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York, PA EMAIL AVAILABLE LINKEDIN LINK AVAILABLE PHONE NUMBER AVAILABLESenior Project Manger / Scrum MasterResults-driven Project Manager with 15+ years of experience driving impactful software development, systems integration, infrastructure, and business process projects (small to very large) across diverse industries (Private and public sector) and methodologies. I have led cross-functional teams (5 to 25 members) working in close cooperation with colleagues through all phases of the project life cycle to modernize business systems, achieve excellence, optimize processes, translate requirements into actionable solutions, and simplify the path from business needs to technical implementation using PMBOK and Agile methodologies for organizational change management. Evaluates solutions, assesses risks, anticipates bottlenecks, provides escalation management, makes tradeoffs, and helps balance the business needs versus technical constraints. Translates data into meaningful decisions, optimizes processes, and delivers value in the customers program and product space. Manages project resources, personnel, equipment, materials, and priorities to optimize scope, schedule, and cost ($50,000 to multi-million dollars) across multiple projects simultaneously. Occasionally turned around troubled projects from red to green as well as trained and mentored other less-experienced Project Managers.QUALIFICATIONS/SKILLSAgile, Lean, Waterfall Practitioner Innovative Strategic ThinkerCross Functional Team Leadership Effective Stakeholder CommunicationData-driven Decision-Making Collaborative Problem SolvingCustomer Engagement Change ManagementTeacher, Coach, and Mentor Life-long LearnerPROJECT MANAGEMENT TOOL PROFICIENCIESMicrosoft Azure DevOps, Atlassian JIRA, Atlassian Confluence, MS Project, Trello, Smartsheet, MS Access, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Teams, SharePoint, Google AppsKey Skills: Cross-functional Team Leadership Stakeholder Communication Collaborative Problem Solving Data-driven Decision Making Customer Engagement Agile & Waterfall Methodologies Planning Budgeting & Forecasting Risk Management Coaching & Mentoring Project Management Tools Cloud TechnologiesPROFESSIONAL EXPERIENCESenior Project Manager/Scrum Master 02/2022 01/2024Systems Soft Technologies, Tampa, FLLed development teams for several simultaneous customer-facing projects to meet scheduled releases within scope, budget, and schedule by escalating risks to prevent delays and roadblocksModernized 11 Quickbase Cloud-based Applications using Azure-cloud environment using Microsoft Dynamics 365 and Power BI Platforms for a Credit UnionConverted a low-code solution to a custom-developed Azure Cloud-based microservices SaaS scheduling application used by interpreters to meet customers at appointments for a Language Management Services CompanyPartnered with NC State Agency for a MARS-E Security and Compliance AssessmentEvaluated a PA State Agency during an Annual NIST Penetration Testing and Security AssessmentRestructured an Enterprise Datawarehouse with robotic process automations and business intelligence to process, calculate, and evaluate Balance Sheets and Income Statements for profitability targets of HUD-related loans for leading private Medicaid service providerDelivered a Text Messaging Communication Center Saas application to notify radiologists to evaluate assigned patient x-rays on-demand for a leading teleradiology providerKey Skills: Microsoft Power Platform Cloud Applications Microservices Security and Compliance Assessments Enterprise Data Warehouses (EDW) Robotic Process Automation (RPA) Business Intelligence (BI) Software as a Service (SaaS) Claims Resolution Multicultural Team LeadershipSenior Project Manager 08/2021 02/2022MasTech Digital, Pittsburgh, PA at The Hershey CompanyLed cross-functional teams for several simultaneous enterprise-level projects to meet scheduled releases within scope, budget, and schedule by escalating risks to prevent delays and roadblocksBuilt robotic process automations to execute repeatable supply chain, order-to-cash, and financial transactions in SAP HANA ERP systemIntegrated Visitrak and internal custom Manufacturing application transactions with the SAP HANA ERP systemSimplified accounts receivable, credit management, billing & payments, cash application, deductions management, and collections management financial transactions with the enterprise-wide High Radius applicationTracked project workflow and budgeting in