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Candidate's Name
Memphis, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo acquire a position that utilizes my wide range of skills to help achieve company goals and objectives.Willing to relocate: AnywhereWork ExperienceLicensed Massage TherapistMichael Johnson Performance - McKinney, TXJanuary 2021 to April 2021Provided Deep Tissue and Sports Massage for the NFL Combine athletes. Aided Physical Therapists in developing plans for restoring muscle function and pain relief. Massage TherapistMassage Envy - Memphis, TNMarch 2018 to December 2019Provide therapeutic Swedish, Deep tissue and Sports Massage. Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.Administer therapy treatments to patients using hands or physical treatment aids. Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful.Interview patients to gather medical information.Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion. Provide clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises. Massage Therapist/Customer CareMemphis health/Wellness - Memphis, TNMay 2016 to March 2018Client intake SpecialistUpdated accountsAssisted w/data managementProvided Swedish, Deep tissue and sports MassageDISPATCHERPRODRIVERS LLCJune 2014 to November 2015Dispatch drivers to designated routes. Document changes in scheduled routes. Serve as liaison between field drivers and office administration.CUSTOMER CARE REPCoreLogicOctober 2013 to March 2014Provide excellent customer service to incoming callers. Process customer requests for new service, disconnect, upgrade, etc.LOAN PROCESSORNATIONSTAR MORTGAGESeptember 2012 to October 2013Process loan payments and associated documents. Calculate and audit interest rates, principal, closing costs, etc. General customer svc.CSR/SALES REPUNITED HEALTHCAREAugust 2009 to April 2011Calculate premiums and process payments. Provide excellent customer experience. EducationHigh school or equivalent in Massage TherapyConcorde Career College-Memphis - Memphis, TNDecember 2014 to October 2015Skills proactive (10+ years) punctual (10+ years) SELF MOTIVATED (10+ years) Time management (10+ years) CSR (10+ years) Call Center (10+ years) Customer Care (10+ years) Customer Service (10+ years) Deep Tissue Microsoft Office Microsoft Word Receptionist Swedish Massage training fast learner CPR Inventory Outlook Administrative Experience Office Experience Physiology Knowledge Anatomy Knowledge Recruiting Computer literacy Front desk English Intake Facilities management Typing Fair Housing regulations Microsoft Excel Infusion Payroll TeachingCertifications and LicensesMassage TherapyFebruary 2016 to PresentLicensed Massage TherapistDriver's LicenseAssessmentsDispatcher/Customer Service  Highly ProficientJuly 2019Applying customer service skills in a call center setting. Full results: Highly ProficientPersonality: Hard-Working  Highly ProficientJuly 2019Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.Full results: Highly ProficientReal Estate  ExpertJuly 2019Measures a candidate's ability to match listings with specifications and identify errors on marketing materials.Full results: ExpertCustomer Focus & Orientation  Highly ProficientJuly 2019Responding to customer situations with sensitivity. Full results: Highly ProficientReceptionist  Highly ProficientJuly 2019Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly ProficientReliability  ExpertJuly 2019Tendency to be dependable and come to workFull results: ExpertLeasing Sales  ProficientJuly 2019Addressing prospective tenants' needs and applying fair housing laws. Full results: ProficientCustomer Focus & Orientation  Highly ProficientMay 2019Responding to customer situations with sensitivity. Full results: Highly ProficientAttention to Detail  ExpertDecember 2019Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: ExpertCustomer Focus & Orientation  Highly ProficientApril 2020Responding to customer situations with sensitivity Full results: Highly ProficientWarehouse Associate  Highly ProficientApril 2020Assesses the tendencies that are important for success in warehouse roles Full results: Highly ProficientAdministrative Support  Highly ProficientMarch 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly ProficientCustomer Service  ProficientApril 2020Identifying and resolving common customer issuesFull results: ProficientPhone Screen  ExpertMarch 2020Allows candidates to provide verbal responses to pre-selected questions about their background and past experiences.Full results: ExpertCall Center Customer Service  Highly ProficientMarch 2020Applying customer service skills in a call center setting. Full results: Highly ProficientReceptionist  Highly ProficientFebruary 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly ProficientCognitive Ability  ExpertFebruary 2020Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: ExpertEarly Childhood Development  ProficientSeptember 2019Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.Full results: ProficientSales: Influence & Negotiation  ExpertApril 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ExpertBasic Computer Skills: PC  FamiliarMarch 2020Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLSTime management, active listening, and proactive; punctual and good overall judgement.