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Click here or scroll down to respond to this candidateCandidate's Name
Office AdministratorEMAIL AVAILABLE Louisville, KentuckySUMMARY Energetic, results-driven team player with a proactive, roll-up-your-sleeves work style and over seven years of experience in administrative support, accounts payable, financial reporting, human resources, customer service and database management. My passion is helping people and organizations exceed their goals through stellar communication, critical thinking, and time management skills. Proven track record as a researcher, administrator, and editor who fosters a positive and smooth-running work environment. Composed and consistent, I'm a troubleshooter who quickly assimilates information to meet the needs of a fluid, fast-paced environment.Proficient in Windows 11 and macOS, Google Suite, Microsoft Office, AI applications, SharePoint, Smartsheet, QuickBooks, Canva, as well as social media marketing, graphic design, editing, writing, and database management. KEYACHIEVEMENTSOffice Management: Owned internal office operations at TRC Companies, Inc., by managing accounts payable, financial reporting, employee onboarding, and promoting a positive office experience.Project Management: Coordinated broadband service projects at Charter Communications through database management and issue resolution, ensuring smooth workflow and project completion.Customer Service: Enhanced fraud resolution process at Wells Fargo Bank by applying a compassionate and rational approach to investigate and resolve complex credit card issues.EXPERIENCE PROJECT MANAGER Jan 2024 - PresentWithin Families Louisville, KYAssist in daily administration for family members and management of all financial assets.OFFICE MANAGER Jan 2024 - May 2024Ameripro Health Louisville, KYAssisted in payroll processing and employee benefits administration for offices in multiple counties.Managed vendor relationships and uniform and office supply inventory. Maintained smooth-running office and troubleshot immediate needs that arose daily. (contract ended)PROJECT COORDINATOR Apr 2023 - Jan 2024Charter Communications Louisville, KYCoordinated broadband service projects via proprietary software; interfaced with Project Managers and Designers to ensure that procurement of County and State permits followed a smooth workflow.Creatively used problem-solving skills to analyze and resolve issues that arose during the lifecycle of various projects. (transitioned to better opportunity) ADMINISTRATIVE ASSISTANT Dec 2021 - Jun 2022Affinity.co / Villages at Pacifica San Francisco, CA Managed internal office operations and front desk duties in this software company in a contract position.Served as key contact for all employees and visitors, answered phone inquiries, and reviewed financial documents for potential tenants in this property management company in this contract position. (moved to Kentucky) JMSKILLSOFFICE MANAGER Jan 2019 - Apr 2020TRC Companies, Inc. San Francisco, CAPerformed accounts payable for payment of vendor invoices and end-of-month financial reporting, as well as meeting and event scheduling for civil engineering firm.Reported to C-level executives and owned internal office operations to promote positive office experience for employees and visitors. Managed efficient operation of facilities including office supplies, kitchen maintenance, janitorial, shipping/receiving, inventory management, vendor services and IT needs, as well as organizing company events. Edited company resumes, client proposals and government energy audits for publication. (laid off due to Covid)CUSTOMER SERVICE & REMEDIATION ASSOCIATE Mar 2017 - Apr 2018 Wells Fargo Bank Concord, CAWorked in the fraud division assisting customers by researching and resolving escalated credit card issues.Provided compassionate customer service while meeting strict deadlines and investigating complex scenarios. (contract ended)EDUCATION Universit de Paul Valry, Montpellier, France Certificat De L'Excellence, DiplomeStudied Political Science, French culture and language. Georgia State University, Atlanta, GABachelor of Arts, JournalismScholarship recipient in Journalism program.LICENSES &CERTIFICATESProfessional Certification - Graphic & Web DesignClark University Technology Training Group, Woburn, MA LANGUAGES FrenchFluentTravel ArrangementsQuickBooksOffice Management Employee Onboarding Human Resources Management |