ServiceNowKey Skills: Robotic Process Automation (RPA) Supply Chain Management Order to Cash Processes Financial Transaction Processing SAP HANA System Integration Custom Manufacturing Applications ServiceNow Workflow Management Ticketing Systems Managing Large Scale ProjectsSenior Project Manager 05/2021 07/2021Nexterus, New Freedom, PALed a development team 4 external consultants to unify the access to and use of three legacy home-grown supply chain applications (Fusion Center, Titan, and Atlas) for use by internal departments, franchisees, channel partners, and customers within one modernized google-like front end user interface for a cloud-based Software-as-a-Service supply chain management applicationKey Skills: Complex Project Management Managing Large Scale Projects Change Project Management Legacy Systems Modernization Front-End Development Cloud Applications Software as a Service (SaaS) User Interface DesignSenior Project Manager/Scrum Master 12/2020 02/2021YASH Technologies, East Moline, ILLed a development team for a software-as-a-service application for a Nation-wide Mortgage Insurance Closing Company to meet scheduled releases within scope, budget, and schedule by escalating risks to prevent delays and roadblocksAdvised and coached stakeholders, product managers, product owners, scrum masters and scrum teams on Scaled Agile Framework practices, servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowermentKey Skills: Software as a Service (SaaS) Scaled Agile Framework Servant LeadershipSenior Agile Business Analyst/Proxy Product Owner 05/2019 09/2020MAS Global Consulting, Tampa, FL at Johnson ControlSenior team member with skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, team empowerment, and increasing transparencyActed as proxy product owner by meeting with product managers as assigned to write features and user stories that delivered a consistent product backlog of work items for a scrum team to develop application capabilities and functionality for the Selection Navigator Air Handling Unit Configuration Tool, a large Scaled Agile Framework Project to deploy an enterprise-wide application that simplified the process of configuring Johnson Controls Building Efficiency products and services through a unified web-based tool and user experience for current end users (employees, channel partners, customers and influencers) and improve customer sales presentation capabilities for gaining new air handling unit business across 150 countriesActed as scrum master as assigned to write and present features and user stories for approval by a scrum team that delivered a consistent product backlog of approved work items that met the definition of ready by the team as facilitated during Tortugas Ninja Scrum Team ceremonies and refinement meetingsPartnered with the Release Train Engineer to coach product managers, product owners, and scrum teams on Scaled Agile Framework practices and create planning dashboards for Product Increment Planning eventsFacilitated a weekly BA Community of Practice Working GroupKey Skills: Product Backlog Scaled Agile Framework User Stories Complex Project ManagementIT Project Manager 09/2018 11/2018KForce at Transcore, Harrisburg, PAEstablished a materials procurement process for requesting customer approval of orders, creation of purchase orders, receipt of materials orders (packing slips and software licenses) and customer invoicing for payment of project materialsEstablished an earned value budget forecasting process improvement for including actuals, pending receipts for outstanding material orders, planned future purchase estimates for materials needed to meet upcoming schedule due dates and calculation of estimate at completion variancesProject Manager Engineering, DPM Program 05/2017-09/2017Computer Aid at Tyco, Harrisburg, PACoordinated the completion of an extensive stakeholder registry of geographically dispersed cross-functional team members to partner with the program team delivering successful deployment of the DPM activities across the TE enterprise and extended supply chain.Executed the steps required to monitor and control the status, assignment and closure of actions on a very detailed action items registry.Produced charts and graphs as reports to analyze the initiation through closure processes for program activities and action items owned by the team members.Used PMBOK and AGILE software development life cycle methodologies, accepted best practices, frameworks, principles, processes, techniques, and tools to reduce the products complexity