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Click here or scroll down to respond to this candidateCandidate's Name
Liverpool, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEA motivated, resilient, and dependable professional seeking a position as Office Manager; utilizing abilities to manage & supervise personnel, keep/maintain records, and perform clerical work to ensure smooth work environment. Expertise in training staff, personnel management, setting goals, handling records, and effectively managing multiple workloads, in a high-paced environment.HighlightsResults Oriented & Takes OwnershipAttention to DetailDrive & InitiativeWork ExperienceEncore Physical TherapyOffice ManagerAugust 2020 PresentWorked side by side with the Owner to open Encore Physical Therapy in August 2020Efficient in credentialing employees and the business with all Healthcare InsurancesCreated collection timetable when it comes to delinquent accounts and refers to Collection Agency when necessaryScheduling appointmentsDaily and Monthly reconciliationConducts quarterly staff meetingsCreated/Maintained standard operating proceduresAssisted in developing marketing referral sources, marketing material and network opportunitiesResponsible for daily superbill submission, insurance claim errors/denials, bill posting and insurance authorization submission and retrievalPoint of Contact for any operational issuesEfficient in WebPT and TherabillProvide administrative support for clinical staffAnswering phonesOnondaga Physical TherapyOffice CoordinatorAugust 2017- February 2019Scheduling appointments for 5 office locations, with multiple therapists in eachResponsible for insurance verification, authorization submission and authorization retrievalCreate and maintain patient chartsWorked directly with the Physical Therapist Team Lead to ensure my office ran efficientlyEfficient in MedentMail handling and sortingHandled money and depositsDirect customer serviceAnswering phonesLiverpool Physical TherapyOffice Manager/ReceptionistJanuary 2017-August 2017Responsible for insurance verification, authorization submission and authorization retrievalAnswered a multi-line phoneScheduled appointments for 3 therapistsResponsible for maintaining monthly statsResponsible for paying company billsDirect customer serviceScanning and faxingUpdate and maintain patients electronic chartsSutherland Global Services -AT&T/DirecTVCustomer Service Representative/SalesMay 2014-September 2016High level chat-based billing support for AT&T wireless customersResponding promptly to customer inquiresUsing the in-house system to record necessary information and actions as requiredProviding up-to-date information with the companys products and servicesDirecting request and unresolved issues to other colleagues when necessaryPromoting & selling the companys products and services to customersHandling objections professionally and building rapport, to maintain a great impressionEducationUCLA CollegeAcquired Nutrition and businessAugust 2005-May 2010ReferencesTaryn BaderPHONE NUMBER AVAILABLEEncore Physical TherapyStacey LawsonPHONE NUMBER AVAILABLEOnondaga Physical TherapyTanisha ChavisPHONE NUMBER AVAILABLESutherland Global ServicesLeadershipCommunicationTeamwork |
