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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Pine Street PHONE NUMBER AVAILABLELinden, NC Street Address EMAIL AVAILABLEQUALIFICATIONSQuality-focused and highly ethical professional with hands-on experience providing best-in-class services to customers forhigh levels of satisfaction and retention. Proven history of identifying problems and resolving queries to fulfill requirements.Adept at maintaining up-to-date knowledge of product and service offerings to deliver effective suggestions to customers.based on needs. Proficient at utilizing effective communication skills to develop and sustain long-term relationships withcustomers, internal teams, and other stakeholders. Demonstrated ability to multitask between several internal system programs.Ability to work professionally within a fast-paced environment while managing multiple priorities.Knowledgeable in all Facets of Administrative FunctionsIndependently plan and organize work to meet program objectives.Strong Collaborative and Coordination SkillsEDUCATIONCertification of Medical Billing and Coding March 2005Sanford Brown InstituteRelevant Coursework: Project Management, Project Risk Management, Management Principles in Healthcare, Fiscal Management in Healthcare Services, Labor Relations, Legal Issues in Human Resources ManagementAssociate of Science Medical Billing and Coding May 2009Colorado Technical UniversityRelevant Coursework: Medical Terminology, Anatomy and Physiology, ICD 9 and CPT Codes,Healthcare ManagementL I C E N S E SNC Life, Accident and Health - Medicare Supplement, Long-term Care-17352053 TN Accident and Health-2282880North Carolina Notary PHONE NUMBER AVAILABLERELEVANT EXPERIENCEContinuum United Call Center Solutions October 2023-Present3824 Cedar Springs RdDallas TX 75219Inbound/Outbound calls in a call center environment,Handle billing inquiries provided.Assigned and coordinated work projects, such as converting to new hardware or software.Modified, troubleshoot, tested, and corrected existing.Answer incoming inquiries, respond to customer questions and solve problems according tostandardized procedures in a courteous manner.Use product information, multiple client tools, client specific reference materials, scripting,advanced technical knowledge, customer service skills:Lead customers through documented process of fixing their software, hardware, or network problems.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.Researched, resolved and followed up on customer issues.Maintain a calm, professional demeanor when faced with high dernand, and high-volume workloads.Researched, documented and escalated cases to higher levels of support according to internal procedures.Identified opportunities to upsell product and services.Continuum United Call Center Solutions June 2022- October 20233824 Cedar Springs RdDallas TX 75219Accepts, resolves, and escalates internal and external customer concerns.Documents customer concerns and interactions according to department standards.Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.Utilizes multiple internal systems to access and research customer accounts and history.Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.Refers unresolved customer grievances to Verizon Wireless for further investigation.Provides support to Customer Relations teammates by shadowing and assisting with questions.Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.United States Postal Services July 2015-December 2021100 Village Dr.Mebane, NC 27302Delivered mail and packages to homes and businesses in various cities and rural areas via foot or by vehicle.Built and maintained professional and effective public relations with customers.Performed various activities, including gathering money for postage and delivering certified mail, money orders, and COD orders.Answered inquiries related to postal services and regulations by engaging with customers. Identified problems and resolved queries to fulfill requirements.Provided effective services to customers for high levels of satisfaction.Maintain logs to monitor delivery rates and vehicle maintenance scheduling.Obtain signatures on registered, insured, and certified mail.Communicate with dispatcher and modify route according to instructions when needed.Relevant training and/or certifications as a Mail CarrierXerox BCBS Tennessee, Raleigh, NCSales Agent2641 Sumner Blvd August 2014-July 2015Raleigh, NC 27616Sold individual and dental and vision policies by serving as a sales agent.Presented, promoted, and sold products/services to existing and prospective customers.Performed cost-benefit and needs analysis of existing and potential customers to fulfill needs and requirements.Established, developed, and sustained positive business and customer relationships.Maintained an empathetic and professional attitude toward all customers.Outcomes HealthField Reviewer13010 Morris Rd May 2013- April 2014Alpharetta, GA 30004Scanned and reviewed specific medical records by visiting physicians offices.Uploaded specific portions of medical charts, covering progress notes, diagnosis, and demographic information on a regular basis.Conducted medical record review services in an accurate and efficient manner.Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCPCS categories.Initiated, performed and documented quarterly coding audits for physicians.Performed medical record audits at numerous healthcare facilities for various insurance companies.Scanned medical records into database for review by requested entities.Additional ExperiencePt Sales Associate, Food Lion, Chapel Hill, NC Unit Secretary, Rhode Island Hospital, Providence, RI Patient Registration, Rhode Island Hospital, Providence, RI Customer Service Representative, Teletech, Enfield, CT Office assistant/Clerical, Reliable Temps, Agawam, MA Reimbursement Specialist, Fallon Healthcare System, Worcester, MA Application Support Clerk, Fallon Healthcare System, Worcester, MA Optical Clerk, Fallon Healthcare System, Worcester, MAOTHER TRAINING AND EXPOSURESProficient in Microsoft Word, Microsoft XP, Excel, Power Point, Outlook and InternetProficient with Meditech and MedisoftProficient with Web-ExchangeProficient with IDX, GE, Sales LogixProficient with ICD-9 and CPT CodingProficient with Composite Health Care System (CHCS)Health Insurance Portability and Accountability Act Training (HIPAA)Proficient with E- Centaurus and Facets |
