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Title Customer Service Mechanical Engineering
Target Location US-NY-Staten Island
Email Available with paid plan
Phone Available with paid plan
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Staten Island, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYPassionate and dedicated Engineer with experience in mechanical and civil engineering works. Possesses a strong technical and methodical aptitude with an innate ability to analyze problems and devise creative solu- tions. An effective communicator who builds positive and cohesive relationships with all levels of staff. Excel- lent problem solving and process-thinking skills. Utilizes creative and innovative approaches to achieve project goals and objectives.EDUCATION & TRAININGThe Cooper Union Albert Nerken School of Engineering New York, NY. Certification courses in Heating, Ventilation, Air-Conditioning, and Refrigeration; 2018 Building Operation, Maintenance, & Safety Regulations; Advanced AutoCAD and revit; Building Cost Estimating & Bridge, Highway, Railroad Eng.; and OSHA 30 for Construction LaGuardia Community College Queens, NYCertificate course in Customer Service Training 2017 Jawaharlal Nehru Technological University (JNTU) Hyderabad, India Bachelors Degree in Mechanical Engineering 2010*Evaluated by Globe Language Services  Equivalent to a Bachelors Degree from an accredited US Institution Government Polytechnic College Nellore, IndiaDiploma In Mechanical Engineering 2002PROFESSIONAL EXPERIENCEM. P Engineering Constructions (I) Pvt. Ltd. Mumbai, India Construction Engineer 05/2014  06/2015 Oversaw a team of subcontractors and craftspeople with various functions (i.e., Civil, Structural, Me- chanical, etc.), serving as the technical adviser and coordinating activities from project initiation through completion Leveled and surveyed site, and checked plans, drawings, and quantities for accuracy of calculations Ensured field construction activities were in conformance with project drawings, specifications, sched- ules, cost estimates, procedures, quality requirements, and safety standards Oversaw the selection and requisition of materials, made cost-effective solutions and proposals for the intended project and ensured all materials met established specifications Liaised with project consultants, subcontractors, supervisors, planners, quantity surveyors, and the gen- eral staff Liaised with the local authority to ensure compliance with local construction regulations and by-laws Oversaw project schedules and effectively organized the plant and site facilities to meet agreed-upon deadlines Implemented health and safety guidelines on the site, and completed quality control checks Prepared frequent reports on project status and resolved unexpected technical difficulties Geo Matrix Services New York, NYConstruction Engineer 01/2019  05/2019 Oversaw checks contract work on installation, repairs, and maintenance for compliance with plans and specifications Conferred with supervisors and contractors regarding the interpretation of specifications, acceptability of specific materials, and adherence to plans and safety standards Acted on appeals of contractors regarding interpretations of specifications and contract drawings, and rejections of equipment, materials, or workmanship Reviewed and audited Contractor Application for Payment forms to ensure completeness, accuracy, and ensured that all parties are inspecting to the same standard of review Reviewed all proceed orders to be issued by contract maintenance consultants when the amount is more than $50K, or over $100K for in-house staff to ensure that the scope is appropriate Provided technical guidance and training regarding mechanical installations, maintenance and repair procedures, methods, standards, government rules, and regulations and agency policies and procedures Suggested recommendations to the supervisor regarding the issuance of change orders to original speci- fications to accommodate changing field conditions or to correct specification errors or omissions Prepared change orders for approved recommendations Genex Logistics LLC Staten Island, NYExport Coordinator (Seasonal) 12/2017  02/2018 Coordinated all aspects of the export shipment process, including FCL & LCL bookings for domestic warehouses Received and processed purchase orders from customers, issued invoices, and coordinated billing Received shipping schedules from suppliers and communicated with customers, forwarders, and ware- houses to provide frequent and timely updates regarding items shipping status Placed orders to the factory in India as well as release orders from U.S. warehouses Issued documents including bill of lading, CoA, and packing lists SALES / CUSTOMER SERVICE EXPERIENCEMcDonalds Staten Island, NYCashier 08/2016  08/2017 Operated POS system, accurately handled cash and credit card transactions and issued receipts Maintained fast speed of service, especially during rush times Take order from customers and input their selections into the restaurant computer system TJ Maxx Staten Island, NYSales Associate 12/2019  06/2021 Delivered the highest level of customer service by providing information and responding to inquiries Responsible for delivering a highly satisfied customer experience demonstrated by engaging embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Broadleaf Results IncEZ PASS New YorkCustomer Service Associate 07/2021 - 07/2022 Interacts with the public, customers, and businesses in a professional manner; providing accurate information regarding Authority crossings Processes customer information and transactions using a per- sonal computer using a variety of computer applications including the Microsoft Ofce Suite, toll col- lection software, customer service center software and other applications Provides accurate information, researches customer issues, and resolves disputes in a timely manner Handles large sums of money as required and follows policies regarding change funds (banks) and de- positsAccepts and accurately processes nancial transactions including cash, checks, credit cards, and bank debit cards required for various customer transactions Completes required reportsProvides traveling directions, maps, brochures and information about local attractions to customers and Follows established safety practicesAssists the supervisory staff in training of policies/procedures, computer applications, etc.Provides excellent customer service, including handling and resolving customer complaints/problems in a courteous, professional manner

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