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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 4th StreetWest Leisenring, PATel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryI'm actively seeking a position Customer Service or Computer Technology Allowing me to use my skills in the fields of computer science and customer service information systems to lend my expertise to an organization looking to grow Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals.SkillsCustomer-oriented Active listening skills Credit card transactions Computer literate POS systems knowledge Upselling techniques Merchandising Stocking Skilled problem solver Shipment processing Fluent in [German] Motivated team player MS Windows proficient Proficient in cash management Cash flow management Strategic sales knowledge Customer relations Opening and closing procedures Exceptional customer service Cash register operations Inventory management Excellent people skillsWork HistoryContact Support RepDept of Treasury 8/2023 to 6/2024Answered inbound calls from taxpayers and assisted with questions about their Taxes and Refunds and helped them use the online services.Assisted them with getting online to get transcripts.Proficiently worked on MS excel to daily basis.Customer Service RepUSAA 1/2019 to 5/2023Worked for USAA and took Mbrs calls and assisted them with their banking and credit cards.Opened CDs and made sure the mbrs answered security questions correctly.Assisted the Mbrs get online to their account.Assisted junior Customer Service reps with training related to the inbound call.Crew Member - McDonalds 8/2013 to 1/2019Cashier - GetGo Uniontown, PA 01/2012 to 07/2013Responsibilities ringing up customers, receiving merchandise, stocking cooler, putting merchandise away Accomplishments helping customers, and showing great customer service that the customers came back.Cleaned and organized the store, including the checkout desk and displaysCustomer Service Associate 09/2005 to 12/2011Martins Food Store Connellsville, PAPaying out paychecks to the employees.Doing Western Union, Lottery, Utilities Payments, Money Orders.Helping Customers with Questions and Doing Refunds.Answered an average of [10-15] calls per day by addressing customer inquiries, solving problems and providing new product information.Accountant, Payroll Clerk 01/2000 to 01/2004Roller Furniture Store Berlin, GermanyTyping and answering phone calls.Counting the Safe Daily and getting Deposits Ready for Armored Car.Doing Payrolls per Direct Deposit and Balancing The Registers.Application Designer 01/1996 to 12/1999REAL GMBH Berlin, GermanyDeveloped Websites.Upgraded Computer software.Office Applications, Fax, Copy Machine.Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.Worked with internal clients to determine strategy and design for annual marketing campaigns.Mail Carrier 01/1991 to 01/1995German Postal Services Hamburg, GermanySorted and carried mail in big rural route.Paying out the customers SSI payments.Registered mail, money orders and telegraphs.Asst Store Manager 01/1986 to 12/1990Familia Store Hamburg GermanyProvide customer service, assign employees to specific duties, Direct and supervise employees, enforce safety, health, and security rules, Hire, train, and evaluate personnel and Keep recordsAssigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.EducationAssociate of Arts: Internet Application Design and Computer Science 2004TACO Institute - Berlin, Germany |
