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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Green Oaks, IL EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SENIOR DIRECTOR IT OPERATIONSSTRATEGIC PROFILEGlobal Senior IT Leader with an excellent career as Transformative Technology Manager, Early Adopter, Solution Champion, Process Expert, Team Builder and Change Agent in world-class market spaces. Highly skilled in managing technical support, multi-project oversight, enterprise planning, SLA compliance and organizational streamlining. Widely recognized by top executives, industry peers and thought leaders for deep expertise in complex program launch, contract negotiations, sourcing, data analytics, process improvements, workforce planning and productivity savings.Extensive background in infrastructure design, system administration, sustainment and productivity improvements in diverse industry sectors Wipro Technologies, Kellogg and Kraft Foods; fully accountable for budgeting, cost reductions and multi-vendor management.Proficient in collaborating with internal partners, IT business units, key decision-makers, consultants, contractors and cross-discipline resources in planning and executing compelling technical development and structural initiatives.Results-oriented formation and delivery of call center operations, best practices, business continuity plans, multi-vendor management, accurate executive reports and continuous improvements.Timely prioritization and completion of major IT projects, outsourcing strategies, resource allocation and process innovation in full compliance with company goals and industry requirements.Self-motivated to achieve maximum bottom-line performance, ensure positive vendor relations, provide optimal services, streamline complex operations and meet aggressive growth objectives. CORE COMPETENCIESIT Operations System Administration Infrastructure Design System Networking Service Level Agreement (SLA) Strategic Planning Cost Controls Productivity Savings Multisite Operations Best Practices Outsourcing Talent Recruiting Multi-Vendor Relations Project Expediting Sourcing Strategies Resource Allocation Requirements Gathering Work Scope Definition Operational Streamlining C-Suite Presentations KPI Dashboards Data Analytics System Configurations Internal Controls Contract Negotiations Capital/Expense Budgets Process Improvements Business Dynamics Solution Delivery Global Transformation International Business EMPLOYMENT & ACCOMPLISHMENTSMIDWEST SOLUTIONS, ANTIOCH, IL (2024-Present)Sales Executive / Project ManagerCurrently oversee all aspects of direct sales and product support for residential solar power systems in a regional territory through product demonstrations, customized sales, account acquisition and ongoing customer service. Effectively handle job estimating, system design, pricing structures, platform installation and post-setup assistance.Focus on driving new sales and delivering high-tech solutions to dramatically reduce monthly electric costs for consumer homeowners in the Chicagoland area.SUN RUN, WHEELING, IL (2022-2024)Sales ExecutiveManaged direct sales and support of residential solar power systems to homeowners across Chicagoland territory through solution selling, product demonstration, account acquisition and customer service. Coordinated job estimating, system design, pricing, installation and post-setup support.Built, maximized and expanded robust sales network through proactive lead prospecting and business referrals. Interim work break organizing and providing home healthcare to parents, 2016-2022 PAGE 2 of 3WIPRO TECHNOLOGIES, CHICAGO, IL (2016)Director Voice and Data InfrastructureManaged 36 IT professionals in all daily operations for global voice, data and security infrastructure for large pharma manufacturer. Met IT connectivity requirements, established strategic direction and apply industry innovations. Ensured strong vendor relationships and guided continuous improvement, stewardship meetings and SLA compliance.Transitioned support of voice and data infrastructure, as well as knowledge transfer, from clients internal support staff to Wipro IT professionals.Achieved client satisfaction level of 85% or above in close partnership with clients leadership team, maintaining peak operational excellence with standard, repeatable ITIL-based processes.Met all SLAs and business requirements in maintaining 24/7 global infrastructure, surpassing 99% goal with dashboard to track KPI metrics.KELLOGG COMPANY, OAK BROOK, IL (2011-2015)Senior Manager Network Infrastructure Operations Supervised eight staff, 35 onshore/offshore resources and $1.2M budget in daily operations for the North American LAN, WAN, wireless, voice and video conferencing infrastructure, focusing on ensuring optimal connectivity and accessibility for strategic decision-making. Owned ITIL service support processes in compliance with approved policies, procedures and standards. Remediated all identified issues via internal/external audits within specific timeframes. Key participant in overall RFP function and statements of work for outsourcing network maintenance; also performed due diligence and knowledge transfer. Tracked and analyzed service levels and end user performance.Implemented low-cost AT&T Anira backup links at all company facilities nationwide, decreasing overall network budget by 10% and increasing availability by 95%.Created critical partnership with Information Security team to assist in proactively identifying potential threats, cyber- attacks and Denial of Service attacks, resulting in robust, secure computing environment.Took initiative to design and deploy new innovative solution that resolved catastrophic sprinkler system failure with reusable network in a box as stand-alone backup link for easy setup in emergency situations. KRAFT FOODS, INC., NORTHFIELD, IL (1994-2010)Associate Director