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Candidate's Name
Quality Control SpecialistEMAIL AVAILABLE PHONE NUMBER AVAILABLE Atlanta, GAWORK EXPERIENCEIndependent Options and Equities FinancesTraderIndependent/Self-Employed5/22 - current Atlanta, GAQuality Specialst/Quality InspectorStockX02/23 - current Atlanta, GAConducted quality control audits and assessments on product to ensure operational effectiveness using company SOP Collaborated with cross-functional teams to identify and address quality issues while implementing necessary corrective actions Conducted 28,000 Fault Tree Analysis on product failures, identifying root causes which reduced product defects by 32% during the testing phasesAssistant ManagerThe Burger Bistro ATL8/22 - 1/23 Atlanta, GATracked inventory, handled customer concerns, led group meetings for conflict resolution and debriefing what the tasks were for the dayEmpowered the team to drive sales by 6% through greater personalization of the customer experience, creating sales initiatives, and building team moraleUpdated and authored new procedures in store with 100% team member buy-in and participationAwarded a 92% customer feedback score by heading customer relations, addressing customer needs, and resolving disputes Handled 100% of cash, gift cards, and refundsManaged, as lead cashier, all shift requirements and assignments, reducing no-shows by 17%Assistant ManagerATL Blu Water Seafood6/19 - 8/22 Atlanta, GACAREER OBJECTIVEA dedicated and detail-oriented qualitycontrol professional with 5 yearsexperience in inspection, leadership,effective communication, and problemsolving. Seeking an opportunity toexercise skills in data management,billing, operations, and any otherneeded skillset while contributing tothe overall success of the organization.EDUCATIONAssociate of Applied BusinessBusiness Management withHuman Resource SpecializationWest Georgia Technical CollegeJanuary 2020 - December 2022Atlanta, GASKILLSQC SOPOral CommunicationProblem ResolutionCustomer ServiceMicrosoft ExcelTime ManagementMicrosoft WordMicrosoft PowerpointMicrosoft OutlookG SuiteWritten CommunicationQuick LearnerComputer LiteracyManagementPublic SpeakingAdapted to pandemic practices, signing on with DoorDash and UberEats, maintaining 75% of revenue during April 2020 Encouraged a positive, collaborative environment for front of house workers, resulting in a 5% in staff turnover and 200+ hours per years saved in on-boarding timeGenerated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in 0 policy violations and 99% on health inspectionsAppraised equipment and kitchenware needs, ordering replacements and repairs, resulting in 0 instances of equipment malfunction during operating hoursExceeded sales targets by 11% by understanding diner preferences and recommending high-margin menu itemsProvided welcoming and prompt customer service while tending to 12 tables and turning tables within 30 minutes of customer seatingAttended to customers in waiting area, offering complimenatary appetizers to anyone waiting for more than 30 minutes Spearheaded restructuring of menu items, including the elimination of 12+ items, reducing the occurrence of diner"paradox of choice"Delivered exceptional service, earning a 4.9-star rating on Google Category manantAccountingManagement systemProcess improvementResearchReconcileAutomationRemittanceIndustry trendsDetect anomaliesFollow-up skillsData manipulationFinancial analysisSystem developmentData analysis toolsSystem enhancementsSystem developmentBusiness administrationAccuracyCollaborationThorough analysisProviding feedbackWork independentlyAttention to detailInterpersonal skillsVerbal communicationStrong analytical skillsRebateSupplierTrendsContactsContractDiscrepanciesAccounts receivableInvoicingReconcileRecord-keepingAccounts payableMicrosoft dynamicsMicrosoft office suiteBusiness administrationProfessional developmentMaintainAccurate recordsBilling processAccount receivableDiscrepanciesAccountsAccurateAbility to learn quicklyResponds to inquiriesLiftFood service experienceProject analysisClient databasesReconciliationPricingAS400 systemAccount managementAdministrative supportFood service experienceCooperativeReportsCommunicationsCash applicationLogisticsMacrosOnbasev-lookupmainframetrial balancepayment systemrecords retentiongeneral ledger systemMicrosoft applicationsGl reconciliationsAccount reconciliationsInterpersonal communicationPeachtreeLoadsLedgerContactPersonnelDeductionsunipromainframeDeadline-drivenPrioritize tasksWork independentlyAttention to detailAbility to collaborateManage multiple projectsStrong analytical skillsStrong problem-solving skillsNegotiations negotiation skillsSASSQLTableauPower biCognosBusiness intelligence softwareManagement reportingRevenue manag ementAnalytical skillsHuman resourcesData entrySpreadsheetsAnalyze dataPower pointMine dataMarketingAnalyticsAnalyticalInnovativeLeadershipPresentation skillsProblem solving skillsUniproAnalyzeReportingAnalystSourcessuppliers