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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLE
EXECUTIVE-LEVEL INFORMATION TECHNOLOGY MANAGER
~ IT Strategy Implementation
~ Software as a Service (SAAS)
~ Electronic Data Interchange
Information Technology Executive specializing in electronic data
interchange, software as a service, and account management
initiatives worth up to $4M for Fortune 500 clientele. Offer more
than two decade of success navigating B2B e-commerce and application
integrations, as well as process re-engineering management expertise,
backed by strategic planning, executive governance, and progam
management proficiencies.
CORE COMPETENCIES
* B2B E-Commerce Integration
* Program Implementation
* Executive Governance
* Forecasting & Budgeting
* Solution-Based Selling
* Process Improvement
* Project Development
* Negotiations
* Strategic Planning
* Client Management
* Account Management
* Merger & Acquisitions
* Client Billing
* Policy/Procedure Development
* Information Technology
CAREER HIGHLIGHTS
MANAGER, NA EAST MANAGED SERVICES | IBM/STERLING COMMERCE
* Managed 98% renewal rate, over three-year period, for 200 client
base with $40M in annual revenue. Average renewal was 15% of client
base with annual revenue of $2M to $6M accomplished through
governance, managing client escalations, and partnerships while
maintaining 98% employee retention rate during acquisition.
SENIOR PROGRAM MANAGER | IBM/STERLING COMMERCE
* Produced additional $1.5M in annual revenue against established
$500,000 project, by providing additional resources to help implement
clients SAP EDI migration. Actions resulted in generation of 8%
profit for 10 additional clients managed.
VICE PRESIDENT & SENIOR TECHNOLOGY MANAGER | JPMORGAN CHASE
* For $1.2M Zurich Life project, managed BankOne corporation
enterprise midrange merger team, providing oversight to ensure
adequate management of resources, on-time purchase of hardware,
incorporation of new initiatives without interrupting project
timelines, and execution of project, both on-time and within budget.
SENIOR MANAGER | CAP GEMINI ERNST & YOUNG CONSULTING, LLC
* Captured $10M in proposed program and process improvements as
part of conducting pre M&A financial benchmarking study for WorldCom
formulating strategic operational initiatives across accounting,
finance, billing, commission, and IT security areas.
PROFESSIONAL EXPERIENCE
IBM SUPPLY CHAIN BUSINESS NETWORK PREMIUM - Dublin, Ohio
October 2006 to October 2024
Subsidiary of high-growth global commerce solution supplying B2B
commerce EDI managed services to clients spanning U.S., Europe,
Middle East, Africa (EMEA) and India with 80 employees in North
America and $45M in annual revenues.
PROJECT EXECUTIVE, IBM/STERLING COMMERCE (January 2015 October 2024)
First Project Executive to onboard large insurance company;
accountabilities included profit and loss (P&L) of 21 clients
including Teva, Allstate Insurance, Corning, and ConAgra across
bioscience, manufacturing, pharmaceuticals, and retail industries
requiring B2B commerce managed services EDI, worth $3M annually plus
migration fees from $100,000 to $5M per account.
Involved in every step of service migration as well as steady state
relationship with clients; oversaw project migration from client
system to IBM service, expanding contracts and billings with add-on
work, reviewing work tickets weekly to ensure situations had been
resolved, and serving as first escalation point for client concerns.
Coordinated monthly client billings reviewing forecasts against
actual expenditures scrutinizing add-on work and billings,
administering contract renewal negotiations, and heading regular,
ongoing client meetings to review project progress.
* Assumed all responsibilities of Senior Program Manager, including
existing contracts up to $3M, increased client portfolio from 12 to
21, managed external and internal client relationships and add-on
work, provided monthly client governance of product portfolio,
reviewed and provided guidance to client on portfolio management,
performed monthly internal client P&L of $350,000 as well working
with sales for renewal and support for issue resolution.
* Secured renewals of $200,000 to $1.6M, by heading client contract
renewal process, reviewing volume over previous contract period,
examining estimated volume, and using pricing model to generate
client fees.
* Managed add on work of $100,000 to $150,000, through onboarding
Trading Partner, creating new connections (Connect Direct, SFTP, AS2)
and hour project work.
EXECUTIVE DELIVERY MANAGER | NORTH AMERICA EAST B2B COMMERCE
(January 2011 January 2015)
Accountabilities included oversight of 18 direct-report staff,
underlying Year-Long Learning Plan (YLLP) project budget, client
migration fees ranging from $250,000 to $1.5M, and P&L as well as
$20M in annual revenue from more than 100 B2B commerce EDI managed
services clients including U.S. Express, Whirlpool, Stanley B&D,
Goodyear, Owens-Illinois, Novartis, and Sandoz spanning
transportation, retail, manufacturing, and pharmaceutical industries.
