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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYCustomer service professional with strong ability to multi-task, prioritize, and manage time effectively. Demonstrated ability to handle high volume calls, active listening skills, and capable of resolving customer complaints in a professional manner.SKILLSKnowledgeable of Medical TerminologyCustomer Service ProfessionalSkilled with Schedule ManagementCapable of Navigating Medical RecordsWell-informed on various health care coveragesFamiliar with assisting clients with payment arrangementsEXPERIENCECenter for Disability Rights: Home Health Aide - Rochester, NY 2015-CurrentPerform light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.Assist with all activities of daily living, such as bathing and dressing.Accompany client to medical appointments and shoppingMaximus: Customer Service Representative - Rochester, NY 2016-2019Answered all consumer questions regarding insurance eligibility and coverage.Assisted callers with issues and concerns regarding their health care coverage.Provided information on health insurance options and assisted with health care application.Ensured all consumer data was entered into system accurately and in a timely manner.Friendly check Services: Assistant Manager - Fayetteville, NC 2011-2015Handled customer calls to assist in resolving of issues, problem solving and responding to inquiries.Provided support and oversight to customer service teams to ensure smooth service delivery.Performed daily audit of consumer records and safe contents.Responsible for opening/closing of daily operations.paterson community health services: Administrative Assistant - Paterson, NJ 2009-2011Responsible for managing physicians schedules.Maintained/updated patients records.Verified accounts funds and performed accounts receivable responsibilities.EDUCATION AND TRAININGMedical Insurance Billing and Coding Certification 8/2006Center for Employment Training: Durham, NCHigh School equivelencyCenter for Employment Training: Durham, NC