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Click here or scroll down to respond to this candidatePROFESSIONAL EXPERIENCEAUGUST Street Address TO SEPTEMBER 2024INDOTRONIX INTERNATIONAL CORPORATION, Street Address DELL WARRANTY REPAIR ON THE ROAD, CONTRACTED TO INDOTRONIX TO UNISYS TO DELL.Warranty Dell hardware repairs on Laptop, Desktop, Servers. Parts received at FedEx Depot for route repairs. Repairs on model Alienware Laptop X17 and X 15, Inspiron 5410 1in1, Latitude laptops 3120 /3120 2in1 / Latitude PHONE NUMBER AVAILABLE,5290 2in1 notebook.OptiPlex Vostro, XPS. Training Rack and server install PowerEdge 16 series. OptiPlex All in one unit. Inspiron Desktop Series 3020 MT.AUGUST 2020 TO FEBRUARY 2021SENIOR DESKTOP TECHNICIAN, IMTAS 2100 CRYSTAL DRIVE, #750, ARLINGTON, VA 22202CONTRACTED TO FBI SITE AT 14360 NEWBROOK DRIVE CHANTILLY, VA Responsible for responding to day-to-day desktop service and repairs. Hardware: Dell 780, 790, 4050 to the board level. Printer repair on Lexmark and Hewlett Packard. Address any computer user issue that may impede production. Document and issue users RSA tokens. Diagnose user login issue then repair or forward to proper solver group. Trace and diagnose fiber optic line issues to the switch. Follow repairs and intermediate between user and other repair units. Complete and verify software installs to FBI specifications. Work major installs and upgrades for hardware and software. Work with major Dell, Hewlett Packard and other major manufacturers to ensure hardware repairs are completed. Document repairs in HP Service Manager for FBI history and reference. Completed site upgrade to Windows 10 with new PC in the given time frame. TS-SCI clearance NOVEMBER 2019 TO AUGUST 2020SENIOR DESKTOP TECHNICIAN, ECS FEDERAL SYSTEMS, 2750 PROSPERITY AVE. SUITE 600, FAIRFAX VA 22031CONTRACTED TO FBI SITE AT 14360 NEWBROOK DRIVE CHANTILLY, VA Benjamin B. Stribling44158 Paget TerraceAshburn, Virginia 20147EMAIL AVAILABLE PHONE NUMBER AVAILABLEResponsible for responding to day-to-day desktop service and repairs. Hardware: Dell 780, 790, 4050 to the board level. Printer repair on Lexmark and Hewlett Packard. Address any computer user issue that may impede production. Document and issue users RSA tokens. Diagnose user login issue then repair or forward to proper solver group. Trace and diagnose fiber optic line issues to the switch. Follow repairs and intermediate between user and other repair units. Complete and verify software installs to FBI specifications. Work major installs and upgrades for hardware and software. Work with major Dell, Hewlett Packard and other major manufacturers to ensure hardware repairs are completed. Document repairs in HP Service Manager for FBI history and reference. Completed site upgrade to Windows 10 with new PC in the given time frame. TS-SCI clearance. JANUARY 2017 TO NOVEMBER 2019SENIOR DESKTOP TECHNICIAN, ECS FEDERAL AMERICAN OPERATIONS, 1101 PENNSYLVANIA AVE. NW, SUITE 510, WASHINGTON DC 20535 CONTRACTED TO FBI MULTIPLE SITESResponsible for responding to day-to-day desktop service and repairs. Hardware: Dell PHONE NUMBER AVAILABLE to the board level. Printer repair on Lexmark and Hewlett Packard. Address any computer user issue that may impede production. Document and issue users RSA tokens. Diagnose user login issue then repair or forward to proper solver group. Trace and diagnose fiber optic line issues to the switch. Follow repairs and intermediate between user and other repair units. Complete and verify software installs to FBI specifications. Work major installs and upgrades for hardware and software projects. Work with major Dell, Hewlett Packard and other