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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Customer Service. Enthusiastic and customer focused individual seeking a customer service position where I can learn new skills and grow with the organizationSummary of Qualifications:Over 10 years experience in customer service, medical billing, collections, and fundraisingExcellent customer service experience; strong listening and problem resolution skillsCall center experience in medical billing, financial responsibility, collections, and fundraising.Outstanding interpersonal compliance and organizational skills.Proficient with Microsoft Word and ExcelAccurate data entry and bookkeeping practicesEffectively utilized time management trainingProfessional HighlightsGateway Communications Portland, OR 08/2019-08/2024Professional FundraiserInbound call center soliciting donations for local and international charities of former and new donorsSuccessful solicitation of $780,000 in donations during five years of employmentAdvocate for polices to ensure no violation of fundraising protocols for individual charitiesTrained new hires on proper fundamentals of fundraisingPerformed daily accurate data entry and bookkeeping for tracking purposesSolicitated one-time and monthly types of donationsStrived to maintain daily metrics of departmental goalsAdept at providing excellent communication to interact with local and international charitiesConducted brief political opinion surveys during campaign electionsChange Health Care Portland, OR 07/2013-10/2018Medical Billing and Collections RepresentativeImproved average call handle time by 38% in two-month time frameDetailed accurate data entry of patient demographicsSkilled at providing compassionate and positive attitude to resolve difficult situationsProcessed payments on current and delinquent accountsReported payment to collections agenciesEducated financial aid options; Set up budget plan agreementsProduced large volume of daily bulk mail of claims, refunds and in-house correspondenceEducation:AA Degree West Valley Community College Saratoga, CACertifications and Training:Health Insurance Portability and Accountability Act (HIPAA) CertificateMedical Terminology ICD9 and ICD10 codingFair Debt and Collections Practice Act (FDCPA) CertificateFundamentals of Fundraising |
