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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEMcCordsville, IN PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummarySenior Technical LeaderA seasoned professional with a demonstrated track record in consulting, pre-sales architecture, system engineering, business development and team leadership within IT organizations and SaaS technology firms. Expert in creating and implementing processes and services that elevate business performance, boost customer value and drive revenue growth. Proven capability in building and leading high performing teams that consistently surpass customer expectations with technology solutions. Skilled in managing projects through all stages while adhering to budgets, schedules and quality delivery standards. Proficient in enterprise infrastructure, pre-sales solutions, system engineering, solution architecture, business continuity, networking infrastructure, marketing strategies, technical documentation and deployment of hardware and software solutions across diverse market verticals.Areas of ExpertiseStrategic Planning/AnalysisProgram/Project ManagementVirtualization PlatformsInformation Business ContinuityTeam Building/LeadershipProcess ImprovementsMigration ScenariosChange/Risk ManagementBudget Development/OversightProfit and Loss ResponsibilityEnterprise OperationsRegulatory ComplianceCareer ExperienceDirector of Technical Services, Scale Computing Inc, Indianapolis, IN 2022-currentManaged a team of Services Technical Engineers, Project Managers, Technical Account Managers, and multiple levels of Support/Services team members on a global scale for project installations and configuration in customer environments of the Scale Platform. Coordinated all pricing and project scoping with the sales teams, was responsible for technical validation of all customer designed solutions, along with determining all future services initiatives from initial messaging design, sku determination, pricing, service delivery and marketing launch of new services.Tripled the services revenue in the first year, with a goal of 400% growth over 2 years by working with the sales team on creating valuable service offerings and focusing on revenue as a percentage of sales opportunities.Revamped all existing services and doubled the available services offering to sales, partnering with marketing on creating campaigns for new services and sales collateral for services sales.Refined internal processes for project ticketing and service delivery for greater efficiency and team productivity in the Scale Salesforce instance.Managed all 3rd party product relationships from support escalations and customer satisfaction for the 3rd party solutions, including internal training on 3rd party software for support and delivery.Launched over 18 new service offerings and 40 service skus with a focus on Enterprise and Edge based solutions.Created a formal education and training certification program for the Scale Platform, which included a dedicated technical training department.Implement a formal partner deployment network for enabling broader onsite delivery options without additional internal Scale headcount, increasing the ability to perform onsite and custom installations.Established a quarterly cycle of regional sales communications, internal development communications and services sku/pricing audits with sales utilization and discount tracking.Founded a Future of Services group to focus on services direction through a team made up sales, support, operations, marketing and product team members to align services initiatives with product direction and customer needs.Heavily contributed to internal IT projects around Business Continuity, Learning Management Platform, and SOC2/ISO security certification.Focused heavily on team members work life balance and put processes in place to prevent the overloading of a team member to balance workloads and large projects.Successfully launched the first ever services marketing campaigns, including email communications to partners and solution white papers.Launched all new service datasheets, project plan documents, sellers guides and configurator worksheets for sales in conjunction with the marketing team.Created the Technical Account Manager role and grew the offering through sales enablement to need 3 additional TAMs in the first year.Refined the large customer Proof of Concept evaluation process with success criteria, project management oversight and POC completion documentation.Increased services margins to a GPM of >60% through proper pricing and value proposition to customers.Responsible for hiring and onboarding of new team members to the group and doubled the size of the services team. Defined a successful interview process, team interview guides and hiring guidelines to be a template throughout the organization.Regional Director of Solution Architecture, Skedulo, 2021-2022Oversaw the team of Solution Architects for North American and EMEA, as the team was responsible for all of the technical design and solution scoping for the Skedulo platform. Coordinated customer pricing and project scoping with the sales and implementation team and was responsible for technical validation of all customer designed solutions.Streamlined the services contract processes on how projects would go from solution proposal to statement of work for simpler project scoping and faster sales cycles.Created detailed project proposals and custom architectural documentation for client needs.Established business processes for raising deal services requests and how those were managed in a timeline fashion by sales and the architecture team.Focused heavily on team members work life balance and put processes in place