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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEWORK EXPERIENCEWomen Who Never Give UpCase Manager-Remote June 2021-June 2024 Conduct assessments to interview clients and determine their situational needs Coordinate services and make referrals for other services Advocate on behalf of clients and serve as a liaison between the client and social, financial, health, and legal services Provide emotional support, counseling, and psychotherapy for clients dealing with crisis situations Manage housing files and file new resident documents in accordance with established system Schedule and manage meetings with area managers and directors to discuss clients case management notes Data Management Monthly progress check-ins Evaluate effectiveness of services and benefitsYWCA of Brooklyn, New York, NY July 2017- June 2021 Homeless Prevention Case Manager Successfully restructured Lease up and reporting systems streamlining strategies for a 95% occupancy rate. Manage rental property registrations, financial reports, occupancies; tenancy interviews; audits for following agencies, such as, HDC, DHS, HPD, NYCHA and Enterprise Manage operations overseeing rental administration and residential property Market vacant space to prospective tenants through outside agencies, housing specialists, advertising, or other methods. Represent organization at community and housing events and during accreditation processes. Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations. Assisting in developing Residency Arts programs using Framework guiding principles for young adult and senior age tenants Manage scheduling for CEO and directorsAtrium StaffingDr. Rosemary Desloge Ear, Nose and Throat Office, New York, NY Administrative Assistant May 2017- July 2017 Telephone answering Scheduling High-end patients (Broadway stars and TV personalities) with NextGen Software Maintaining/managing schedules of the doctor, audiologist and speech pathologists. Medical billing Scheduling patients for appointments for laboratory work with outside practices Liaison between billers and patients to collect overdue balances. Filing, organizing, payments (Co-pays, deductibles, co insurances) Supply managementHudson Hotel, New York, NYSales Coordinator September 2016-January 2017 Managed and updated the hotel function space booking program (i.e. Delphi), liaised with Sales Managers and Reservations Updated groups ceilings as directed by the Director of Sales and Marketing and/or Director of Revenue Management Coordinated all group requests once the contract has been signed and handed over all details to Groups Reservations once the billing details and rooming list have been received Supported and coordinated guest service items as needed Coordinated private events in the Penthouses and Apartments Coordinated the booking process of hotel function space from the inquiry stage to the day of to create a one stop shop Ensured the function space was set up as required by the meeting planner and acted as the contact person on the day of Adhered to the highest standards of professional contact with clientele, including a follow up call or letter to meeting planner post-event Sent banquet event orders and/or contracts to meeting planner and ensured signatures are obtained Produced a monthly production report to the Director of Sales and Marketing Posted all room charges and equipment to folio Sent billing links through Billing Pay System (i.e. CeloPay) Created websites for clients event trough SynXis Performed related duties and special projects as assigned UBER, New York, NYRestaurant Partnership Representative May 2016-September 2016 Sales / Restaurant Sourcing: Leveraged prospecting skills and relationships to get the city's best restaurants interested in UberEATS. Onboarded and account managed using SalesForce. Created processes and account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground. Scheduled meetings with business owners in Greenpoint and Williamsburg and acted as a liaison between Restaurant Partners and Uber.Solomon PageBridgestreet Global Hospitality, New York, NYReservation Specialist July 2015-December 2015 Managed Acted information. Supported Set Designed appointments as Liaison and entries outside implemented between into and sales property generated team the tracking local by management handling follow-office summary up and client leads of system the weekly interaction field for for outside sales sales all reservations, activity team as sales one through team of point field as of coordination sales appropriate contact force for when local of client applicable accounts contact Conrad Hotel, New York, NYAdministrative Assistant May 2015-July 2015 Provided support to the Sales team Data entry, filing, copying, faxing and mailings for various clients Always provided exceptional customer service Coordinated service requests with Guest Services Department Host Monitored the open dining sections of the restaurant for empty and cleaned tables Estimated wait times for guests Monitored the guest waiting list Ensured that the needs of the guests are met while they are waiting PROFESSIONAL SKILLSMicrosoft Office (Excel, PowerPoint, Word, Outlook), Oscar, Opera PMS, Delphi 2013, Open Table Certification: NYC Food Protection Certified, Public Notary, Understanding special needs course, Case Management 101EDUCATIONManhattan School of Music, New York, NYMaster of Music-Vocal PerformanceUniversity of Tennessee-Knoxville, Knoxville, TNBachelor of Music- Vocal PerformanceMay 2010 |
