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Click here or scroll down to respond to this candidateJacksonville, FL 32244 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Customer Service Representative bringing top-notch skills with POS Cashier, communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.PROFESSIONALSUMMARYSKILLS POS Systems Payment Processing Cash Handling Product Knowledge Consultative Sales Scheduling Complaint resolution Appointment Scheduling Call Management Data Entry Account updating Brand representationCUSTOMER SERVICE REPRESENTATIVE 08/2017 to 04/2018 Fanatics, Jacksonville, FLCOMCAST INBOUND SALES REPRESENTATIVE 01/2017 to 07/2017 Bernard, Jacksonville, FLMANAGER 05/2006 to 06/2012Welcome Food Store, Jacksonville, FLWORK HISTORYEnhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience. Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner. Increased sales revenue through strategic inbound calls for internet, voice, TV, mobile services and security. Cultivated strong relationships with clients, fostering loyalty and repeat business. Collaborated with team members to achieve monthly sales targets consistently. Key role in the growth and expansion of Comcast Business Services and its product offerings. Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.EDUCATION Florida State College At Jacksonville, Jacksonville, FL |
