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Click here or scroll down to respond to this candidateCandidate's Name
Louisville, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy objective is to continue my growth and expand my knowledge in the customer service field. To be an asset to the hiring company as I have a strong background in customer services. Willing to relocate to: Anywhere in the USAAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeWaste Managment-Phoenix, AZApril 2024 to Present Take incoming as well as Outbound calls Using Salesforce and Genesys systems. Assist customers with account setup. Assist customers resuming and canceling accounts. Take payments. Answer any questions about invoice. Place in tickets for various reasons including missed pickups and delayed service. Email dispatch using Microsoft Outlook. Process payments Assistance with understanding the customers invoice Customer Service RepresentativeUpgrade-Phoenix, AZAugust 2023 to Present Takes inbound calls for applications, questions, concerns and technical issues. Make outbound calls to assist applicants with completing apps. Assist applicants fill out applications for products offered through upgrade. Data entry. Follow company and legal procedures to ensure the applicant PII is safe. Preform technical trouble shooting for applicants to retrieve access (resetting email, escalating issues to correct department). Transfer when necessary to appropriate departments to further assist customers. Participate in team functions as a planner to ensure our customer service. representatives have all the tools need to provide excellent customer service. Assist new customer service representatives by performing side by sides where they can observe and participate in learning the system and hands on process. Utilize our Company's knowledge base system to ensure accurate information is given about our products and services.CosmetologistBEAUTIFUL KREYATIONS-USAFebruary 2015 to Present Provide my clients with many different services: Color, perms, relaxers, cuts, roller sets, etc.. Provide my clients with advice on hair and nail care.. Proficient in lock and extensionsCustomer Service AssociateCigna Insurance Companies-Phoenix, AZNovember 2020 to June 2023 Receive inbound calls from HCP and Pharmacys. Develop prior authorizations for members in regards to medications Follow HIPPA guidelines. Assist Customers with online submission of Prior authorizations. Maintain excellent customer service for the providers and representatives. Keep up to date with articles in relation to process of Prior authorizations guidelines. Dispatcher/Customer ServiceCMS-Phoenix, AZJune 2019 to January 2020 Route and reroute transportation to clinic for patients as well as return Maintained records for trips performed by drivers Outbound calls to patients and drivers to insure timely pick-up and drop off. Followed Hippa guidelines Maintained superior customer service at all times. Collection AgentConstar Financial Services-Phoenix, AZMarch 2019 to June 2019 I assist account holders with acct information as well as process payments. I provide customer service and answer any questions pertaining to collections. I've received multiple kudo calls for exceptional customer service.. Assistant ManagerTarget-Bloomfield Hills, MISeptember 2018 to February 2019 I was responsible for the front end. Managed the cashiers as well as customer service employees. Counted down all the registers in the store at the end of the night. I have strong cash handling skills. Assisted customers and employees with anything they may have needed. Handled complaints and resolved issues as part of my position. Executive AssistantMITCHELL CONTRACTOR INC-Garden City, MIDecember 2012 to September 2017 My duties included receiving incoming calls. Scheduling appointments, resolving customers complaints. Keeping files up to date. Inputting customers data into the system. Ran errands for upper management. Maintained files for all employees and payroll via QuickBooks. Waitress/BartenderSNOOKER POOL AND PUB-Livonia, MIJanuary 2012 to September 2012 Received orders from customers for food and beverages. Served the food and beverages to customers. Cleaned and restocked tables between customers. Checked in guess to be seated at the front desk. Provided assistance to customers regarding reserving pool tables. Provided my customers with excellent customer service and all of their Snooker needs.. EducationDiploma in CosmetologyRemington College - Baton Rouge, LAJanuary 2013 to November 2014Skills Call Center (Less than 1 year) Customer Support QuickBook (10+ years) Word Customer Care (10+years) Customer Service (10+ years) Cash Handling (10+ years) PowerPoint Excel CSR HIPAA Medical Records Customer service Typing (10+ years) Telecommunication Technical support Clerical experience Windows Software troubleshooting Medical terminology Medical records Cash handling HIPAA Cold calling Banking Cash register Childcare Restaurant experience Financial services Cooking Office management ICD-10 Customer relationship management Google Docs (10+ years) Inside sales Personal assistant experience Bartending QuickBooks (10+ years)AssessmentsFood service: Customer situations ProficientJuly 2023Identifying and addressing customer needs in a food service setting Full results: ProficientMedical receptionist skills ProficientJune 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Reliability ProficientJuly 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAttention to detail ProficientJuly 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer focus & orientation ProficientJune 2023Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientJune 2023Identifying and resolving common customer issuesFull results: ProficientCall center customer service ProficientJune 2023Demonstrating customer service skills in a call center setting Full results: ProficientRecruiting ProficientJuly 2023Managing the candidate sourcing and selection process Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