to prevent the overloading of a team member to balance workloads and large projects.Responsible for hiring and onboarding of new team members to the group.Head of Enterprise Customer Onboarding/Consulting, TurnKey Lender 2021Oversaw all financial reporting of project pricing, scoping, and completion and additional reporting data for project requirements gathering, delivery, and execution timelines. Assisted executive team in meeting targets based on customer requests. Conferred with sales team on project scoping and pricing. Updated requirements gathering procedure and successful project research for on-schedule execution. Partnered with service team of project managers, implementation engineers, and quality assurance specialists to produce customer lending platform. Supervised 20+ staff.Collaborated with projects managers to bring 15 overdue projects back on schedule with milestones and set deliverables and introduce financial reporting tool to see engineer utilization and project pricing/P&L.Implemented SaaS project planning and tracking system for project managers resulting in accountability and completion of projects by agreed upon deadlines.Introduced the concept of a base product to be implemented, then a customization plan to add changes for each specific lending type to speed up deployment and adoptionManager of Global Professional Services, Carbonite/Open Text, Indianapolis, IN 2016-2021Led up to 16 global engineers, project managers, technical trainers, and contractors completing software projects sold for deployment by professional services team. Joined with business development team to plan growth opportunities. Liaised with professional services marketing on technical document writing and confirmation. Guided all financial reporting, pipelines, and revenue generation/recognition tasks. Secured and administered yearly personnel reviews, financial compensation planning, and bonus dispensation. Facilitated technical discussions, solution architecture, and price quoting for services projects with account sales teams. Introduced contracts and partnered with corporate legal teams to revise or employ other partner contract prototypes. Contributed to approving quotes, creating contracts, and managed team members.Achieved 99% on-time delivery of project methodology and process and 98% customer satisfaction on delivery projects.Delivered projects earning average of 35% margin in Professional Services revenue.Maintained 100% of staff throughout tenure.Initiated formal project standards and delivery methodology and completed online onboarding solution and full implementation of DRaaS solutions for customers.Increased number of professional services agreements by more than 20% through sales enablement and training.Supported GSI team and 3rd party vendors with Enterprise project scoping and delivery.Global Team Leader, Vision Solutions/Double-Take Software, Inc., Indianapolis, IN 2011-2016Directed all human resource activities for up to 16 global team members. Determined and managed $1.5M annual budgets and financial goals. Assessed, hired, and trained hundreds of consultants and partners.Solutions Advisory Consultant, Vision Solutions/Double-Take Software, Inc., Indianapolis, IN 2009-2011Designed and built customer solutions supporting pre-sales functions. Partnered with enterprise sales teams and largest customers. Designed and adjusted statements of work and other contracts.Solutions Architect, Vision Solutions/Double-Take Software, Inc., Indianapolis, IN 2006-2009Served as implementation engineering technical lead and liaison between sales and development. Focused on producing quality and consistent customer implementations.Additional achievements as: Offensive Line Coach/Assistant Track Coach for Warren Central High School; Offensive Line Coach/Assistant Track Coach for Lawrence Central High School;Prior Work Experience - Senior Implementation Engineer for Double-Take Software, Inc.; Consultant for Haverstick Consulting; Technical Systems Engineer/Senior Technician for Ina1com/Vanstar; and Assistant General Manager/Bar Manager for Buffalo Wild Wings, all in Indianapolis, INEducationBachelor of Arts in Business AdministrationMarian College, Indianapolis, INBachelor of Science Coursework in Biology, Genetics, and ArchitectureBall State University, Muncie, INTechnical SkillsScale Computing system design and deploymentHyper-V architecture, design, and deploymentNetwork design, implementation, and managementNT/2000/2003/2008/2012/2016/2019/2022 troubleshooting, performance tuning and administrationSQL database configuration, administration, consolidation, and migrationSAN design, implementation management, and performance tuningVMware ESX and vCloud architecture, design, and deploymentBusiness Continuity/Disaster recovery planning and implementationHPUX and Linux administration and configurationServer, data, and application migrationProject management, scheduling and implementationCloud technologies (Azure, AWS, Google) with Kubernetes experienceMessaging platform (Exchange and Notes) implementation and administrationCertifications/TrainingSix Sigma Green Belt, 2024Masonic Leadership and Education Courses, 2021 - 2024Courses on Leading International Teams, Remote Working, and Other Leadership Areas, Online, 2019-2024Carbonite Management Development Program, 2019Microsoft Certified Technology Specialist, 2012Comptia A+ and Security+, 2012Double-Take Certified Expert, GeoCluster Certified Professional, Double-Take Certified Professional, 2003IBM Professional Server Expert, 2002Compaq/HP Accredited Systems Engineer Windows, 2001Brocade Certified Fabric Professional, 2001Microsoft Certified Systems Engineer Windows, Clustering and Exchange, 2000Microsoft Certified Professional, 1999 |