During acquisition of Sterling by IBM, trained all team members on
requisite process and procedures covering such subject matter as
contract databases, billing process, contract renewals, resource
planning, and contract amendments. Educated team in India on
contracts process, migration process and tools, steady state support,
customer relationships, contract add-on services and contract
renewals, as well as best practices for managing multiple contracts
concurrently.
Oversaw team of project managers and client success manager on
initiatives with external contracts ranging from $60,000 to $3M,
leading client resource migration implementations taking up to
several years, with largest group project of $1.3M lasting for 13
months, using 10 resources.
* Increased monthly revenue recognition from 80% to 99% totaling
$3.5M monthly by revising billing process comprised of collecting
data from several systems, correlating data, and preparing and
distributing invoices to client before months end.
* Maintained steady annual revenue growth of up to 12% by obtaining
new contracts, securing add-on services during execution of original
contract, adding new client jobs from existing clients, and renewing
client services.
* Negotiated client contracts worth $100,000 annually to up to $6M,
initially defining solution and refining scope, subsequently using
pricing tool to determine client fees, and ultimately engaging in
several final sessions to close deals and ensure correct wording of
legal documents.
SENIOR PROGRAM MANAGER, IBM/STERLING COMMERCE
(October 2006 December 2011)
First program manager to onboard large tire manufacturer;
accountabilities included P&L of 12 clients including Sigma
Aldrich, The Goodyear Rubber and Tire, Novartis, Forzani Sporting
Goods and others across bioscience, manufacturing, pharmaceuticals,
and retail industries requiring B2B commerce managed services EDI,
worth $1.3M annually plus migration fees from $100,000 to $5M per
account.
Involved in every step of service migration; oversaw project
migration from client system to IBM service, expanding contracts and
billings with add-on work, reviewing work tickets weekly to ensure
situations had been resolved, and serving as first escalation point
for client concerns. Coordinated monthly client billings reviewing
forecasts against actual expenditures scrutinizing add-on work and
billings, administering contract renewal negotiations, and heading
regular, ongoing client meetings to review project progress.
* Led largest project during tenure consisting of $5M, five-year
migration of bioscience client to company service involving $1M
migration fee plus acquisition of $600,000 in annual revenues
following completion of migration primarily conducting monthly
governance reviews and ensuring that all resources were appropriately
assigned.
* Secured renewals of $200,000 to $1.6M, by heading client contract
renewal process, reviewing volume over previous contract period,
examining estimated volume, and using pricing model to generate
client fees.
* Generated savings of estimated $100,000 per month on average size
project of $500,000, by using governance team to scrutinize detailed
project plan over course of two months of weekly meetings to
shorten project timeline and maximize resource utilization, resulting
in significant reduction in expenses.
JPMORGAN CHASE | Columbus, Ohio * December 2002 to October 2006
Financial services firm with operations in more than 60 countries,
260,000 employees, $93B in revenues, and assets of $2.4 trillion.
VICE PRESIDENT & SENIOR TECHNOLOGY MANAGER
Utilized portion of new 150-member infrastructure team comprised
of 17 direct-report staff to migrate all servers and hardware from
IBM datacenter to Bank One/Chase datacenter, collaborating directly
with applications users to ensure that applications would continue to
run once server was re-booted, following replacement or movement of
service.
* Cut time budgeted to complete $1.2M Zurich life project by 33%
from six to four months leading BankOne server merger team.
Provided project oversight to ensure management of resources in
alignment with timelines, timely purchase of hardware, and movement
of servers and applications without interrupting business processing.
CAP GEMINI ERNST & YOUNG CONSULTING | Kansas City, Missouri
(1999 2001)
Global organization with telecomm division located in Overland Park,
Kansas, staffed with 100 personnel.
SENIOR TECHNOLOGY MANAGER
Functioned as external IT manager responsible for securing,
implementing, and supporting new telephony and other technology for
such clients as Sprint, MCI WorldCom, Ameritech, SBC, Time Warner
Cable and COX. Accountable for oversight and P&L of individual
projects valued at $4M to $100M in revenue as well as supporting
operating budgets of $500,000 to $2M.
* Coordinated deployment and integration of Sprints $5M ION
acquisition Business to Consumer (B2C) website application Blue
Martini guiding efforts of 15+ staff and service delivery teams
while managing project requirements, financials, and estimated costs.
Oversaw risk and issue management and reporting and tracking
initiative progress, comprised of integration of Blue Martini into
back office systems.
EDUCATION | TRAINING
Executive MBA
Lake Forest Graduate School of Management | Lake Forest, IL
Bachelor of Science (BS) in Computer Systems, Mathematics
University of Toledo | Toledo, Ohio
TECHNICAL SKILLS
Microsoft 365 | Salesforce Case System | Clarezin Forecasting Tool |
Cloud Base Saas Service
Adobe | Inflight Tool | IBM Sterling Commerce Products |
Supply Chain Business Network Premium Cloud Service
Familiar with VANs and Protocols | Familiar with Hana S4 EDI upgrades
Keywords:
Project Executive, Client Relationship Management, Program Manager |
