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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Glenmore DrAdelphi, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Objective:I am seeking an immediate and challenging position that will utilize both my administrative and interpersonal skills. Obtaining such a position will help bring further growth to the superior customer service skills I have developed to any organization.Employment History:Henry Jackson Foundation, LLC (HJF)Uniformed Services University of the Health SciencesOffice of the Vice President of Research (VPR)Bethesda, MDDates of Employment: September 2015-PresentJob Title: Contractor, Program Support Assistant (HJF)Job Responsibilities:Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate senior level personnel.Initiate outgoing calls on behalf of the VPR leadership.Answer incoming telephone calls, determine purpose of calls, and forward calls to the appropriate personnel or department.Retrieve and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.Answer questions about organization and provide callers or guests with directions, base map and other information.Assist with updating appointment information to personal calendars.Receive, sort, and route office mail.Maintain fax machines by assisting users, with sending faxes, retrieving and routing incoming faxes.Maintain office copies and printers, ensuring that paper is available and printing meeting materials for senior staff.Route completed funding documents to principal investigators, grant specialists, and any other staff member required to review and authorize the documents.Log incoming and outgoing office correspondences.Coordinate and assist in the implementation of the VPR records management program adhering to established standards and policies.Develop and retain current guidelines, practices and procedures throughout the life cycle of an official record.Coordinate and schedule meeting rooms for the office.Perform other clerical duties as assigned, such as filing, photocopying and collating information.AGI Mission Support, Inc.National Science FoundationArlington, VADates of Employment: September 2014-August 2015Job Title: Receptionist (contractor)Job Responsibilities:Warmly greeted incoming visitors and requested documents for identification to ensure that the image on the provided ID matches the visitor.Matched the visitors name to the corresponding visitor badge.Provided registration assistance to visitors who have not been pre registered.Notified agency staff of their unregistered visitor and provide any information or policy guidance needed by the staff member in order to facilitate the registration of the visitor.Provided visitors with the appropriate directions to the event they were attending and/ or any local area information they may need or have requested.Managed badging related supplies.Concisely described the purpose and mission of the agency to visitors and provided answers to questions when asked.Answered any telephone calls that would rollover from the Call Center.Processed and submitted any building service issues reported to the reception desk to appropriate agency staff.Processed information requests received via TTY.EmpirianMarietta, GA(Relocated to Silver Spring, MD)Dates of Employment: July 2011- July 2014Job Title: ReceptionistJob Responsibilities:Answered a large volume of incoming calls and routed them to appropriate staff members.Assisted Management and all departments with all receptionist related requests.Provided prompt and courteous assistance and information to visitors and guests.Verified balance entries and financial transactions for accuracy on a daily basis.Utilized Fosse to control reservation input.Posted company checks, invoices and deposits in an efficient manner.Successfully ran audit and pre-audit reports on a nightly basis.Entered daily incomes, stats and accounting information into an Excel spreadsheet.Utilized software to compile various financial transactions.Sent and received a high volume of confidential faxes for the Accounting Department.Prepared general correspondence and all other memorandums as requested.ComcastSmyrna, GADates of Employment: January 2011- April 2014Job Title: Business Support SpecialistJob Responsibilities:Demonstrated a vast knowledge of voice, data and video telecom products and equipment.Located the source of and resolved customer billing issues.Utilized strong written and verbal communication skills with staff and customers.Researched complex billing inquiries resulting in more than $250,000 aged billing issues..Verizon AvenueHerndon, VADates of Employment: November 1998- February 2009Job Title: Billing AnalystJob Responsibilities:Managed a high level work order program with more than $250,000 orders in the queue.Researched complex issues and billing inquiries.Diligently cleared more than $250,000 in aged billing issues.Reviewed billing invoices and worked closely with customers to provide resolution.Supported more than 500 customers accounts in the Northeast Region worth more than $2 million.Coordinated with NE Regional Management Office to research complex billing inquiries.Trained and educated more than 50 colleagues in the areas of billingDemonstrated a vast technical understanding of Telecommunications productsInteracted with vendors and other department staff regarding voice, video and data issues.Provided excellent communication to staff as well as customers.Resolved issues that were assigned to me in a timely and professional manner.One Point CommunicationsLargo, MDDates of Employment: November 1998- November 1999Job Title: Customer Service RepresentativeJob Responsibilities:Directed and coordinated 50 customer accounts worth more than $500K.Acted as a liaison with the various departments to ensure customer satisfaction.Detected and cleared more than $30,000 in overdue and delinquent customer accounts.Efficiently managed customer requests, inquiries and complaints until point of resolution.Stayed informed of latest promotional packages as to relay them to customers.District Cablevision (TCI)Washington, DCDates of Employment: September 1995- November 1998Job Title: Customer Sales Service RepresentativeJob Responsibilities:Supported the overall efforts of the company to ensure customer satisfaction to DC residents.Diligently followed up with customers who had submitted a request and ensured they were met.Established an excellent rapport with all customers.Held responsibility for over 2,000 accounts to include installs, adjustments and special requests.Education and/or Formal TrainingMontgomery Community College, Silver Spring, MD (1986-1987)Calvin Coolidge Senior High School, Washington, DC (1985)References:Dr. Bruce DollAssistant Vice President for Technological Research and InnovationsUSUHS, Bethesda, MDPHONE NUMBER AVAILABLEMs. Mary Kay GibbonsAdministrative OfficerOffice of the Vice President of ResearchUSUHS, Bethesda, MDPHONE NUMBER AVAILABLE/pre> |
