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Click here or scroll down to respond to this candidateCandidate's Name
Fishers, IN. Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEAdministrative ProfessionalHighly motivated administrative professional with Street Address + years of leadership in mortgage, restaurant, call center, retail, real estate, social services, and academic environments; work collaboratively/independently with little oversight and thrive under pressure.Managed operations/facilities with daily sales as much as $Street Address ,000+, teams as large as 30, and rents up to $50,000/month.Trained/developed staff in various disciplines; built relationships and communicated with/influenced diverse stakeholders.Established record of handling multiple priorities on time/budget, streamlining operations to increase productivity, breaking complex projects into manageable steps, and reprioritizing goals in fast-paced environments.Developed expertise in research/analysis, administrative policy/procedure, and organizational problem solving.Earned graduate certificate in public administration from largest public policy/environmental studies school in U.S. with focus on budget/finance, data analysis, HR/public management, and statistics.PROFESSIONAL EXPERIENCE1st Signature Lending, Indianapolis, IN August 2020 to present Full-service mortgage lender and industry leader in CTPx1 MortgagesMORTGAGE LOAN ORIGINATOR NMLS #: 2109115Originate VA, FHA, USDA, and Conventional Mortgage loans with the industry leader in one-time close Construction to Permanent Loans (CTPx1). Successfully navigate the careful balance of relationships between builder, borrower, and realtor while championing loans through the entire process from original communication, document collection and auditing, disclosures, submissions, processing, underwriting, to closing.Promoted to Loan Originator within 6 months of employment and Selected for Beta experiment by Top Producing Loan Originator.Received companywide recognition for positive customer reviews.Received Awards. Day and Night Award. Top Loan Team 2021, 2022, and 2023.Prominent in Credit Report Analysis, Disclosures, Income Analysis, Borrower Documents, and Loan Analysis.Cunningham Restaurant Group, Indianapolis, IN, November 2019 to January 2021 High-end, full-service restaurantHOSTHost, assisted servers, and bus staff for restaurant seating 400+, with daily sales of $6,000-$10,000, special event/ holiday sales of $20,000+, and tables that turn at least 3x/shift. Assist FOH staff to pre-plan for parties of 5-100 and perform continuous dining room/server checks to assess readiness for incoming guests. Serve as single host during periods of high volume, generating $20,000+ sales.Optimized staff/guest satisfaction by using innate leadership and organizational skills to balance server load and maximize number of guests served.Received verbal recognition from managers, servers, and bus staff for work ethic and fairness.Alacrity Solutions, Fishers, IN, March 2020 to May 2020 National TPA, Workmans Compensation/Auto, Property & LiabilityLEAD, CALL CENTERLeveraged past call center experience to assist in managing/training 30 staff for ad hoc pandemic call center and received instant promotion. Learned workmans compensation/auto, property, and liability insurance and condensed 65-pages of instruction into flow chart. Troubleshot technology, assisted with program/application set up, modeled proper call behaviors, and oversaw schedule to always ensure Spanish-language availability. Managed up to 80 calls/day, handled complex cases, and researched answers for unique situations. Following transition of call center staff to working at home, oversaw teams through application.Indiana University School of Medicine, Biochemistry Department, Indianapolis, IN, August 2018 to March 2019GRADUATE ASSISTANTManaged logistics for 6 tenure-track search committees (post-doctorate biochemistry candidates). Summarized research and managed database for candidates of all 6 searches. Provided continuous operational support and arranged travel, itineraries, and meals within established budgets.Chicos FAS, Fort Wayne, Indianapolis, and Noblesville, IN, October 2014 to November 2019 Global womens clothing retailerASSISTANT MANAGER OF OPERATIONS/SALESBegan tenure in sales and promoted to assistant store manager for $2,000,000 retail outlet, overseeing sales as much as $10,000/day. Assisted in recruiting, hiring, and developing sales team. Set daily goals for store and 8 associates and