major manufacturers to ensure hardware repairs are completed. Manage desktop remote access for system verification and updating of remote computers. I wrote computer code that helped shorten the time required to perform the task. TS-SCI clearance.AUGUST 2016 TO JANUARY 2017SENIOR DESKTOP TECHNICIAN, DHA ENGINEERING SOLUTIONS, 1101 PENNSYLVANIA AVE. NW, SUITE 510, WASHINGTON DC 20535 CONTRACTED TO FBI CRYSTAL CITY SITEResponded to software and hardware repair requests to the board level on Dell 7010, 780, 470. Addressed all calls for software and hardware on 3 networks at 3 building locations supporting over 350 users. Supported the inventory team with location information on equipment. Installed multiple types of scanners. TS-SCI clearance. JULY 2005 TO AUGUST 2016DESKTOP TECHNICIAN, IMTAS INC., 2100 CRYSTAL DR., #750, ARLINGTON, VA 22202 CONTRACTED TO FBI HQWorked from TS to TS-SCI. As the Level 2 Desktop engineer responded to the Remedy Call system. Performed board level repairs on Dell equipment. Addressed issues with Win98, WinXP, Win2000. Performed intricate in-depth repairs on Hewlett Packard printers 4600, 9000, 4650. Worked Win 98 to Win 2000 upgrade. Employee of the Month July 2010. I then moved to my own site at Crystal City in 2010. I worked and grew it from 1 building to 3 supporting over 350 users. Registered Dell warranty repairs. Wrote boot disk for image installs and diagnostics. Wrote printer install that could be used via email.AUGUST 2002 TO JULY 2005FIELD ENGINEER, UNISYS CORPORATION, 8008 WESTPARK DR., MCLEAN, VA 22102 CONTRACTED TO BOOZ, ALLEN, HAMILTON SITERepair Apple, HP, IBM computers and printers. Contracted to Security and Exchange building in Washington, DC. to maintain 2 high production printers running a total 45,000+ sheets a day as well as their local printer. Built an Xcel spreadsheet that was interactive with pictures and data about the printers. Dell DCSE Master Server trained. Responded to server repairs at FBI. Worked with Webjet admin. NOVEMBER 1995 TO AUGUST 2002FIELD ENGINEER/CUSTOMER SERVICE REPRESENTATIVE, COMPUCOM SYSTEMS INC., 13100 WORLDGATE DRIVE, ROOM 1265, HERNDON VA 20171 CONTRACTED TO BOOZ, ALLEN, HAMILTON SITEResponsible for responding to large backlog of desktop and laptop repair calls. This was a challenging position because users moved and assembled their own equipment and then called us in to fix it. Worked on HP and Apple systems. Worked as a team with Level One phone support to access, diagnose and repair desktop systems.EDUCATIONDell DCSE Master Server Training, August 27, 2004. Dell server Training 2024 PowerEdge 16Toshiba Corp. Warranty Repair Training on Satellite, SatellitePro, sProtg, Tecra, 1996 Computer Electronics Technology, Computer Learning Center, 1 year study of electronics and how they apply to computers, study of computer electronics, digital circuits, software programing. Enjoy dos programing. July 1, 1993, Graduation Certificate with 3.89 GPA SKILLS RAS Token administration for FBI Windows 10 highly skilled. Network, highly skilled at resolvingcomputer to switch problems. TCP/IP Web Jet admin for printer install andmanagement Lexmark Printer repairs Trained on Windows HP Service Manager Worked in Service Now under Unisys Enjoy working with and resolving userissues. Productive and innovative Consistently improving my workenvironment procedures.ACTIVITIESTS CLEARANCE /W FBI POLY ENDED 20223MILITARY USAF 1978 -1986 HONARBLE DISCHARGE RANK E5 September 2001 to 2011, Cub Scout Pack 1158, Cub Master 2002 to 2013, Boy Scout Troop 1158, Assistant Scoutmaster Worked to help start Boy Scout troop 58 in 2012March 2020, Member of Loudoun Photography Club |
