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Click here or scroll down to respond to this candidateGaston, SC 29053 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to obtain a professional career in Customer Service.PROFESSIONALSUMMARYSKILLS Customer Support Account Management Data Entry Leadership Call Management Technical Support Inventory Management Sales ExpertiseSHIPPING AND RECEIVING COORDINATOR 01/2016 to Current Home Depot Distribution Center, West Columbia, SCLEAD STORE ASSOCIATE 02/2012 to 06/2016Walmart, Greenville, SCWORK HISTORYEnhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.Streamlined shipping processes by implementing efficient organizational systems, reducing order processing time.Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner. Processed returns and exchanges efficiently, adhering to company policies and procedures. Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.Airport High School, West Columbia, SCHigh School Diploma, 05/2003EDUCATION |