monitored salesCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2 of 3activities and productivity. Managed operations, including inventory receipt/dispatch, floor merchandise levels, and preparation/execution of physical inventories. Interpreted key performance indicator reports and created action plans to increase productivity.Increased store traffic/sales by implementing calling campaigns and cross marketing. Leveraged connections to host after-hours parties and set up private appointments.Achieved highest UPT lift for multiple months and lowest shrink in district for 2 years through preparation and consistent merchandise processing.Saved onboarding/training expenses by creating staff loyalty through positive work culture.Facilitated more efficient processes by reorganizing back room and creating best practices for processing merchandise.Received annual raises and increases in personal sales commission through relationship selling.Miller Valentine Group, Cincinnati, OH, February 2013 to November 2014 National $14.2M real estate companyCOMMUNITY MANAGERLed leasing of new 65-unit senior (55+) community in Bloomington, IN. Oversaw process from application to move-in, including financial analysis of need, leasing contracts/renewals, and community management (rent, Section 8, evictions, maintenance, compliance, and events). Managed facility and $50,000 in monthly rents, as well as staff and vendors.Leased new community 6 months ahead of schedule and under budget while working only 3 days/week through networking and marketing. Collaborated with Council on Aging, arranged booths at events, and attended workshops for elderly adults to promote community.Received monetary bonuses for completing 65 applications within required 60-day period and for leasing entire building ahead of schedule.Provided outstanding customer service by rushing paperwork through compliance in 3 days and securing temporary lodging for resident who arrived unexpectedly with her belongings prior to paperwork approval.Council of Volunteers for Hoosiers with Disabilities, Inc., Indianapolis, IN, August 2001 to August 2003 State Social Services AgencyPROJECT DIRECTORBegan as volunteer on COVOH Child Committee and hired/promoted to head project through grant from Indiana Department of Education. Oversaw disability advocacy across all categories/throughout lifespan and managed full-time employee and an intern.Ensured inclusion of children with disabilities into state adaptation of No Child Left Behind Act. Rallied key stakeholders, including principal, superintendent, and teacher associations, culminating in state summit/workshops. Wrote instructional manual explaining how/why to include and coordinated committee meetings.Received Employer of the Year nomination from 2 international business school students (direct reports).EDUCATIONGraduate Certificate, Public Administration (Analytics focus), ONeill School of Public and Environmental Affairs, Indiana University-Purdue University, Indianapolis, IN, 20193.8 GPA/Top 15% of class; Honor Society and Golden Key International Honor SocietyRelevant Coursework: Budget and Finance, Data Analysis, HR Management, Public Management, and StatisticsBS, Business Economics and Public Policy, Dormer School of Business, Indiana University-Purdue University, Fort Wayne, INDepartment Valedictorian; Grahame and Thelma Sommerville Scholarship and Scholastic Achievement Award, EconomicsStudent Senator: Elected to Student Ambassador Council and to induct IU graduates into alumniWhos Who Among Students in American Universities and Colleges; Academic All-American Scholar; United States Achievement Academy and National Collegiate AwardsCOMMUNITY LEADERSHIPSusan G. Komen Foundation Organized neighborhood team for breast cancer walk/run and raised $1,000+Ride for Autism Organized 4-member team and raised $500+Storytelling Arts of Indiana Board member/Assisted in organization of annual fundraiser and raised $20,000+IPFW Class Gift Committee Organized phone-a-thon and raised $5,000+Holy Trinity Church Co-organized annual Greek Ball and raised $5,000+ through advertising salesFWCS Spring Carnival Committee Co-organized carnival and raised $14,000+ through ticket and vendor salesADDITIONAL TRAININGMicrosoft MOS Certification, 2010 Fluent in Signing Exact EnglishCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 3 of 3TECHNOLOGY SKILLSMicrosoft Office (Word, Excel, PowerPoint) Rstudio (statistics) Qualtrics (surveys) CRMs (various) Yardi real estate softwareEncompass mortgage software Velocify CRM |
