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Street Address Cell PHONE NUMBER AVAILABLE, Home PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducation History. Certify Microsoft 365 user Graduate of WorkForce Development Institute, Bronx NY Certified Medical Biller 07/98-01/2000 Marist College NY, 33 Credits towards Associates Degree. 06/1992-01/1995Skills Excellent Communicative, Organizational, and Interpersonal skills. Knowledge of Windows 3.1, 95 and WordPerfect. Medical Manager, IDX, CERNER, EAGLE, EPIC, PASSPORT, SLIM CD, PATIENT WORKS, CLIENTELL, ONBASE, PAR8O, EMR and billing programs Bilingual Spanish and English Ability to work well independently and as part of a team. Ability to learn new procedures quickly.Employment HistoryMontefiore Hospital 07/22-PresentBilling Representative. Greet patients as soon as they enter the facility Scheduling appointments to meet doctors goals Answer and transfer all incoming calls Confirm current address, phone number and insurance information of each patient Confirm and coordinate chemo orders Obtain referral for patients if necessary Collect co-payment and enter chargesLincoln Hospital 05/21-Oct2021Front Desk Registration. Greet patients as soon as they enter the facility Scheduling appointments to meet doctors goals Answer and transfer all incoming calls Confirm current address, phone number and insurance information of each patient Confirm and coordinate chemo orders Obtain referral for patients if necessary Collect co-payment and enter chargesMount Sinai Hospital (RTC), Manhattan NY 9/08-July/2020Lead Scheduling Coordinator Patient management for effective and productive scheduling, and growth of business. Oversee a staff of 10 Greet patients as soon as they enter the facility Scheduling appointments to meet doctors goals Answer and transfer all incoming calls Confirm current address, phone number and insurance information of each patient Confirm and coordinate chemo orders Obtain referral for patients if necessary Collect co-payment and enter chargesSound View Health Center, Bronx NY 07/2001-08/2008Front Desk Receptionist Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures. Compiled and recorded medical charts, reports and correspondence, using typewriter and word processor. Answered telephone and scheduled appointments. Trained and managed a staff of 15, supervised employees, scheduled work hours, resolved conflicts, determined salaries. And achieved significant improvements in their productivity. Structured and maintained a perfectly organized medical facility to provide the best quality service possible.CableVision of New York City, Bronx NY 03/1995-12/1997Customer Relations Coordinator Revised and upgraded customer's accounts to meet their specific personal and business needs. Entered and recorded sales using the department computer system. Evaluated and resolved customer complaints on service and damage items. Notified customers when service was completed and accepted payments. Approved customer's checks and provided check cashing service according to exchange policy. Resolved customer complaints and requests for refunds, exchanges and adjustments.International Audio Text, New York NY 1992- Mar/1995Manager Coordinated front-office activities. Resolved problems arising from guests' complaints, reservation and room assignment activities and unusual requests and inquiries. Assigned duties and shifts to workers and observed performance to ensure adherence to hotel policies and established operating procedures. Greeted important guests. Arranged for private telephone lines and other special services.References: Available upon request |