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Title Customer Service Duke University
Target Location US-NC-Garner
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  EMAIL AVAILABLEPHONE NUMBER AVAILABLEGarner, NCSummaryExperienced customer service professional who has worked in many facets of the service industry. Seeking to apply my detailed oriented talents and adaptable personality to fulfill the companys needs. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to customers.Work ExperienceAdministrative Admin AssistantDuke University Hospital-Durham May 2024-PresentCoordinate with clinical units, Operation Administrators, and Central Staffing Office leadership to determine staffing needs and to assign clinical staff to appropriate assignments.Document clinical assignmentDocuments call outs, track cancellations and absences of staff into the appropriate systemsCommunicating with units/departments regarding clinical staff assignments.Communicating clinical assignments to staffCreating evening and morning bed flow reports; edit and update report.Attend bed flow meetings and provide information regarding to the appropriate leadershipEnter staff schedules into the appropriate systemsDocument patient care cases on electronically and file accordinglyDaily reconciliation of staffing assignments for all three hospitals within Duke University Health SystemVerification of data on bed flow reports with identified unit Nurse Managers and Operation Administrator.Reconciliation of payroll data, such as correct cost center codesPerform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and report or summaries House keepingDuke University Hospital  Durham NC January 2023- May 2024Performs routine cleaning of patient rooms, nurses unit and offices.Completes work assignments in a timely manner.Reports safety hazards as appropriate.Corporate with other personnel to achieve departmental objectives, maintain good employee relations and interdepartmental objectives. Ware House AssemblerImplus  Durham NC October 2022- December 2022Read SpreadsheetsPick Correct Items for orderBuild and Shape box for packingLoad and Label box for shipmentCashierDRM Thrift Store/ Warehouse - Roxboro, NC & Durham NC December 2021- January 2023Assisted 50+ daily customers with checkout, answering outstanding questions with Customer satisfaction.Counting money working at the cash register.Ordering and pushing out freight.Working in the warehouse.Crew Leader AssistantWendy's - Garner, NC. February 2017 to December 2021Supervising crew members, including cooks and servers.Training crew members on food handling and customer service.Making sure that cleanliness standards are followed, including hygiene, quality, and food safety.Scheduling shifts and making sure that all shifts are properly filled. Night AuditorCity studios - Raleigh, NC January 2013 to January 2017Responsible for handling front office reception and administration duties including greeting guests answering phones handling company inquiries and sorting and distributing mail also scheduling meetings and travel.Assign rooms to guest.Keeping records of occupied rooms and reservations. AdministrationT-Mobile - Petersburg, VA January 2007 to January 2013Customer serviceTroubleshooting T-Mobile customer issuesChanging planAnswering PhonesDispatching CallsEducationAssociates in Social WorkShaw University -Raleigh, NCJanuary 2012 to April 2015Additional SkillsExcellent customer service, and work very well with others and training others (10+ years)Restaurant ManagementOffice AdministrationManagementFood ServiceFreight ExperienceGroup TherapyDetail-OrientedCompassionateCritical Thinking

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