Mobility, 2008-2010Oversaw ten-person team in developing and implementing global mobility strategies and cutting-edge technologies to maximize competitive advantage and facilitate critical decision-making. Continued to build on success in helping business units achieve better efficiencies and accessibility worldwide. Mentored, trained and coached top performers in processes, solution delivery and change management.Deployed strategy to retire all legacy mobility platforms, while streamlining smart device provisioning and support with new stipend model across North America, saving $1.3M.Key contributor to building more productive workplace environment, including self-service portal for employees; also simplified end user access options from remote locations.Introduced PC-based solution for outbound calling for all Northshore employees, resulting in setup of new state-of-the- art wireless workspace at companys global HQ facility. Senior Manager / Global End User Computing Tower Lead, 2006-2008 Directed ten employees, 40+ contractors and $66M global EUC budget in efficiently ensuring high-performing computing environment, evaluating service provider and rapidly solving problems in close liaison with strategic sourcing partner. Negotiated disputes with vendor and retained organization, while facilitating EUC contractual changes for new services. Actively monitored EUC environment and anticipated changing business conditions and market trends.Collaborated with IT Executive team and top decision-makers in identifying, acquiring and deploying cost-effective end user technology solutions for all business units worldwide.Successfully transitioned key Kraft employees to service provider and ensured proper knowledge transfer and service delivery; also audited and reviewed EUC service desk to maintain compliance with SOWs and sourced solution.Tracked all transformational projects and led negotiations for all new services and pricing for existing offerings. Manager Network and EUC Lead for Core RFP Team, 2005-2006 Promoted to lead five staff in developing seven-year global IT outsourcing contract, worth $1.7B after contributing to overall RFP with defined customer requirements for all aspects of the EUC and network environment. Prepared technical statements of work, policies, procedures and related training platform for EUC and network tower. PAGE 3 of 3Organized and presented recommendations to executive sponsors for final outsourcing decision after analyzing supplier responses, conducting proposal scoring and negotiating with vendors.Specially selected to participate in the prestigious 18-month Kraft Leadership development program.Convinced top management to accept vendor solution that provided more robust retained-staff and delivery models. Manager Remote Network Services, 2002-2005Directed six employees in developing and implementing forward-focus technologies to achieve greater infrastructure and mobile capabilities, facilitate new remote access systems with GEIS and AT&T and maximize business value with 24/7 Citrix environment. Leveraged key Citrix technologies to deploy Kraft applications without need for more network bandwidth and increasing rollout speed.Directed team that rolled out Blackberry devices to 1,500 North American senior executives recognized as first mobile email solution for Kraft.Dramatically reduced costs and streamlined support after enabling offshore access for corporate application design and support work via SSL/Citrix solution.Smoothly retired multiple legacy remote dialer solutions and launched single North American VPN solution to reduce costs by $800K annually after legacy dial retired.Manager Call Management Center, 1999-2002Coordinated thirteen professionals and $3.5M budget in handling all Center operations, ensuring business continuity and 24/7 client support. Focused on quickly resolving IS-related issues, outages, SLA compliance, root cause analysis and cost/ quality balance. Executed formal training programs, orientation planning and customer satisfaction solutions.Administered HR/Staffing plan for thirteen employees and 24 Consultants, encompassing career development, reward/ incentive programs, talent retention and agent utilization balance.Facilitated all Center communications, including marketing strategy, client interaction, data analytics and integration of process feedback.Manager Sales Help Desk, 1996-1999Oversaw this 19-person unit with $1.5M budget in providing intensive support to the Field Sales organization. Created, negotiated and applied SLAs with external/internal developers, vendors and service providers.Instituted and maintained continuous training platform for unit staff; also established process for data analysis and reporting to upper management.Personally mentored and coached one Kraft employee and 18 consultants; also conducted appraisal reviews and established performance goals.PREVIOUS EXPERIENCEEmployed in different leadership roles, including Regional Sales Technology Specialist and Business Consultant, at Kraft Foods in Northfield, IL.Served as Senior Resource for Help Desk team, designing, implementing and configurating 1,500+ laptops and desktops for field sales unit; also trained and oriented field RSTSs in both HQ and field settings.Gained expertise in resolving various hardware/software, LAN, mainframe, AS/400, communications and vendor issues at both HQ and remote field sales locations.EDUCATIONBS Social Studies/Education, THE CITADEL, Charleston, SC- Graduated with Honors.PROFESSIONAL TRAINING & ACTIVITIESITIL Foundation Certificate in IT Service Management.Proficient in MS Office Suite, MS Active Directory, MS Server, MS Windows, MS Azure, MPLS network, Remedy, Service Center, Solar Winds and related applications.Regular Volunteer with Feed My Starving Children, The On Your Feet Foundation and Green Oaks Road Committee; also Board Member, Tantara Home Owners Association. |
