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Title New technical support, Help Desk Technician, Information Securi
Target Location US-PA-Lancaster
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Candidate's Name                                          MCP, CySA+, Sec+ Certified
Lancaster, PA  | Email:EMAIL AVAILABLE
SYSTEMS ENGINEER/INFORMATION SECURITY SYSTEMSSUMMARY										_______	____Highly skilled and versatile system engineer with 5years of experience in designing, implementing, and optimizing complex IT infrastructures. Proficient in analyzing system requirements, developing innovative solutions, and ensuring seamless integration of hardware and software components. Adept at troubleshooting and resolving technical issues promptly to minimize downtime and enhance system performance. Strong collaborative skills, proven in coordinating cross-functional teams and effectively communicating with stakeholders to deliver projects on time and within budget. Seeking to leverage expertise in system engineering to drive efficiency and innovation in a dynamic organizationIT professional with over 5+ years of experience in the field of information technology with sound knowledge in Network security, SIEM, KaliLinux, security tools implementation and support, penetration testing, vulnerability management, Access & Identity management, technologies, and best practices.
CORE COMPETENCIESSystem Engineering      Operating Systems: Windows Server, Unix, RHEL 6,7,&8, CentOS 6, & 7, Tanium and Windows base system.      Virtualization: VMware vSphere, Hyper-V,
      Networking: TCP/IP Configuration in Linux, DNS, DHCP, VPN, VLAN, Firewalls setup, Troubleshoots, Network connectivity, System security and monitoring, LDAP, Active Directory      Software: VMware ESXi, Hyper-V, Microsoft Office Suite, Splunk, Security Technical Implementation Guide (STIGs), Openscap      Application Server: Apache Tomcat, Nagios       Storage: SAN, NAS, RAID,
      Programming Language: Bash Script, Shell Script, AnsibleSkills      System security, monitoring, patching &Live upgrade.      Yum repository management andmaintenance.      Manage firewall on Linux 6, 7 & 8based systems.       Manage DNS server for enterpriseenvironment with change mitigation.      Create LVM, Esxi and Vcenter      Change Request Management (Pac2000,Service Now, Remedy, Jira, Rally)       Identity application, hardware/OSproblem       Create and Manage Virtual machines onEsxi and Vcenter      Knowledge AWS including IAM policies,creating E2 instances and S3bucketsupdate security group.Deployed OVF templates to ESXI host.      Apache Virtual Hosting (Vhost),      User account management, Crond jobs,system processes and containers.      Password-less SSH and Kickstartexpertise.      Monthly query run on oracle database18c (MySQL)      Syslog, Windows Server STIGs, BuildingISOs, Export VMs on ESXi,       Patching systems, networkconfigurations and networktroubleshooting.      Expertise in patching and scanningsystems.       Multifactor Authentication installation.       Log management, directorycollaboration, manage Firewall,Chronyd, NFS (Network File System),ACL (Access Control List), LDAP, andSCP, SFTP services on Red hat andCentOS based system.       Nagios system monitoring, securitychecks   Scap-Workbench expertise.      Microsoft Office expertise.
Cybersecurity/Information Security SystemsNetwork Security, SIEM, vulnerability management, VPN (Site-to- Site and remote Access), Security Frameworks (CIS version 8 Critical Security Control, NIST sp800-60, NIST sp800-37, ISO27001, ISO20000)Incident detection and response, Data Loss Prevention (DLP), Multi Factor Authentication, Active Directory
AdministrationMobile Device Management (MDM), Data Protection, Security Operations Centre (SOC),Security Awareness, Security Risk Management, Access & Identity Management (IAM), Virtualization & Cloud Security.EXPERIENCE
Eretmis Inc.Cybersecurity / Information Security               October 2023   Till date      Performed authorized vulnerability scans using Nessus, to identify and assess potential security weaknesses within the network infrastructure, configuration, and compliance issues.      Provided reports containing the results of the vulnerability scans and prioritized recommendations for the remediation of the identified issues.      Provided status reports to senior leadership related to vulnerability management metrics, key risk indicators, trending, and compliance reports.      Analyzed assessment results and threat feeds to properly react to systems vulnerabilities.      Created and maintained appropriate security policies, standards, guidelines, and documentation for responsible systems.      Reviewed and tracked mitigation action plans developed by risk owners and ensured plans are completed appropriately.      Provided guidance as needed to IT and Business partners to ensure secure implementation of processes, systems, and services.      Applied cybersecurity and privacy principles to organizational requirements relevant to confidentiality, integrity, availability, authentication, and non-repudiation.Kelloggs/Wipro.      		                            July 2023   October 2023              System/Linux Operation Admin      Responsible for ensuring the stability, integrity and efficient operation of the production infrastructure server components.      Hands-on administration of Linux/Unix systems.      Design of secure, robust, flexible and scalable systems      Design, configure and build secured systems, applying STIGs to Windows and Linux systems.      Maintain an overall vision and direction for the infrastructure      Work in a team on global networking infrastructure.      Managed patching on Red hat 7, Oracle 7, Solaris 10 servers.      