and deliver the highest business value and results quickly.Infrastructure Project Manager 01/2016-03/2017Computer Aid at Hershey, Hershey, PALed multi-disciplined cross-functional project teams aligned with strategic organizational objectives to execute business process improvement and large complex infrastructure projects within scope, budget, and schedule by escalating risks to prevent delays and roadblocks including:Complex infrastructure ProjectsMalaysia Plant Infrastructure ProjectData Center Tertiary Wireless ConnectivityOracle Web Application and Cloud rePlatformStuarts Draft Lenel Security ReplacementSecurity Risk ModelingProject Sky - iLobby AppKrave Firewall ReplacementRegional Sales Reps iPad RefreshCore Router RefreshStorage Platform RefreshMidwest Distribution Center Network RefreshBusiness Process Improvement ProjectsQuebec Sales Office ClosingProject Eagle - Brookside ConsolidationSingapore Office ClosingTracked project workflow and budgeting in ServiceNowKey Technologies/Skills: Project Management Cross-functional Team Leadership Strategic Alignment Risk Management Infrastructure Project Execution Budget Management Schedule Management Stakeholder Communication Escalation Management Strategic Planning Resource Management Project PrioritizationIT Project Manager 04/2015-12/2015Ahold USA, Carlisle PAmanaged and executed IT infrastructure technology projects to deploy smart mobile devices (tablets & phones) in retail store environments to provide store associates with key information that enhance customer communications.managed stakeholder expectations and led cross-functional collocated teams to work efficiently and effectively to develop and deliver mobile application solutions that support and enhance associate and customer experiences in AUSA stores.used PMBOK and AGILE software development life cycle methodologies, accepted best practices, frameworks, principles, processes, techniques, and tools in order to reduce the products complexity and deliver the highest business value and results quickly.RELATED STATE GOVERNMENT EXPERIENCEProject Manager 09/2013 03/2015NIC, Inc., Harrisburg, PALed development teams to work efficiently and effectively to develop public-facing front end websites, online services, and mobile application solutions supporting and enhancing agency information technology services using PMBOK and AGILE development life cycle methodologies, accepted best practices, frameworks, principles, processes, techniques, and tools to reduce complexity and create a better future for all Pennsylvanians. Projects included:Office of Administration Human Resources Management Website MigrationDepartment of Agriculture Website MigrationDepartment of Education Website MigrationReadyPA Mobile ApplicationJustice Network (JNET) Website MigrationDepartment of Corrections Website MigrationPennsylvania State Police (PSP) Website MigrationMini-release Changes to PA.gov WebsitePennsylvania Emergency Management (PEMA) Website MigrationCompliance ProcessKey Technologies/Skills: Project Management Agile Methodology PMBOK Frontend Development Website Migration Mobile Application Development Stakeholder Management Best Practices Implementation Frameworks Process Improvement Team Leadership Communication Problem-SolvingBusiness Analyst / Team Lead 09/2012 05/2013TreCom Systems, Harrisburg, PALed cross-functional business project teams to modernize, verify, and validate requirements for Pennsylvania State Workers Insurance Fund SaaS claims management systemKey Technologies/Skills: Project Management Cross-functional Team Leadership Requirement Verification Requirement Validation Business Analysis Stakeholder Management CommunicationBusiness Analyst 04/2012 09/2012Mindteck, Harrisburg, PALed cross-functional business project teams to modernize SaaS application workflows for Pennsylvania Department of Education, Teacher Information Management Credential Management SystemKey Skills: Project Management Cross-functional Team Leadership Information Management Systems Stakeholder Management CommunicationProgram Manager 10/2008 03/2012SMART Business Advisory (later Grant Thorton), Harrisburg, PAManaged, supported, and administered the Persian Gulf Veterans Benefit Program, Information System, and Veteran Customer Service Call Center by directing the daily claims processing for bonus payment calculations and approval, resolving special/sensitive regulatory situations, and producing the annual report sent to the Department, County Veteran Service Directors, Legislative Offices, and other Veteran Service