| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Washington D.C.QUALIFICATIONS SUMMARYSkilled bilingual professional offering over 20 years of experience in the hospitality industry with supervisory and quality control expertise. Excellent communication skills with the ability to thrive in a fast-paced and highly regulated environment. Through my work experiences, I have gained inventory management, cross-functional, customer service, and x-culture global collaboration skills. Seeking to apply my knowledge to obtain full-time opportunities within the customer service roles, or administrative assistant roles, also, the sales assistant roles, or the stock associate roles. CUSTOMER SERVICE: Solid interpersonal talents with passion for cultivating trust and positive relations with clients. Strong abilities in grievance resolution and experience with customers of varying nationalities and backgrounds. TEAM LEADERSHIP: Well-developed ability to provide direction, training and coaching to affect stellar performance of subordinates including team-meeting presentations with goal setting checklists and regular provision of employee feedback and follow-up. INVENTORY CONTROL: Highly organized with expertise in completing facility-wide inventory management procedures at regular intervals. QUALITY CONTROL: Finely tuned skills in accomplishing detailed and methodical quality control, ensuring flawless execution of hospitality processes and procedures. LANGUAGE FLUENCY: English, FrenchEDUCATIONAL BACKGROUNDMaster of Business in Business Administration Graduated May 2024 University of the District of Columbia, Washington, D.C. Bachelor of Science in Hospitality & Tourism Management Graduated May 2022 University of the District of Columbia, Washington, D.C. Associate of Applied Science in Hospitality Management & Tourism Graduated May 2018 University of the District of Columbia, Washington, D.C. ACHIEVEMENTS AND SKILLS Customer Service-Retail X-Culture Global Collaboration Certified Sales Inventory ManagementPROFESSIONAL EXPERIENCEIntern Housekeeping-supervisor 2020Madison by Hilton Hotel, Washington, D.C. Processed guest check outs and get them ready to be marketed. Handled daily absences and rearranged schedules to make sure all rooms are prepared and ready for guests. Inspected rooms after housekeepers completed their duties and provided them with input to make sure that the hotel standards are met.Housekeeper 2014 2020Madison by Hilton Hotel, Washington, D.C. Expertly maintained cleanliness and upheld regulatory and facility protocol compliance in the daily upkeep of 15 hotel rooms. Exemplified courtesy and professionalism for high profile and international clientele, in a fast-paced environment and often with hotel at full capacity. Identified and immediately communicated any maintenance and upkeep considerations to hotel Engineer, ensuring minimal service disruption and optimal facility presentation for customers. Successfully completed leadership and project management internship designed to provide preparation for increased responsibility and autonomy in customer-centric decision-making. Intern Laundry-supervisor 2020Madison by Hilton Hotel, Washington, D.C. Performed inventory process for all hotel linens with high attention to detail. Inspected laundry equipment for proper functioning. Evaluated supply levels daily upon opening the laundry facilities. Transferred clean linens, towels, pillowcases, napkins to other departments of the hotel. Housekeeper 2006 2012Westin Starwood Hotel, Arlington, VA Ensured and upheld safety and sanitation standards always and followed reporting procedures for any inconsistencies in facility presentation or maintenance. Increased overall customer satisfaction by providing a clean and welcoming atmosphere. Exceeded expectations by covering shifts of snowed-in staff during major storm of 2010. Earned Employee of the Month title on multiple occasions. Intern Office Manager CurrentlyRadio CW-Healthcare, Gaithersburg, Maryland My responsibilities consisted of checking and responding to the guests messages from the previous days on the office phone and email to help customers with their need. Nor were my daily responsibilities limited to making phone calls on Radio CW-Healthcare. I always received direct visitors, maintained, and coordinated appointment calendars and staffs schedule. I have created marketing materials, maintained an organized filing system, and conducted Internet research for the new customers. I always ordered the office equipment for professional needs and entered data into reports as required. I established a plan with my supervisor at the beginning of each week to determine the project we needed to focus on to improve our management. |
