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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE C: PHONE NUMBER AVAILABLE Gold Hill, NC Street Address
SummaryGifted in connecting with customers to meet account needs, drive growth and build retention. Knowledgeable about Property and Casualty Insurance and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 20 years of customer service and sales experience. Skills Personal Lines-Auto Lead development Policy evaluation and adjustment knowledge Business operations Conflict mediation Leadership Customer Assistance and follow-up Group and individual instructionExperience08/2022-CurrentAuto Club Group -AAA of MichiganDearborn, MI(Remote)Fulfillment Service Specialist Insurance Retention Agent (Property and Casualty) Monitor targeted activities while identifying opportunities for points of contact and lead retention, Provide coverage counseling by reviewing and explaining policy limits, deductibles, payment options, discounts, underwriting eligibility and action required by the insured. Build and maintain agent to member relationship to maximize retention and meet productivity measures established by management in support of the agent and agency performance. Support Field Sales Agents and leadership by executing activities of remediation, updating policies, and cross-selling opportunities through inbound and outbound calls while creating additional value and enhancing member experience.11/2020-08/2022Auto Club Group-AAA of MichiganDearborn, MI(Remote)08/2019 03/2020United ServicesAutomobileAssociation (USAA)Concord, NCProperty and Casualty Insurance Agent Provide high level of customer-focused sales in a high volume, fast paced call center environment. Educate customers on insurance products and services while recognizing cross-sale opportunities. Accept payments, rewrite and reinstate insurance policies and memberships. Promote memberships, insurance and other products and services to new and existing members while servicing Michigan auto and home insurance policies and educating customers on coverages and their options.Property and Casualty Insurance Agent Engaged customers and skillfully explained coverage options to potential policyholders, answering any questions or concerns. Provided high level of service by carefully and thoroughly explaining coverages and documents. Analyzed customer needs and provided best options, upselling additional products and services. Drove client retention by increasing savings opportunities and identifying premium discounts. 06/2013 - 06/2018Acosta, IncCharlotte, NCShelf Merchandising and Marketing Specialist Creation, maintenance and analysis of planogram images for major retailers. Provide support for merchandising on assigned categories for assigned customers. Reviewed current planograms and end cap placements to properly merchandise items. Education and TrainingSalisbury, NC Some College in Associate of Arts - Rowan Cabarrus Community College CertificationsLicensed Property and Casualty Insurance Agent-Personal Lines ReferencesChristine Mainor Supervisor - Insurance Service AAA Michigan EMAIL AVAILABLEMohamed Sadek CIC Resolution Specialist II Insurance Service AAA Michigan EMAIL AVAILABLEWillie Oden Supervisor Learning Admin - Insurance Service AAA Michigan EMAIL AVAILABLE |