OrganizationsProject Manager / Business Analyst 02/2011 - 07/2011Engaged and collaborated with OA OIT PMO project managers, Agency director and staff and internal DB developer to develop and deploy a customized web-based application (STEBtracSM) that calculated statewide Database Property Valuation ReportingKey Skills: Program management information systems Customer Service Claims Processing Regulatory Compliance Report Production Communication Stakeholder EngagementEDUCATION, CERTIFICATIONS, AND CONTINUED LEARNINGMaster of Business Administration est. 03/2025Southern New Hampshire University, Manchester, NHGPA: 3.8, 24 semester hours completedIncluding the following 24 Certificates:Leading vs. Managing 05/08/2023Emotional Intelligence 05/14/2023Critical Thinking Skills 07/01/2023Time Management tips for time crunched professionals 07/01/2023Building Your RPA Strategy 09/23/2023Understanding Robotic Process Automation (RPA) 09/23/2023Preparing for RPA Implementation and Cultural Shift 09/23/2023Data Analytics Modeling Certificate: Module 3: Data Cleansing 09/30/2023Microsoft Power BI - Analyze Your Data with Excel Pivot Tables 10/20/2023Microsoft Power BI - Create Excel Dashboards for Maximum Impact 10/21/2023Applying Data Analytics to Business Performance 12/09/2023Applying Data Analytics to Financial Planning and Analysis 12/09/2023Introduction to Data Analytics 12/10/2023Applying Data Analytics to Revenue Analysis 12/10/2023Microsoft Power BI - Go Beyond Pivot Tables with Power Pivot 12/23/2023Microsoft Power BI - Use Power Query to Transform Your Data 12/24/2023Performance Measurement Techniques 12/25/2023Inbound Marketing [HubSpot] 05/03/2024Customers, Suppliers and Supply Chain Management 05/12/2024Change Management - Understanding the Context of Change 05/12/2024Change Management - Managing the Change Process 05/12/2024Managing Change 05/15/2024Information for Advantage and Knowledge Management 05/15/2024Information Technology and Ebusiness 05/16/2024Master of Science in Project Management 12/2022Harrisburg University of Science and Technology, Harrisburg, PALean Six Sigma Master Black Belt PHONE NUMBER AVAILABLE/2022 noneManagement and Strategy Institute, Downingtown, PACertified Scrum Professional PHONE NUMBER AVAILABLE/2014 01/2026Scrum Alliance, Westminster, COCertified Product Owner PHONE NUMBER AVAILABLE/2015 01/2026Scrum Alliance, Westminster, COCertified Scrum Master PHONE NUMBER AVAILABLE/2013 01/2026Scrum Alliance, Westminster, COPMI-Agile Certified Practitioner 1676130 11/2013 11/2028Project Management Institute, Atlanta, GAProject Management Professional 1533281 08/2012 08/2027Project Management Institute, Atlanta, GAMicrosoft Certified Systems Engineer 4U6230-F1F534 06/2001 retiredIntense Schools, Fort Lauderdale, FLNovell Certified Master Engineer 454299 12/1995 retiredLANOP, Inc., Irving, TXData Landscape of GenAI for Project Managers 04/12/2024Project Management Institute, Atlanta, GAAI & Agility: A Comprehensive Introduction 05/06/2024Scrum Alliance, Westminster, COTalking to AI: Prompt Engineering for Project Managers 07/28/2024Project Management Institute, Atlanta, GAGenerative AI Overview for Project Managers 07/28/2024Project Management Institute, Atlanta, GAPROFESSIONAL ASSOCIATIONSNational Society of Leadership and Success 2024 - noneFully inducted member with leadership training focused on collaborative teamwork, goal setting, high achievement, leadership skills and styles, self-motivation, and accountability.Key Skills: SMART Goal Setting Diversity and Inclusion CollaborationPMI Keystone Chapter Programs Director, Branch Manager, Speaker 2015-2024Provided operational guidance to four community branch locations throughout Keystone Chapter. Conducted outreach projects expanding the Chapter to six community branch locations. Made site visits to monitor accountability and report operational progressKey Skills: Leadership Project Management Communication Organization Teamwork Election Management Event Planning Public Speaking Team ManagementCorporate Faculty, Project Management Curriculum (Part-time) 2018-2024Harrisburg University of Science and Technology, Harrisburg, PATeaches masters degree courses in Business Analysis Fundamentals, Traditional Project Management, Agile/Scrum Project Management, and Applied Agile/Scrum Project ManagementKey Skills: Project Management Agile Project Management Business Analysis Education Sector KnowledgeMILITARY SERVICESenior Navigational Aids Equipment Technician 06/1980 12/1989United State Air Force, SSGT (E-5), Honorable Discharge |