Oversee the design and architecture of company s appliance-based products      Oversee change management and configuration management of the Production environments      Analyze the requirements, design, and implement an effective system monitoring solution in Zabbixand Nagios.       Assure minimum downtime and optimal planning through proactive planning and regular reviewsof the overall production environment      Develop project implementation documentation including all technical information needed for thesuccessful implementation of a project.      Ensure that all components of the infrastructure are well documented and conform to standards      Strong coordination, organization, teaming, and communication abilities      Work individually and in a group setting.      Follow instructions on various tasks including but not limited to building POAM s, Data calls, andNetwork structure.      Directs employees effectively.      Generate ISO files used for system installation with the appropriate patches.      VMware management   set-up, user account, network and data store management.      Work under pressure and time constraintsNCR Cooperation.             		              November 2020   April 2023Customer Engineer II      Provide 1st and 2nd line maintenance support for NCR and Diebold ATM s.      Provides 1st and 2nd line maintenance for Fast lane or Self-Checkout and registers.      Providing maintenance support for NCR hospitality devices like POS terminals, KDS, Bumper Bar and Aloha Software upgrade or Installation.      Providing data center and Cisco equipment support through NCR.      Provided maintenance or repaired support for Lexmark printers.      I provided support for some hospitality network and hardware issues through NCR.      I provided software installation or upgrade for ATM cores and some Desktop pc.      Took charge of software deployment for some hospitality and provided 1st and 2nd level support through phone, remote and onsite to over 1000 users.Dell thru Unisys.                     		         January 2014   October 2020System Admin/Field Technician      Support and managed the organization's computer networks, including setting up, configuring, and maintaining network hardware and software.      Provide on-site technical support to users who are experiencing issues with their computers, networks, or other IT equipment. This might involve troubleshooting hardware and software problems, repairing or replacing faulty components, and configuring devices.      Took responsibility for installing and setting up new computer systems, networks, and other IT equipment. This include installing software, configuring settings, and ensuring that everything is working properly      Supports Windows XP/7/8/10 as well as laptops and tablets in troubleshooting, repair deployment and maintenance as applications such as Microsoft Office Apps 2000/2003/2007, Office 365, Skype, etc.      Process warranty issues on Dell issued equipment      Interact directly with clients or end-users, so good communication and customer service skills are important. You should be able to explain technical concepts in a clear and understandable way and provide assistance in a friendly and professional manner.      Software and Hardware Configuration on various Dell equipment      Provides support to end users relating to hardware and software, computer applications,
      Responsible in maintaining inventory.      Uses McAfee Anti-Virus in scanning and eradicating hardware.      Tracks and logs tickets using a proprietary ticketing tool.Mobile Intention Systems.    		        October 2009   December 2013Technician / Admin Support      Conducted analysis and fixed broken phones brought for repairs.      Organized parts and components of various cell phones brands.      Scheduled the repair timetable and informed customers whenever their units are ready.      Built, repaired computers and networked computers.      Updated computer software and operating systems.      Identified and resolved various hardware and software problems.      Handled inventory of hardware.      Installed and used Anti-virus   Kaspersky to secure systems.NCR Cooperation.                                         October 2007   December 2008               PS (Professional Service) /I.T Support      Provided 1st and 2nd level support via phone, remote and onsite to 1000+ users.      Installed and configured LAN/WAN connectivity.      Identified and resolved various hardware and software problems.      Repaired and made new RJ45 cables.      Responsible in setting up wireless networks.      Utilized Active Directory in managing user accounts, user permissions, resetting passwords, etc.      Used Kaspersky Anti-Virus in scanning and eradicating hardware.
      Tracked and logged tickets using a remedy ticketing tool.      I installed operating system software like the BWAC, APTRA, CR2, and OS2 on ATM systems for in lobby, through wall and drive through.      I took part in servicing and maintenance of ATMS for banks like Ecobank, Cal bank, Barclays bank, GT Bank, ADB etc... In Africa, Ghana.      I was part of the team that configured and set parameters for Ecobank, Cal bank and Stand chart during the redenomination of the cedi, the currency of Ghana.      I configured and upgraded ATM systems in some banks in Ghana.      I worked on tally printers.      I took part in working on Auto mailer machine for some banks.      I took part in working on an iTRAN machine.      I ensured that in house Hardware and Networking systems run efficiently.EDUCATIONPenn State University                                                                                         HarrisburgCertifications: Microsoft Certified Professional (MCP), CompTIA CySA+, CompTIA Security PlusClearances
Active Public Trust, American Citizen

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