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Candidate's Name   EMAIL AVAILABLE  PHONE NUMBER AVAILABLEAs a growing consultative sales specialist the goal is to develop a uniquely successful career niche within information systems, encompassing a solid work-life balance. Willing to relocate to: North CarolinaAuthorized to work in the US for any employerWork ExperienceLogistics Account Executive - Total Quality Logistics (TQL) - Charlotte, NC April 2024 to Present Ensured ongoing service and client satisfaction. Implemented proprietary strategic sales model to expand the customer base in order to foster new business leads. Addressed customer concerns promptly, offering innovative solutions to complex logistical challenges. Earned right to discover transportation modes aligning with cost expectations or challenging difficult deadlines. Provided tailored logistical solutions across various industries, from electronic hardware to refrigerated sensitive cargo, including manufacturing and retail, to meet client needs with the use of CRM and LMS. Evaluated business processes, identified potential risks, and optimized transport shipment tracking to improve sales delivery targets by 12%. Performed numerous check-ins with carriers to arrange shipment details, maintaining an effective network for smooth operations. Oversaw brokerage book of business and board to ensure documentation accuracy in preparation for executive reports and strategic decision-making in case of any cancellations or unforeseen challenges. Roofing Consultant - Max Roofing - Concord, NC June 2022 to 2024 Sales Consultant, responsible for engaging prospective clients, conducting roof assessments, brainstorming and presenting tailored roofing solutions to meet their needs by harnessing mutually beneficial negotiation. Successfully exceeded sales targets by 20% on average each quarter using a wireless tech background, showcasing a consistent track record of surpassing goals by leveraging the innovative use of technologies with more enhanced productivity to stay agile and competitive. Developed and maintained strong client relationships, resulting in a 30% increase in repeat business and referrals, further contributing to company growth and greater initiatives in assigned territories. Played a key role training and mentoring new sales team members, sharing effective sales techniques and strategies to enhance the overall performance of the department. Tier 2 Technical Support Specialist - VERIZON WIRELESS - Charlotte, NC January 2015 to May 2023 Started as Customer cal Service center Associate to assist customers using business flow processes via team building and workshop contests with a focus on professional development, enhancing team competencies revolving around various skill sets. Advanced to Customer Retention Pro serving to resolve service issues related to escalations beyond intermediate tech support levels of experience. This resulted in retained customer loyalty and prevention of churn with aggregated data to customize long- term solutions rather than short-term appeasements for customers Finally, promoted to Tier 3 digital Network Tech Expert with an increased VPC sales metrics quota value from 4.2% to 17.3%, significantly increasing profitability for the quarter. Responsibilities included: remote diagnostics, password manager, warehouse inventory systems, IT help desk, remote diagnostics, engineering repair dispatch, office administration, data entry, and client order placement. Hospitality Supervisor - QUAIL HOLLOW - Charlotte, NC January 2009 to December 2015 As an Assistant Supervisor, accountable for reporting all aspects of club events, including office administration, machine operation, training, data entry, delivery, and labor performance, directly to the Locker Room Manager to ensure seamless event execution while meeting the expectations of club members.EducationBachelor's degree in Business Administration Strayer University-District of Columbia - Washington, DC September 2017 to PresentSkillsOffice experience Windows  Office Administration  Data Entry CRM Technician  Wireless Telecommunications  Sales Consultant Customer Support  Skilled Labor  Machine Operator factory  Hospitality