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Click here or scroll down to respond to this candidateCandidate's Name
Indianapolis, Indiana Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEWWW: Bold ProfileSummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.SkillsCall Center ManagementEscalation HandlingSales PromotionTraining and mentoringCall MonitoringComplaint resolutionExperienceCUSTOMER SERVICE MANAGER 06/2018 - 12/2018Walmart - Avon, IndianaReturned phone messages and emails within 24 hours and responded to complaints before issues escalated Provided outstanding customer service to new and long lasting customers by attending closely to concerns and developing solutions.Supported in operational improvements and resolution of problems to deliver top-notch customer service Mentored other educators by delivering insight, positive feedback and constructive criticism. Warmly greeted patrons upon entrance to store and offered assistance with finding needed items Scanned and bagged items and operated cash register to check out store patrons Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Created eye-catching merchandise displays to entice customers into store Identified appropriate solutions to minimize issues and quickly solve problems Followed district protocols in handling and resolving disciplinary issues. Processed payments and returned receipts, cash, coin and payment cards to customers Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin SHIFT MANAGER 05/2017 - 06/2018Speedway Gas Station - Plainfield, IndianaRan daily reports to assess performance and make proactive adjustments Supervised and trained customer service team members to provide exceptional service, driving retention and satisfactionRecruited, hired and trained new employees, including monitoring and review of individual performance Handled over $4,000 in funds each day in fast-paced environment. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situationsCompleted thorough opening, closing and shift change functions to maintain operational standards each day Directed schedule of weekly projects and anticipated timelines for milestones and completion dates Managed day-to-day operations, including supervision and assignment delegation for 6-member team RECEPTIONIST 05/2001 - 04/2002Bestway Construction - Indianapolis, INProvided information to callers and drafted office emails. Answered calls to help customers.Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedulesResponded to customer concerns and issuesDirected clients to appropriate personnel to address concerns, resolve complaints or answer account-related questionsGreeted customers, answered general questions and directed to appropriate locations. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties Oversaw office inventory by restocking supplies and submitting purchase orders for new products Greeted visitors, assessed needs and directed to appropriate personnel. Met incoming customers with professional approach and provided friendly, knowledgeable assistance STORE MANAGER 10/2019 - CurrentNorthern Tool + Equipment - Indianapolis, INIn charge of twelve employeesMake sure tasks are completed in a timely mannerCounting of safe dailyCalling in change orderOrdering store supplies.Helping customers with questions and complaints in a calm friendly manner Make schedule for personnel weeklyApprove time sheetsAnswering emails and phone calls in a 24 hr period of time Greeted customersTrained employees on new proceduresMade sure the store opened on time and ready for the day Gave corrective actions when necessary..ie attendance not meeting performance requirements. Emailing and communicating with corporateMonthly resetsWeekly ADSEducation and TrainingTri Central Jr/Sr High School - Sharpsville, IN High School Diploma 05/1994 |
