficiency. Developed and maintained monitoring scripts to track system health and performance. Collaborated with development and infrastructure teams to address and resolve production issues. Documented support procedures and created knowledge base articles to streamline issue resolution. Provided technical support for enterprise-level applications, handling user inquiries and troubleshooting issues. Conducted regular system maintenance and updates to ensure optimal performance and security. Performed root cause analysis and implemented fixes for recurring issues, reducing incident frequency. Automated repetitive tasks using scripting languages, improving efficiency and reducing manual workload. Assisted in the deployment of new software releases, ensuring minimal disruption to production environments. Agile Project Manager @ PRAVAS IT SOLUTIONS PVT LTD Jan 2017 Mar 2020 Led Agile transformation initiatives, coaching teams on Scrum practices and ensuring adherence to Agile principles. Organized and facilitated Scrum events, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Assisted Product Owners with backlog refinement and prioritization, enhancing the delivery of high-quality software. Identified and resolved impediments that blocked the teams progress, ensuring timely delivery of sprint goals. Fostered a culture of continuous improvement through regular feedback and process optimization. Building a trust and safe environment where problems can be raised without fear of blame and retribution. Dealer Incentives operations Manager @Vixen Enterprises/Globacom Jun 2013 May 2016 Provided technical and administrative operations of the Incentive Management Team, Manage the daily runs of Globacoms Incentive Applications/processes, Interface with business functions within organization on incentive matters, 1dentify, justify and manage service improvement initiatives and activities, Interface with Application Engineering unit and 3rd party vendors in the procurement and development of solutions to support the business Responsible for the review of Applications support processes and procedures and thus ensuring agreed OLAs/ SLAs are maintained with internal/external stakeholders. Provide energetic leadership to execute approved recommendations Manages and provides direction for the application team in support of business operations, Designs, develops, and installs application enhancements and upgrades, Cultivates and disseminates knowledge of application-usage best practices, Provides regular and adhoc reports to management as required and Attends management meetings and chairs team meetings.List of some key projects/accomplishments: Strengthened the development lifecycle by setting up Dev and QA environments and providing direction on how to use same. Led training sessions to review best practices, performing code reviews, mentoring the team and creating/implementing a change management policy The Design and Implementation of a data warehouse for all dealer-related activities within the organization. As of my departure, a deployment of same was being done in Glomobile Benin and Glomobile Ghana. Setup/configured/managed a near real-time synchronization between Salesforce (i.e. Partner Management System), Business Associates, Service Usage and ORACLE SQL Server that is critical to business processes and delivery of dealer incentives.Corporate Applications Support Engineer @ Vixen Enterprises/Globacom Mar 2012 Jun 2013 Providing technical support for all corporate applications. Integrate the interfaces between these applications and was responsible for the daily Operations, Administration & Maintenance (OAM) support of these Applications through the provision of second-level support. Contact point with vendors on technical issues regarding these applications and was responsible for application upgrades and patches. Ensure that agreed OLAs/SLAs are maintained with internal/External customers/vendors. Assisted with the development of control and quality assurance processes and procedures and ensured compliance OSS Engineer Account Management & Billing Support @ Oct 2011 Feb 2012 Provided L2/L3 support to front office users of the prepaid billing application by ensuring application is available without compromising quality and standards, Manage all incidents as it affects downtime Perform UAT, Regression and Post-Production Test of new features Ensures seamless handshake between application and network elements Monitor and reports system performance issues, I/O management, product version control and documentation of application changes & improvement. Work with fraud/revenue assurance analysts to analyze issues within the Revenue Streams, Rapid resolution of issues identified by RA, the Fraud team and other stakeholders. Technically analyze services to identify possible revenue leakages and develop/recommend remedial solutions. Assist the revenue assurance manager in articulating controls and techniques aimed at detecting losses due to underchargingList of some key projects/accomplishments: Identified and resolved numerous technical issues related to under reporting of clients sales and subscriber usages, poor performing processes, queries and SQL configurations on our primary production server that led to over 80% decrease in delivery time and tuned up processes, thus resulting in significant performance increases in applications and user experience. This was done without increasing CPU and is still on till now, despite nearly doubling volume. Developed processes that entrenched a legacy of quality assurance and change control for all dealer incentive processes. Same has been replicated in other functional unit and has led to the establishment of a change advisory board to manage all software changes and upgrades. The quality control measures have increased partnersconfidence by over 70%OSS/Billing Engineer- Wholesale & Retail Billing @Vixen Enterprises/Globacom Jun 2005 Sep 2011 OSS/BSS integration, CDR collection, storage and analysis, rating, pricing and re-pricing of interconnect and roaming calls and telecom service provisioning. Ensuring the availability of post-paid billing systems, mediation system, and/or rating and billing functions. This involves resolving technical problems, coordinating the information system (IS) priorities within the OSS function, coordinates IS interfaces throughout company that is related to billing, mediation, mass provisioning of resources and services, resource administration. Monitoring of network processes relating to Intelligent Network operations and manage OSS/BSS interface. I Participated in the development of billing process and controls that would ensure quality and timely billing and printing of client invoices. Implement approved processes in a timely and efficient manner, Ensure KPIs are updated on a regular basis to aid billing decision making, Escalate revenue leakages to the Billing Manager for decision making and communication to the business, Provide second line support for billing to minimize the risk of revenue losses, Follow-up with support (supplier) in case of bugs and ensure that patches are tested before implementing them on the system, Oversee monthly bill run and invoice processing via a third party invoice processing system, Ensure a smooth handshake of bank-network payment interface, Ensure invoices are billed accurately for services at contracted rates and proactively address discrepancies in a timely manner, Proactively handle all internal customer requests or inquiries courteously, accurately, and expediently. List of some key projects/accomplishments: Designed and built numerous customized reporting modules for the business using Oracle SQL and Unix/Linux scripting Wrote the knowledge base that became the primary training resource for new employees. This has been replicated in other functions and has become the basis for new employee orientation. Web Application Developer @ Icecool Contracts Ltd, Lagos Nigeria Apr 2005 May 2005 Developed and maintained web applications using HTML, CSS, JavaScript, and React. Collaborated with cross-functional teams to gather and analyze requirements, ensuring successful project delivery. Optimized application performance and scalability, resulting in a 20% increase in user engagement. Developed interactive and responsive user interfaces using HTML, CSS, and JavaScript. Worked closely with UX/UI designers to create visually appealing and user-friendly web pages. Participated in Agile development processes, contributing to sprint planning and retrospectives. Applicationn Support Engineer @ Clearline Intl, Lagos Ngeria Apr 2004 Apr, 2005 Assisted in the maintenance and support of enterprise applications, ensuring smooth operation and minimal downtime. Responded to user inquiries and resolved technical issues, providing excellent customer service. Participated in incident management processes, logging and tracking issues to resolution. Conducted software installations, updates, and configurations under the supervision of senior IT staff. Documented support procedures and created user guides to assist with common issues. |
